EV

EDDY VELLEGA

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(723 reviews)
73

Client vérifié
Joliet, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Manager
Always take good care of me
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 11/11/2019 09:08 AM

Hello 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
good service
comments
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 11/07/2019 01:56 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

Client vérifié
Oak Park, IL
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/07/2019
client vérifiéVérifié Client
Catégorie : Service
So I did reach out to me regarding the issue that I had with my vehicle
As of today 11/7/2019 (thursday) the low pressure tire indicator haven't came on
Recommandé
Employés avec lesquels vous avez travaillé

Client vérifié
Oak Park, IL
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/07/2019
client vérifiéVérifié Client
Catégorie : Service
So I did reach out to me regarding the issue that I had with my vehicle
As of today 11/7/2019 (thursday) the low pressure tire indicator haven't came on
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/01/2019
Type de service : Maintenance
Catégorie : Service
The issues I've had & to many return visits for the same issue
I took my vehicle in for a tire rotation and a filter to be changed. Once I arrive home, i ran an errand later & my low tire pressure indicator light came on it was not on prior to going to the dealership
Non recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 11/01/2019 10:50 PM

Hello,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employés avec lesquels vous avez travaillé

HM
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Harace M.
Riverdale, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service of Eddie Velaga the Service Writer
I Appreciate McGrath Dealership and the Staff because they treat me like a Family member of McGrath. Eddie is the Greatest Service Writer that I ever had an he deserved a Promotion and a Raised.
Recommandé
Christopher H., BDC Director de McGrath City Hyundai a répondu le 10/21/2019 04:50 PM

Hello Harace,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist
Choelbl@McGrathCity.com
773-804-5052 Ext. 8908

Employés avec lesquels vous avez travaillé

CA
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Candelario A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They really know their job well
Love this place they are very attentive and are true professionals
Recommandé
Employés avec lesquels vous avez travaillé

RF
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Rose F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!!
Always pleasant when you enter the service department. They always explain to you what you need and why. They tell you how much the repair or service will cost, no surprise. Eddie Varga always takes care of me. He is always upfront with me.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2019 05:48 PM

Hello Rose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

VL
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Virginia L.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2019 05:51 PM

Hello Virginia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

AW
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Annie W.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people who work there
Good place to take your car, they answer your questions
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/15/2019 05:52 PM

Hello Annie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

PM
gravatar
Porfiria M.
Cicero, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Maintenance
Good service and very professional
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/08/2019 05:37 PM

Hello Porfiria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

WG
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Wesley G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The service staff makes it great
The service staff are the best. They remember customers by names. They are always smiling and may you welcome. One thing you need more loaner cars. That won’t stop me from buying your cars.?
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/08/2019 05:35 PM

Hello Wesley,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

SG
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Sandra G.
Franklin Park, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/02/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Bad Muffler
Not interested in stating what I really think right now.
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/02/2019 05:38 PM

Hello Sandra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employés avec lesquels vous avez travaillé

JS
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Josephine S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
Great service
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/01/2019 05:37 AM

Hello Josephine,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

JO
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James O.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
EDDY VELLEGA GIVE THE BEST SERVICE AND LISTEN TO YOU ABOUT MY CAR
very good job
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 10/01/2019 05:47 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department
Staff has always been professional and Service has always been completed accurately and in a timely manner.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/23/2019 05:31 PM

Hello Waldretta,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

Client vérifié
Oak Park, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Communication
Need to read notes
Non recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:28 PM

Hello Mae,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employés avec lesquels vous avez travaillé

JM
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James M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service and the service advisor that took care of me
Ed Velega and I have been friends since I brought my car in for service 10 years ago.
He has been very helpful in recommending whatever I need to keep my Azura in good shape.
I am very grateful for all his help.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:44 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

PO
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Pamela O.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I like the service
I enjoy coming there people are friendly,I only had one problem not this time but the time before my car got damaged and no one told me, I didn’t realize it till the next morning and I couyprove it but I knew but besides that I enjoy having my car serviced there I just check my car now when I leave thank you
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:44 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

LW
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Leroy W.
River Forest, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
While it took longer than anticipated, there was a problem that needed to be resolved.
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:45 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé

DJ
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Doris J.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
There's everything you need to wait for your car.ar.
Overall a 10. ?
Recommandé
LOREDANA R G., Customer Success Manager de McGrath City Hyundai a répondu le 09/18/2019 05:45 PM



Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.