EV

EDDY VELLEGA

McGrath City Hyundai

Évaluation globale

4,7

(723 reviews)

73

Critiques de EDDY VELLEGA

JB

Jessie B.

Chicago, IL

2020 Hyundai Sonata

04/03/2022

Type de service : Repair

Vérifié Client

0

Catégorie : Service

They won't own up to their Mistakes. So that makes them not Trust Worthy.

I went into Mc Graph for just a routine service. Checked oil, Tires, and other minor things. They changed my oils and filter. The filter's seal wasn't put back on right. It caused my engine to throw a rod. I lost money from work, hotel stay, and rental car because I was stranded over 100 miles from home. They changed my engine and said it was a manufacturer defect. Which was saying they were not at fault for causing me to absorb other costs. I don't trust people who don't own up to their own mistakes. Avoid at all costs. Until I am made whole in this situation that was in no way my fault I will always feel this way. Buy Beware

Employés avec lesquels vous avez travaillé

JB

Jennifer B.

Chicago, IL

2018 Hyundai Tucson

04/02/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Oil and Regular Maintenance

Just love how Ed truly cares not only about me but my family. He’s the reason I continue to return and why I bought another Hyundai

Employés avec lesquels vous avez travaillé

AA

Anna A.

Melrose Park, IL

2018 Hyundai Tucson

ReScore Avis™

03/18/2022

Vérifié Client

0

Catégorie : Service

Bad sercice

Never answer the phone. Always answer machine

Employés avec lesquels vous avez travaillé

Client vérifié

Oak Park, IL

2016 Hyundai Santa Fe Sport

03/18/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Service experience was fine.

The young lady answering the phone and handling cashier duties late afternoon on Wednesday March 16 was extremely helpful and courteous to me in getting my bill reviewed and amended by other staff who were also very helpful.

Employés avec lesquels vous avez travaillé

AA

Anna A.

Melrose Park, IL

2018 Hyundai Tucson

ReScore Avis™

03/18/2022

Vérifié Client

0

Catégorie : Service

Bad sercice

Never answer the phone. Always answer machine

Avis original

03/15/2022

Type de service : Repair

1

Catégorie : Service

Bad experience

take my car already three times to look because check engine light comes out and they can not fix it they stayed a week to fix it and it is not fixed

LEIF F. de McGrath City Hyundai a répondu le 03/17/2022 09:38 AM

It was great speaking with you! We are very happy that we were able to connect with you and get this resolved. Thank you so much!

Employés avec lesquels vous avez travaillé

CC

Conrad C.

Chicago, IL

2011 Hyundai Sonata

03/09/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great service!

Eddie Vallega is great to deal with. He gets my car in quick for repairs and explains everything that is going on. He is the reason I go to that Hyundai service center.

Employés avec lesquels vous avez travaillé

WH

William H.

Chicago, IL

2022 Hyundai Tucson Hev

03/02/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Friendly and courteous staff

From the beginning to end, staff was very courteous and professional. I will definitely keep coming here.

CHRIS C. de McGrath City Hyundai a répondu le 03/03/2022 08:32 AM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

AD

Anthony D.

Chicago, IL

2016 Hyundai Tucson

02/28/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great Service!

Eddie Velega went above and beyond helping me get my car fixed thank you so much!

CHRIS C. de McGrath City Hyundai a répondu le 03/03/2022 08:34 AM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

Client vérifié

Franklin Park, IL

2018 Hyundai Santa Fe Sport

ReScore Avis™

02/28/2022

Vérifié Client

9

Catégorie : Service

Oil problem

Got a call back about oil problem
Was told I would be on an oil consumption to monitor my oil problem
Have to bring back every 1,000 miles
So this will now take months to solve

Employés avec lesquels vous avez travaillé

Client vérifié

Chicago, IL

2017 Hyundai Elantra

02/25/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Service with a smile

Always a pleasant experience

CHRIS C. de McGrath City Hyundai a répondu le 02/25/2022 04:40 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

JP

Jose P.

Chicago, IL

2008 Hyundai Entourage

02/25/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Great customer service

I’ll definitely recommend this place

CHRIS C. de McGrath City Hyundai a répondu le 02/25/2022 04:39 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

JJ

Joyce J.

Chicago, IL

2019 Hyundai Tucson

02/22/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Professional and courteous and timely with service provided. Clarity in explaining everything that was being done to my car.

My car technician explained what needed to be done. Very professional and very pleasant. He was very accurate in his projection of how long it would take. He made sure I was completely satisfied with what was done. He also addressed my concerns.

CHRIS C. de McGrath City Hyundai a répondu le 02/23/2022 03:22 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

Client vérifié

Chicago, IL

2020 Hyundai Palisade

02/22/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Good staff

Edward is a great salesman and he's the reason I return every time I need a vehicle

CHRIS C. de McGrath City Hyundai a répondu le 02/23/2022 03:22 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

Client vérifié

Franklin Park, IL

2018 Hyundai Santa Fe Sport

ReScore Avis™

02/28/2022

Vérifié Client

9

Catégorie : Service

Oil problem

Got a call back about oil problem
Was told I would be on an oil consumption to monitor my oil problem
Have to bring back every 1,000 miles
So this will now take months to solve

Avis original

02/17/2022

Type de service : Repair

0

Catégorie : Service

Oil problems

Didn’t solve oil problem

CHRIS C. de McGrath City Hyundai a répondu le 02/18/2022 09:24 AM

Thank you very much for taking the time to speak with me today. I am glad we were able to discuss and resolve your concerns. I look forward to seeing you on your next service visit. Thank you again and have a great weekend.

Best regards,

Eddy

Employés avec lesquels vous avez travaillé

KR

Karl R.

Chicago, IL

2008 Hyundai Elantra

02/17/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Recall service

Whole experience was flawless. From scheduling to reminders to speed of service.

CHRIS C. de McGrath City Hyundai a répondu le 02/18/2022 09:30 AM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels, parts delays due to manufacturing and logistic issues from Hyundai. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

GB

Gary B.

Skokie, IL

2013 Hyundai Sonata

02/15/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

My experience with Hyundai at McGrath!

I Always had fine rapport with the people at McGrath! They let me know what my car needs & give me estimates on the repairs l I would certainly recommend them to anybody!

CHRIS C. de McGrath City Hyundai a répondu le 02/16/2022 07:54 AM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

DZ

Dragan Z.

Chicago, IL

2013 Hyundai Sonata

02/15/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Service

Great trustworthy service in a timely manner. It is a pleasure working with someone like Ed Vellega, Service Manager, who understands any vehicle issues and makes sure that any servicing gets done right and on time.

CHRIS C. de McGrath City Hyundai a répondu le 02/16/2022 07:54 AM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

HM

Harace M.

Chicago, IL

2016 Hyundai Sonata Hybrid

02/03/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Service Writer

I want thank the Staff at McGrath Hyundai Dealership Eddie the service Writer & Connie Cashier. Robert Gill the Salesmen for all they do. But will have to give my wife Hyundai Sonata Hybrid a funeral because she died last week she through a rod after 9 years running she's gone but it was a great run. The old saying I used is drive it until the wheels come off. Lol an now it has came to an end.

CHRIS C. de McGrath City Hyundai a répondu le 02/05/2022 02:03 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

Client vérifié

Elmwood Park, IL

2013 Hyundai Tucson

02/01/2022

Type de service : Repair

Vérifié Client

4

Catégorie : Service

call center overbooks for the dealership service center

Call centers have no physical idea of how much time it really takes to service a vehicle. Even with a general time estimator they are seemingly clueless.
Overbooking and crunch booking seem to be a car owner's nightmare.

CHRIS C. de McGrath City Hyundai a répondu le 02/04/2022 01:14 PM

Good afternoon. My name is Chris and I work in client relations at McGrath City Hyundai. At our dealership, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please feel free to call me at 773-804-5010. I look forward to speaking with you soon.

Best regards,

Chris
McGrath City Hyundai

Employés avec lesquels vous avez travaillé

AJ

Angela J.

Chicago, IL

2012 Hyundai Sonata

02/01/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Thanks

I appreciate you guys services.

CHRIS C. de McGrath City Hyundai a répondu le 02/05/2022 02:12 PM

I just wanted to say thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employés avec lesquels vous avez travaillé

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