EV

EDDY VELLEGA

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(723 reviews)
73

HM
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Harace M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Customer Service
Great Dealership
CONSTANCIA M. de McGrath City Hyundai a répondu le 08/10/2021 02:09 PM

Harace,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employés avec lesquels vous avez travaillé

EP
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Edward P.
Elmwood Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/04/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recent visit
service is outstanding and repairs are done properly and on time. All personnel are great but Ed Villega is the best (not sure if I spelled it correctly)
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 08/05/2021 09:39 AM

Edward,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

ET
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Elodia T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best Customer service by Ed V
His customer service skills are excellent. He always has a smile and he is friendly, takes time to answer all the questions and addresses your concerns. I have been with your shop for 8 and I will not take my car to anyone else because of the exceptional service I receive from Ed. He knows his job and does it well and with a smile.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/24/2021 01:30 PM

Elodia, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employés avec lesquels vous avez travaillé

JB
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Jennifer B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ed
Like I’ve said before if it wasn’t for Ed he’s the reason I return for service
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/21/2021 10:27 AM

Jennifer,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

JV
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Jossmar V.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast Service
Above and beyond
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/19/2021 09:40 AM

Jossmar,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

JT
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Jo-Anne T.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ms. Constancia Montoya because is an outstanding person. Please promote her and give her a raise as soon as humanly possible!
As I stated above, Ms. Montoya. I want/need to add another person Mr. Robert Gill, Jr. salesman. I appreciate the carfax, also.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/15/2021 04:01 PM

Jo-Anne,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

HM
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Harace M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
I think that the Mcgrath Hyundai Dealership on Grand ave is the Best Dealership for buying Cars & Servicing them.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/07/2021 06:45 AM

Harace,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

CA
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Celsa A.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Amabilidad
Amabilidad eficientes en su trabajo y muy responsables
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/07/2021 06:47 AM

Celsa,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

RL
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Ruth L.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks Ed!
Professionalism and knowledge greatly appreciated!!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 07/07/2021 06:48 AM

Ruth,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

DT
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Dan T.
River Forest, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/26/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Average service
A little harried and disorganized but service got done
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 06/28/2021 09:10 AM

Dan,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

BB
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Belinda B.
River Forest, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Technician
Had a resolving and productive experience at McGrath Hyundai recently; mainly, due to the exceptionally diligent, professional, and caring service of Omar—the technician who was assigned to resolve the issue of an inconsistent, loud and frightening noise occurring with my car that had been making me totally uncomfortable for weeks…I feared that my car was going to blow up. After several weeks of having to stop at several auto repair shops that were in view when the inconsistent noise would occur, I finally took it to McGrath. Of course the noise had subsided when I got there, but Omar road around with me until he heard enough of the noise to make an assessment of what could be causing it. He was very patient and understanding of my anxious behavior, and assured me that he would resolve the issue AND HE DID! Thanks Omar. What a great asset you are to McGrath. It’s Great and Inspiring to see young me like Omar love and take pride in their work.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 06/21/2021 02:04 PM

Belinda,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Joliet, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service
great service
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 06/19/2021 08:45 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
The place is very nice and clean the people are very friendly and nice. I really like when they return my car is nice and clean they are great
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 06/03/2021 12:18 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

GD
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Gary D.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very very efficient
Just an excellent place to have your car serviced
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 05/17/2021 06:15 AM

Gary,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

CV
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Cyndi V.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Improvement needed
I had a sanitizing issue the last time I went and thought the place was on board with proper cleaning due to covid but it's still an issue. I had to sanitize my car myself. When asked if they sanitized, the lady said she didnt know and didnt even check for me.
Non recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 05/11/2021 05:51 AM

Cyndi,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Broadview, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ask for Ed Vallega!
Best technician there!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 05/01/2021 01:44 PM

Tonya,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

JG
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Jose G.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
good service
excellent service and staff
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/27/2021 02:26 PM

Jose,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

RL
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Rick L.
Oak Park, IL
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Need to return for follow uo
Fuel injection service not performed correctly.
Non recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/26/2021 01:02 PM

Rick,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

HM
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Harace M.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Once again this is the most Greatest Dealership in Chicago and Suburbia because they give you the most outstanding Customer Service and Professionalism you have ever had. Your car is done & completed at a timely fashion. They have a group of staff members that worked together and for ya. The staff has Compassion and is very Passionate for you and your car making sure that everything you came in for is answered and everything that was not addressed. I tell if it's any Dealership that is number 1, it is McGrath Hyundai Dealership. Keep up the great work staff & supervisors & Service Writers, mechanics, porters, salesman & saleswoman.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/23/2021 10:14 AM

Harace,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

RC
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Ralph C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They get the job done in minimum time at a fair price.
Their fairness and honesty.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/14/2021 11:53 AM

Ralph,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.