EV

EDDY VELLEGA

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(723 reviews)
73

Client vérifié
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/14/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
No good place !!!!
This service department is really unprofessional !!!!
Non recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/14/2021 11:54 AM

Anonymous,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

JC
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Jacqueline C.
Harwood Heights, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service was geat
Check in was easy and work was completed on schedule
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/12/2021 07:06 AM

Jacqueline,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

RE
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Roberto E.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly
On time service and very friendly employees
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/10/2021 09:48 AM

Roberto,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

KP
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Kara P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
I love McGrath my car is running like brand new @ a 0 cost
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 04/06/2021 10:11 AM

Kara,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

FF
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Frank F.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Top quality service
Eddie in the service department is the reason I keep returning to this location. Ed is very knowledgeable, he knows exactly what I need to keep my tucson it top running shape and the work is always done properly and timely.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 03/06/2021 09:21 AM

Frank,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Des Plaines, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
excellent customer service
staff is very friendly concerned and helpful to the customers needs for service of the vehicle
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 03/04/2021 06:36 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com
Employés avec lesquels vous avez travaillé

SD
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Serguei D.
Oak Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
friendly personnel
very good service
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 02/05/2021 09:33 AM

Serguei,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

CP
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Charlene P.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Great service
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 02/01/2021 02:17 PM

Charlene,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

NC
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Nicole C.
Elk Grove Village, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Best customer service you can get!
Last year I got a brand new Tuscan from this awesome place and never take my car anywhere else honestly they are fast efficient and friendly as can be! Highly recommend them for all your car needs
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 01/25/2021 11:30 AM

Nicole,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/21/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
recall
I dropp off my car for a recall, and they didn't work on it after 2 days, also didn't update the status of the car and recommend me some services that require inmediate attention, but I perfom those services not too long ago, I replace drive belt and coolant flush at 90,000 miles and they recommend me to do it at the recall day service with only 95,000 miles...
Non recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 01/22/2021 07:51 AM

Yian,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Franklin Park, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/04/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mr.
They are horrible.
Non recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 01/05/2021 08:12 AM

Arben,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience,  At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

TP
gravatar
Theresa P.
Woodridge, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Love my Palisade
We have been customers of McGrath for many years. From the salesman to the service department, we have been very satisfied.

Thank you Eddie for always making sure our service experience is the best!!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/31/2020 04:01 PM

Theresa,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

MC
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M C.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
I used the service for many years. Always top notch
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/31/2020 04:00 PM

M,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

JB
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Jennifer B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ed and The Service Crew
They just truly care and that’s why I’ve been a Hyundai owner since 2007
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/22/2020 07:52 AM

Jennifer,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

TF
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Tasha F.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/20/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Trustworthy
I live in Hyde Park and McGrath is 45 minutes away. Two different Hyundai dealerships are closer and I would not set foot in either one again. I have always been treated well at McGrath and have had good buying and service experiences. The people in service are honest. I had visited a closer shop for an oil change and told my tires had dry-rotted. I took it to McGrath and asked for new tires and was told it could wait. They were not dry rotted.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/21/2020 10:44 AM

Tasha,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employés avec lesquels vous avez travaillé

AS
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Anna S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fantastic service department
The service department is fantastic every employee is honest and friendly. My car service was done when promised and the cost was what was quoted no surprises.
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/19/2020 11:03 AM

Anna,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

ML
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Margarita L.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Prompt, friendly and professional service
In these times when finances are extremely tight they helped me to keep the repairs affordable. I really appreciated that!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 12/14/2020 12:44 PM

Margarita,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

Client vérifié
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Personal Friendly and knowledgeable
Quality of work excellent
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 11/25/2020 03:18 PM

Waldretta, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé

TS
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Tashinah S.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
N/a
Great service ALWAYS
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 11/18/2020 06:34 AM

Tashinah,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employés avec lesquels vous avez travaillé

TP
gravatar
Theresa P.
Woodridge, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ed and Mo
Our 2 favorite people at McGrath. The reason we continue to go back!!!!!
Recommandé
CONSTANCIA M. de McGrath City Hyundai a répondu le 11/10/2020 07:57 AM

Theresa,


Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employés avec lesquels vous avez travaillé
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