DF

DALTON FRIEDEL

Lakeland Hyundai

Évaluation globale

4,8

(182 reviews)

60

Critiques de DALTON FRIEDEL

Client vérifié

Lakeland, FL

2018 Hyundai Tucson

ReScore Avis™

06/29/2021

Vérifié Client

Catégorie : Service

Heidi was wonderful

This was not my first trip to Lakeland Hyundai and have had good to great experiences in the past. However, my last experience was terrible. Heidi called to get further details and find out how she could make it better. The fact that they followed up is wonderful. Thank you Heidi, for your care.

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PS

Paulette S.

Winter Haven, FL

2019 Hyundai Elantra

ReScore Avis™

07/01/2021

Vérifié Client

Catégorie : Service

This is only a review for the customer service agent who helped me. It is not for the service department.

This is just a review for the customer service agent who helped me. It is not for the repair department because my car's repair was not completely done.

He kept me informed and my appointment was on time.

Recommandé

Avis original

06/27/2021

Type de service : Maintenance

Catégorie : Service

Clean

Customer service oriented and clean

Recommandé

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 06/29/2021 06:24 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

Client vérifié

Plant City, FL

2015 Hyundai Tucson

06/25/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Happy

Pleased

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Client vérifié

Lakeland, FL

2018 Hyundai Tucson

ReScore Avis™

06/29/2021

Vérifié Client

Catégorie : Service

Heidi was wonderful

This was not my first trip to Lakeland Hyundai and have had good to great experiences in the past. However, my last experience was terrible. Heidi called to get further details and find out how she could make it better. The fact that they followed up is wonderful. Thank you Heidi, for your care.

Recommandé

Avis original

06/21/2021

Type de service : Repair

Catégorie : Service

2 hour wait for a routine oil change?

Nothing really to say. A 2 hour wait for a routine oil change. No communication even attempted ( my fault. I must need to chase the advisor down)

Non recommandé

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 06/21/2021 07:23 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

KS

Ken S.

Davenport, FL

2007 Hyundai Tiburon

06/17/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Exceptional Service by Jessica the Manager and her staff.

I have never been treated better or given better service by anyone. The Manager Jessica Alexander and her staff have created the perfect experience. In fact when it's time to buy another car it will be at Lakeland Hyundai because of the service I get with Jessica.I Salute you and thank you.

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WM

Walter M.

Lakeland, FL

2020 Hyundai Palisade

06/14/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

The service is great and the staff is friendly and helpful with the knowledge that help us get the best service

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Client vérifié

Kissimmee, FL

2018 Hyundai Tucson

06/04/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Service to vehicle

Have always had excellent service for vehicle.

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Employés avec lesquels vous avez travaillé

ML

Max L.

Bartow, FL

2017 Hyundai Sonata

06/02/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

5 stars

No complaints about de customers service

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JC

Joy C.

Lakeland, FL

2013 Hyundai Sonata

ReScore Avis™

06/07/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recommandé

Avis original

05/30/2021

Type de service : Maintenance

Catégorie : Service

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 05/31/2021 07:20 AM

We thank you for your feedback and would like to speak with to see if we can resolve any shorting or concerns. We look forward to speaking with you soon and enjoy your weekend.

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

RM

Robin M.

Rockmart, GA

2018 Hyundai Elantra

05/24/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Best car service

Love going to my dealership, always sends reminders of service needed along with coupons. Service advisors are the Best! Love that my car is always been washed and vacumed when picking up.

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TH

Toni H.

Lakeland, FL

2016 Hyundai Elantra

05/22/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Repair

I don't want this published.

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JT

John T.

Lakeland, FL

2019 Hyundai Tucson

05/21/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

PROFESSIONAL SERVICE

FRIENDLY STAFF

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BC

Barbara C.

Plant City, FL

2016 Hyundai Sonata Hybrid

05/14/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Best service department always addresses your concerns about the car.

WAnt to highlight Jessica Alexander and her help in getting my seat belt replaced and customer service could not help me.

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RJ

Rita J.

Lakeland, FL

2018 Hyundai Tucson

05/13/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendliness

Even without an appointment I was helped in a customer service oriented facility. My service writer was friendly and polite. It was a pleasant experience.

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AM

Angela M.

Lakeland, FL

2017 Hyundai Santa Fe Sport

05/07/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Exceptional

Heidi is an awesome person! She's very friendly and professional. I really felt like I mattered to her and she cared.

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Client vérifié

Dover, FL

2013 Hyundai Azera

05/01/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good bbubut ccacan improve

Clean and friendly place quality checks has to improve

Non recommandé

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 05/01/2021 11:02 AM

We would like to speak with about your recent service visit. A team member will be reaching out soon

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

OM

Olivier M.

Lakeland, FL

2019 Hyundai Kona Ev

04/29/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Dealership

I've had several Service Campaigns done on my Kona Electric which isn't sold in Florida and they have mechanics trained on the all electric models and have gotten everything done to my full satisfaction..

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AV

Alex V.

Lakeland, FL

2015 Hyundai Sonata

04/09/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Customer Care critique!

Once again, customer service was at an all time high! Thanks Jessica, for the great help and customer care that YOU, your mechanics and techs continue to show at Lakeland Hyundai!!! Great job!

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TM

Timothy M.

Winter Haven, FL

2013 Hyundai Sonata

04/03/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Lakeland Hyundai Service Department

The Lakeland Hyundai service department did a great job. Thank You.

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Client vérifié

Lakeland, FL

2020 Hyundai Kona

03/26/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Fair review

Sales staff (at least the one I got when purchasing the car) was great.
Service are needs improvement in staff, promptness to be greeted when arriving to dealership as well as they take a lot of time to get the service done

Recommandé

JESSICA L A., Service Manager de Lakeland Hyundai a répondu le 03/28/2021 06:05 AM

I would like to apologize for your recent service experience and would like the opportunity to speak with directly. I have attempted to reach out via phone with no luck. At your earliest convenience please contact me directly at 863-577-5122 thank you and have a great day

Jessica Alexander
Hyundai Service Manager
863-577-5122

Employés avec lesquels vous avez travaillé

101-120 sur 207 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

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