Critiques de DONNELL BROWN

Alan H.

Silver Spring, MD

2013 Hyundai Genesis

03/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Happy Customer

A professional client care experience coupled with friendly attention, detailed explanations to queries and a mechanical job well done.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 03/02/2018 11:36 AM

Your kind review is really appreciated!!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Barbara T.

Riverdale, MD

2016 Hyundai Tucson

02/27/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Barbara thomas

Service was exceptional the concern for the customer was great thank you for not taking advantage Of elderly folk and giving us the advice we need to keep our car running more efficiently

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 02/27/2018 04:56 AM

We really appreciate your review!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Maria W.

Silver Spring, MD

2015 Hyundai Santa Fe

02/26/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

inconvenient

see above

Non recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 02/26/2018 03:11 PM

Please allow me to apologize for our poor performance. Mike Goldberg, Service Manager will be in contact with you to review how he will avoid this extended wait on your future visit. Thank you.

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Sean H.

Hyattsville, MD

2015 Hyundai Elantra

02/23/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great customer service

Thanks so much for great custom service and all that you all have done!

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 02/23/2018 02:04 PM

Please know that it is our pleasure to assist you!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Takoma Park, MD

2013 Hyundai Elantra

02/16/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Decent service

I got two recall repairs done free of charge & it didn't take too long. Online Scheduling was great as well. After the repairs the technician gave me a detailed list of items that should be taken care of at my next tuneup, which was helpful. He told me the estimated prices of each item, but didn't pressure me into having them done there.

The waiting area is very nice, though I wish they would mute the TV. While I was waiting for my car, I got a text from the sales department trying to sell me a new Hyundai, which I found very annoying and intrusive. I had one other experience with the sales department before I bought my Hyundai, and that wasn't good either. The service department is great, but the salespeople seem very smarmy and capitalistic, which is why I didn't buy my car from them.

Non recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 02/17/2018 11:04 AM

Thank you for your feedback. I am very sorry about your poor experience with our sales team. Mike Goldberg, Service Manager will be in contact to make sure that you are comfortable returning in the future for service. We appreciate the opportunity to improve!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Sherill H.

Bladensburg, MD

2018 Hyundai Santa Fe S

02/14/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Staff are friendly and professional

I'm pleased with my service

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 02/14/2018 12:55 PM

Your review is really appreciated!!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Bernadette D.

Washington, DC

2013 Hyundai Santa Fe S

01/16/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service

I always receive great service from College Park Hyundai. They have always give me excellent care and service. They are very interested in your needs and go beyond the call of duty to see that your are happy. Their sales people are also very wonderful. I recommend College Park Hyundai.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 01/16/2018 06:00 AM

We really appreciate your review - thank you!!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Eric B.

Silver Spring, MD

2013 Hyundai Elantra

01/12/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Averaged

Averaged if you need a dealer you only have two choices this or Fitzgerald.

Next time I'll stay away from Hyundai

Non recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 01/13/2018 01:30 PM

Thank you for your feedback. Mike Goldberg, Service Manager will be in contact with you to discuss how we can make you comfortable returning to College Park Hyundai. We look forward to working with you.

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Eunice R.

Greenbelt, MD

2006 Hyundai Elantra

01/10/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Acceptable

ThoughThough busy with the holiday rush. They took time to be friendly.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 01/13/2018 05:08 AM

We really appreciate your review - thank you!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Ashley D.

Laurel, MD

2016 Hyundai Elantra

01/04/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Everytime

Every other time I take my car up here for a simple oil change they always forget to do something one time they forgot to put my engine air filter compartment down and my car was making a loud muffling noise the next time they didn't top off fluids in my car so I had no windshield wiper fluid during the snow

Non recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 01/04/2018 12:38 PM

I am very sorry Ashley for the condition of your windshield wiper fluid. It may be frozen. Mike Goldberg, Service Manager tried to reach you today to take care of this for you. We look forward to working with you.

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

College Park, MD

2012 Hyundai Sonata

01/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

great service

Everything was done in a good time

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 01/02/2018 11:31 AM

Your review is really appreciated - thank you!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Donte R.

Greenbelt, MD

2011 Hyundai Genesis

01/01/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

I can't say I had a great experience

I will not bash all the staff there because I believe there are some awesome people there, however, my experience was unacceptable and caused me additional time and money.

Non recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 01/02/2018 12:21 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service. Mike Goldberg, Service Manager will be in contact with you to work towards a resolution. Thank you for your feedback and for the opportunity to improve.

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Laurel, MD

2014 Hyundai Sonata

12/29/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Average

The customer service was good. The facility was average.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 12/30/2017 09:04 AM

We really appreciate your review. Mike Goldberg, Service Manager will be in contact to discuss your experience in more detail. Happy New Year!!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Washington, DC

2017 Hyundai Santa Fe

12/29/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Usually fine

Service department is usually fine but some of the newer front facing employees need to better communicate and learn up on the vehicles.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 12/29/2017 04:30 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service. Mike Goldberg, Service Manager will contact you to work towards a resolution.

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Rhonda D.

Hyattsville, MD

2014 Hyundai Sonata

12/29/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

I would like to thank you all for taking great care of my car, the customer service is always great.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 12/29/2017 04:39 PM

Please know that it is our pleasure to assist you!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Laurel, MD

2018 Hyundai Elantra

12/21/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Too long of service time

Great place , but terrible at service times . I probably waited abt an hour and a half before my car was even put into the garage . That’s unacceptable !

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 12/21/2017 06:18 AM

Please allow me to apologize for the amount of time it took to service your vehicle. Please know that we will use the feedback that you have provided to improve. Thank you

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Washington, DC

2014 Hyundai Sonata

12/13/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer service

Excellent customer service

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 12/13/2017 03:39 PM

Thank you for your review!!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Hyattsville, MD

2011 Hyundai Sonata

12/05/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great customer service

Same as title.

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 12/06/2017 05:22 AM

Thank you very much for your review!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Barbara H.

2013 Hyundai Sonata

11/26/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Professional and very friendly

Very professional and friendly

Recommandé

ROSE B., Director of Customer Retention de College Park Hyundai a répondu le 11/26/2017 02:56 PM

Your review is really appreciated - thank you!!

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

Client vérifié

Greenbelt, MD

2013 Hyundai Sonata

ReScore Avis™

11/24/2017

Vérifié Client

Catégorie : Service

Thankful to the team!

Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.

Recommandé

Employés avec lesquels vous avez travaillé

DONNELL BROWN

SERVICE CONSULTANT

281-300 sur 326 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.