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DONNELL BROWN

SERVICE CONSULTANT
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(303 reviews)
72

HB
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Helen B.
Silver Spring, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/09/2022
Type de service : Repair
client vérifiéVérifié Client
3
Catégorie : Service
not what i expected
I'am not sure if i would use this particular Dealership again
Melodie W. de College Park Hyundai a répondu le 04/11/2022 05:35 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us.  At your convenience, please contact me at 301-441-1313 ext 2705

 

Employés avec lesquels vous avez travaillé

AP
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Allen P.
Lanham, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2022
client vérifiéVérifié Client
10
Catégorie : Service
Comfortable working with Mr Donnell and Ms Woods
Re-doing review because I used a review survey from a different visit... other than April 7, 2022
Employés avec lesquels vous avez travaillé

AP
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Allen P.
Lanham, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2022
client vérifiéVérifié Client
10
Catégorie : Service
Comfortable working with Mr Donnell and Ms Woods
Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/07/2022
Type de service : Maintenance
0
Catégorie : Service
Learn to greet/keep your customers
I've bought 7 vehicles from College Park Hyundai or the last 4 years... No Problem, but the Service Department totally different.

I will not go back to College Park to service my vehicles there anymore!
Melodie W. de College Park Hyundai a répondu le 04/07/2022 06:48 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us.  At your convenience, please contact me at 301-441-1313 ext 2705

Melodie W. de College Park Hyundai a répondu le 04/08/2022 06:52 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

JD
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Jacqueline D.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Great
All was just perfect ?
Melodie W. de College Park Hyundai a répondu le 04/06/2022 07:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Employés avec lesquels vous avez travaillé

AP
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Adama P.
Adelphi, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.
I bought my car at the same location and my car had been serviced by the same location since 2011.
Christopher H. de College Park Hyundai a répondu le 02/26/2022 05:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

CH
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Charles H.
Bladensburg, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Maintenance for my vehicle
The wait was a little to long, but otherwise my experience was very old.
Christopher H. de College Park Hyundai a répondu le 02/11/2022 07:02 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service!
Exceptionally great service...this is the place for my Hyundai.
Melodie W. de College Park Hyundai a répondu le 02/03/2022 02:17 PM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employés avec lesquels vous avez travaillé

WM
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Walter M.
Riverdale, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Hyundai service
As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai
Christopher H. de College Park Hyundai a répondu le 02/01/2022 01:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

HM
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Hannah M.
Laurel, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Head light bulbs replacements
Impressed
Melodie W. de College Park Hyundai a répondu le 01/22/2022 11:45 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

PC
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Pedro C.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Quick
Good people and love doing their job
Christopher H. de College Park Hyundai a répondu le 01/13/2022 11:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

Client vérifié
Beltsville, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/30/2021
Type de service : Repair
client vérifiéVérifié Client
2
Catégorie : Service
Revamp Your Customer Service
Customer service has disappeared here and needs big improvements. Phone needs to be answered sometimes. Explain the work before and after.
Melodie W. de College Park Hyundai a répondu le 12/31/2021 04:38 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Melodie W. de College Park Hyundai a répondu le 12/31/2021 04:41 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employés avec lesquels vous avez travaillé

BW
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Beverly W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
The service department team work to get you services ASAP
The only issue at this service date was sitting in the showroom because the waiting area was maxed out. No fault of the team.
Christopher H. de College Park Hyundai a répondu le 12/18/2021 07:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. de College Park Hyundai a répondu le 12/20/2021 05:22 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Employés avec lesquels vous avez travaillé

SH
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Sherill H.
Bladensburg, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Experience was excellent
Working with Donnell Brown to get my car fixed was superb
Christopher H. de College Park Hyundai a répondu le 12/14/2021 02:26 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

MM
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Murielle M.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Always amazing customer service
I bought all my cars from this dealer and just absolutely love their amazing customer service. Try Donnell at the service dpt, you won’t be disappointed.
VINCENT B., Service Director de College Park Hyundai a répondu le 12/15/2021 07:30 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

AH
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Areatha H.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
The customer service was GREAT !!
Christopher H. de College Park Hyundai a répondu le 12/13/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

HM
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Hannah M.
Laurel, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Check Engine light
Thanks for the good will repair in relation to the mileage when the Check Engine light came on .
Christopher H. de College Park Hyundai a répondu le 12/04/2021 05:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

SA
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Sophonia A.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great work thanks Hyundai
?
VINCENT B., Service Director de College Park Hyundai a répondu le 12/01/2021 05:55 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

DS
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Denise S.
Bladensburg, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
ABOVE the norm =service!!!!
Great service/excellent professional customer service/ iwill retun for future service ?
VINCENT B., Service Director de College Park Hyundai a répondu le 11/30/2021 02:22 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

AP
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Allen P.
Lanham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Good work
Great job and very courteous
VINCENT B., Service Director de College Park Hyundai a répondu le 11/30/2021 11:06 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé

MA
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Martin A.
Greenbelt, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great guys @work
Wow great professional work at college park hyundai service facility. I will come again again and again.Melodie,thanks to you and your team.Im really grateful.
VINCENT B., Service Director de College Park Hyundai a répondu le 11/20/2021 05:37 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Melodie W. de College Park Hyundai a répondu le 11/22/2021 01:40 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.