Name: BRAD DEAN
Rating: 4,7

Critiques de BRAD DEAN

Client vérifié

Weldon Spring, MO

2020 Hyundai Tucson

04/04/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good and friendly service

Convenient and service area is nice

Employés avec lesquels vous avez travaillé

BRAD DEAN

Lisa B.

O Fallon, MO

2020 Hyundai Kona

03/22/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Amazing customer service

I had an emergency and needed to drop off my car. I am in the middle of moving. The person that checked me in let me know that I would have to wait and that you do not offer loaner cars. He also said it would be at least 3 hours. I had already had a rough day and hearing that was very upsetting to me. The young man seem to have very little experience dealing with customers and he definitely had no compassion for my situation. I believe at one point I said just do whatever you need to do I just need my car fixed. He looked at me and said well then it’ll be 159 for a diagnostic check. I looked at him and said my car is less than two years old with very little mileage. This is also the fourth car I’ve bought from this dealership and didn’t appreciate how he was dealing with me. I told him I needed a manager right away. That’s when he called over Brad. I was relieved to see him as I have worked with him before. He was very apologetic and understanding. I explained my situation and I also told him that the young man prior to me wanted to charge me for a diagnostic check and then he had also informed me that the mechanics were all at lunch. Brad said give me a minute let me go see what I can do. He came back he said he was gonna get me in right away he had spoke to the service manager. About an hour later Brad came back out to keep me informed as to what was going on. He also apologized again for how I was treated earlier. He said the young man I was dealing with was fairly new and he did talk to him about how to do things a little different. Brad recognized me from coming in over the years and it was nice to have a friendly face. The repair itself took close to 2 1/2 hours. The huge difference there was Brad kept me informed along the way and I felt like I was a priority. Once my car was completed he explained that I got a new battery no charge, since it was still under warranty. I told him that I wish I was able to give him a hug that’s how excited I was to just have my car fixed so that I can continue moving. Finally I took a card of his and I told him from now on I will request him. He said if I needed anything his phone number was on there including a cell phone. He told me to call anytime. All I can say as a someone who’s been in retail management for 15 years you were lucky to have such a person working for you. Kudos to Brad.

Employés avec lesquels vous avez travaillé

BRAD DEAN

JOHN MEYER

Jerry W.

Lake Saint Louis, MO

2010 Hyundai Santa Fe

03/15/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Trustworthy Service Department

I have had my vehicle serviced here since purchased over 10 years ago. I keep coming back because of their good service.

However, because of a vehicle purchase experience there, I would never purchase a vehicle there and advise everyone I know to avoid their new car department.

Employés avec lesquels vous avez travaillé

BRAD DEAN

DON MCELREA

Bethea F.

Saint Charles, MO

2017 Hyundai Tucson

03/14/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

great

It was better than great

Employés avec lesquels vous avez travaillé

BRAD DEAN

DON MCELREA

Client vérifié

Weldon Spring, MO

2017 Hyundai Sonata

03/03/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Staff communicates well with customer, they are timely and efficient

Staff keeps me apprised of the progress of the work involved, they helped me get an appointment as soon as possible to get the recall work done

Employés avec lesquels vous avez travaillé

BRAD DEAN

Ruth B.

O'Fallon, MO

2020 Hyundai Palisade

02/21/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service and customer experience!

From check in, to confirming issues, honoring a service warranty by the previous owner of my car for a free oil change and tire rotation, identifying a campaign for a part that I heard a thumping noise, excellent experience and trust of this team!

Employés avec lesquels vous avez travaillé

BRAD DEAN

JARED HENNING

Client vérifié

Chesterfield, MO

2010 Hyundai Santa Fe

02/18/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great personnel, reliable service and time well spent.

Nothing more to add. Thanks.

Employés avec lesquels vous avez travaillé

BRAD DEAN

BRAD THOMASON

John M.

O Fallon, MO

2010 Hyundai Santa Fe

02/10/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Replaced tire sensor

Always work with Brad. Always works to provide an exceptional experience.

Employés avec lesquels vous avez travaillé

BRAD DEAN

KYLE E DAVIS

Edmond K.

Saint Peters, MO

2013 Hyundai Elantra

02/02/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Brad is our go to service rep. Always takes care of us.

Brad’s customer service and professional and thorough knowledge of our vehicles is always impressive. A great service team there!

Employés avec lesquels vous avez travaillé

BRAD DEAN

BRAD THOMASON

Linda T.

Florissant, MO

2021 Hyundai Santa Fe

ReScore Avis™

01/31/2022

Vérifié Client

Catégorie : Service

Great work

They always get the the work done

Employés avec lesquels vous avez travaillé

BRAD DEAN

BRAD THOMASON

Client vérifié

O'Fallon, MO

2013 Hyundai Elantra

01/26/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service as usual

Provided great customer service and mechanical service. Quick and reliable. Will continue to use.

Employés avec lesquels vous avez travaillé

BRAD DEAN

JARED HENNING

Client vérifié

Florissant, MO

2021 Hyundai Santa Fe

01/22/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service was quick and easy

Was early for my appointment but was worked in and the service was completed and in orderly fashion.
As first- time buyer I hadn't any expectations as how their service department worked. It worked well foe me.

Employés avec lesquels vous avez travaillé

BRAD DEAN

FRANK ELLIS

Antonio P.

Maryland Heights, MO

2021 Hyundai Elantra

01/20/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The team at Hyundai was excellent

They really care about their customers and give them great deals !

Employés avec lesquels vous avez travaillé

BRAD DEAN

Linda T.

Florissant, MO

2021 Hyundai Santa Fe

ReScore Avis™

01/31/2022

Vérifié Client

Catégorie : Service

Great work

They always get the the work done

Avis original

01/18/2022

Type de service : Maintenance

Catégorie : Service

Great job as always

As always you did a great job

Brad D. de St. Charles Hyundai a répondu le 01/31/2022 08:07 AM

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employés avec lesquels vous avez travaillé

BRAD DEAN

BRAD THOMASON

Tara F.

O Fallon, MO

2017 Hyundai Sonata

01/12/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Great service, they were fast and friendly.

JOSHUA H. de St. Charles Hyundai a répondu le 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience. We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Employés avec lesquels vous avez travaillé

BRAD DEAN

FRANK ELLIS

Kent V.

Winfield, MO

2008 Hyundai Accent

01/11/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Maintenance

They were very friendly and knowledgeable of the service that needed to be done. Kent V

JOSHUA H. de St. Charles Hyundai a répondu le 01/13/2022 03:12 PM

Employés avec lesquels vous avez travaillé

BRAD DEAN

BRAD THOMASON

Client vérifié

Saint Charles, MO

2017 Hyundai Elantra

01/10/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

St. Charles Hyundai

St. Charles Hyundai is wonderful!

JOSHUA H. de St. Charles Hyundai a répondu le 01/10/2022 12:11 PM

Employés avec lesquels vous avez travaillé

BRAD DEAN

James I.

Lake Saint Louis, MO

2021 Hyundai Sonata

ReScore Avis™

01/06/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Recommandé

Avis original

01/06/2022

Type de service : Repair

Catégorie : Service

Response to my eval was prompt and well done. Showing care for the customer and good communications.

I appreciate St. Charles Hyundai and Kelly Sullivan to take the time to respond to my comments and show me that customer service is important to the dealership. Thank you for communicating. I realize this is a very difficult time with COVID affecting staffing.

Change my rating to 5 stars please.

KELLY S. de St. Charles Hyundai a répondu le 01/06/2022 12:58 PM

James,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation. As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway. Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service! Happy New Year.
Kelly Sullivan

Employés avec lesquels vous avez travaillé

BRAD DEAN

TRAVIS J LONG