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Adam Ritch

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(284 reviews)
70

DL
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DAVID L.
Marysville, WA
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2020
client vérifiéVérifié Client
Catégorie : Service
outstanding service
While traveling, we had some engine troubles. Mike White Ford was able to fit us in for the repair. Very helpful. Thank you very much!!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/10/2020 02:49 PM

David, thank you for the outstanding review! Engine troubles while traveling are the worst! We're so glad that we were able to get you taken care of and back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

PS
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PATRICK S.
Post Falls, ID
MERC MNTNER
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2020
client vérifiéVérifié Client
Catégorie : Service
Everyone in the service department was great
I dropped a car off in the morning and just left it for the day. They had no problem locating the issue. Adam in service was great, and everyone in the service department seemed very pleasant. Mike White can know he has a great team working there.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/03/2020 03:42 PM

Patrick, thank you for the kind review! It sounds like everything went smoothly, from dropping the vehicle off until you picked it up again! That's always what we want to hear! We'll be sure to pass along your kind words to Adam! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

SS
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STEVEN S.
Hayden, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2020
client vérifiéVérifié Client
Catégorie : Service
review
everything went really well and the service guy was very helpful.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/22/2020 03:42 PM

Steven, thank you for the kind review! We're so glad that everything went so well with your service appointment and that you found the service writer to be helpful! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

SC
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SHAWN C.
WA
Ford F250
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/17/2020
client vérifiéVérifié Client
Catégorie : Service
First time at Mike White Ford
First let me say the physical service was spot on. The service experience left us disappointed. First it took my wife over an hour and 40 minutes to drop off our truck and get a rental car. We were told she would be in and out in 30 minutes. She ended up changing her schedule for the day. We had work done that was to be reimbursed by our insurance company. I had to call the service department and put a stop to all work before they would respond to the insurance company's request for a quote. Lastly my wife works in long term care so we have to take face coverings and social distancing very seriously. We were hoping Ford a progressive company would be doing the same. Unfortunately as your dealership is in Idaho no employees had face coverings and social distancing was at a minimum. If your policy towards Covid19 protections should change we would be happy to give your team a try again. We understand that not ever service appointment goes as smoothly as we would all like. Please stay safe and thank our service tech for us again.
Non recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/22/2020 03:35 PM

Shawn, thank you for the honest and open review. Your feedback is very important to us. We're so sorry that the service experience was more convoluted and complicated than we want it to be. We have looked into why things took so much longer than normal and have made some internal adjustments accordingly. In so far as our Covid 19 protections, most of what we are doing is unseen. Mike personally purchased high quality masks for all employees and they were disbursed. We strongly encourage but do not require mask wearing. I'm not sure if you noticed the cones in the service drive, but we specifically placed the cones in our drive to limit the amount of cars/their occupants to half of our normal capacity. We have regular and strict cleaning procedures for high contact areas and take particular care when servicing customer vehicles. We have changed the entire layout of our showroom so that chairs are 6 feet apart and removed several tables so as to allow for increased social distancing. We take the Covid19 situation very seriously. As you mentioned that this was your first visit, it's completely understandable that you weren't aware of the changes that we took, because you hadn't seen the store in its normal layout. As one of the employees who regularly wears a mask, I can assure you that there are several of us! We apprecciate and share your concern for both our employees and the company. We invite you to return again when you need our services and we'd love to have the opportunity to improve on your experience with us.

Employés avec lesquels vous avez travaillé

KD
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KATHY D.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2020
client vérifiéVérifié Client
Catégorie : Service
Great Service
Great Service!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/22/2020 03:19 PM

Kathy, thank you for the great review! We're so glad that you enjoyed your service experience with us! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Employés avec lesquels vous avez travaillé

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Client vérifié
Airway Heights, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2020
client vérifiéVérifié Client
Catégorie : Service
convenient for us
Adam and staff are always so friendly
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/22/2020 03:18 PM

Anonymous, thank you for the 5 star review! We're very glad to hear that you found our service to be convenient! It was our pleasure to serve you and we'll be sure to pass along your kind words to Adam and the service team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

BT
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BILL T.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2020
client vérifiéVérifié Client
Catégorie : Service
5 Star
wait time was way less and customer was great
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/23/2020 11:09 AM

Bill, thank you for the 5 star review! We're so glad that we were able to beat the wait time and glad that you enjoyed your time with us. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RL
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ROBERT L.
Airway Heights, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/12/2020
client vérifiéVérifié Client
Catégorie : Service
No issues
Service was friendly and professional. All issues were fixed for the amount of money I expected to pay. Only minimal issue was that they told me everything would be done by noon, when that was when all the diagnostics were completed with the actual repairs taking another couple hours. All other communication was excellent.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/12/2020 03:07 PM

Robert, thank you for the constructive review! We are always looking at ways to improve and it sounds like the initial communication was the main issue in making your service experience less than perfect. Thank you for letting us know so that we can raise the issue with our team and continuously improve! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

CH
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CHRISTIAN H.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2020
client vérifiéVérifié Client
Catégorie : Service
Awesome service
Fantastic service department.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/10/2020 12:17 PM

Christian, thank you for the awesome review! We agree - our service department is fantastic! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Newport, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/31/2020
client vérifiéVérifié Client
Catégorie : Service
Great Service
Adam did a great job of getting our 2010 F250 serviced and brakes replaced.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2020 08:51 AM

Anonymous, thank you for the great review! We're so glad that we were able to get your F250 serviced and make sure that you've got the brakes that you need! We'll be sure to pass along your kind words to Adam. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JF
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JOHN F.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2020
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service in both Service and sales
When I drive into the Service bay I feel like everyone gives me their undivided attention! I have always received my car back before the quoted time.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2020 08:50 AM

John, thank you for the 5 star review! We're glad that you feel well attended to! Our goal is always to make our customers feel welcome and comfortable! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AD
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ARTHUR D.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
client vérifiéVérifié Client
Catégorie : Service
Excellent, prompt service
We’ve had excellent experiences with both of our Fords at Mike White Ford. They are courteous, explain what is needed and was accomplished, and go the extra mile.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2020 08:45 AM

Arthur, thank you for the excellent review! We're so proud to be servicing both of your Fords! We're proud of our courtesy and try to always go the extra mile! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Airway Heights, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2020
client vérifiéVérifié Client
Catégorie : Service
friendliness of staff
We appreciate your staff and how friendly they are.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2020 08:37 AM

Anonymous, thank you for the 5 star review! Thank you for the compliment on our staff! We appreciate you as well! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Pinehurst, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2020
client vérifiéVérifié Client
Catégorie : Service
Truck oil service and recalls done
Everybody was very friendly and professional. The work on the vehicle was done in a timely
manner.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2020 08:34 AM

Anonymous, thank you for the 5 star review! Friendly and professional are our middle names! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DK
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DARRELL K.
Boise, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/25/2020
client vérifiéVérifié Client
Catégorie : Service
F350 check engine light
I made an appointment because the check engine light was on. On the day of the appointment the truck would not start because of the battery issue. I told the guy at the desk of both issues. The tech must’ve only focused on the check engine and did not check the batteries. When I come to pick up the truck and ask them about the truck not starting they said They could not find an issue. The next morning the truck wouldn’t start and I called and took it in to be looked at again. When the tech check the batteries one of them was bad. The service guy did give me a good price on replacing the battery but I shouldn’t have to come back a second time for something they should’ve checked originally.
Recommandé
Employés avec lesquels vous avez travaillé

PD
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PAUL D.
Harrison, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/24/2020
client vérifiéVérifié Client
Catégorie : Service
Employees
No one wears a mask at Mike White Ford and that is a management error. This is the reason I gave you only 1 Star. Facemasks reduce the spread of COVID-19, that is the evidence based science ( nothing to do with politics). For every 6 people who wear a mask we prevent 1 COVID-19 case. As an emergency physician I would like to see as few COVID-19 cases as possible. Your employees all wearing a Face mask would send a strong message that you care for your customers. Telling customers to wear a facemask would send a strong message that you care for your employees
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/26/2020 10:31 AM

Paul, first and foremost, we'd like to thank you for your hard work during these complicated times. We would also like to see as few COVID-19 cases as possible. Mike personally purchased high quality, multi layer masks for employees and they were distributed. We have not required these masks to be worn, but have encouraged their use.

As one of the employees who wears a mask regularly, I can assure you that there are some of us wearing them. We completely agree with the evidence based science and encourage both employees and customers to wear masks. Our customers and our employees mean the world to us and we are taking very strict measures in terms of cleaning and disinfecting areas and high touch points. We also completely altered the layout of our showroom and waiting areas to allow for social distancing. Thank you for reaching out and we sincerely thank you and all health care workers for everything that you're doing! You are all heroes!

Employés avec lesquels vous avez travaillé

MM
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MARK M.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
client vérifiéVérifié Client
Catégorie : Service
fast friendly service explaination of what they are doing and approximately how long it will take.
I have been a customer of this dealership many years and always appreiciated the service i received and all of the service writers are knowledgeable and get the work done in a timely fashion. We recently purchased a used vehicle from the dealership and were helped by salesmen Mark Marshall who really did an outstanding job on getting the deal we wanted. we would recommend the Dealership to any of our friends or relatives looking for a vehicle or service.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/26/2020 10:19 AM

Mark, thank you for the excellent review. We consider ourselves very lucky to have had the opportunity to serve you both on the vehicle service and vehicle sales portions of the dealership. We're also very happy for you and your new-to-you vehicle! We'll be sure to pass along your kind words to Mark Marshall. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2020
client vérifiéVérifié Client
Catégorie : Service
Very pleasant experience!
Clean, efficient, professional!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/18/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're so glad that you found your experience to be so pleasant! That's always our goal! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

CC
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CRAIG C.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2020
client vérifiéVérifié Client
Catégorie : Service
Employees
Adam in service , excellent guy, very helpful, honest,true to his word !!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/14/2020 03:57 PM

Craig, thank you for the excellent review! We'll make sure to pass along your kind words to Adam! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

CB
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CHRISTOPHER B.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2020
client vérifiéVérifié Client
Catégorie : Service
Treat You Like Family
Greeted quickly in service by my service advisor Adam, vehicle was in for my scheduled appointment on time and finished in the quoted time. Painless process as always
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2020 03:53 PM

Christopher, thank you for the excellent review! We treat you like family because our customers are our family! We're all in this together and want to make sure that you're taken care of! We're glad the process was painless as always! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
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