I cannot express enough what a wonderful experience our family had at West Houston Hyundai, all thank
s to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back and purchased our Palisade. Ricky answered every question and was incredibly patient and thorough. We really appreciated that he took the time to make sure we understood all the vehicle's functions before we pulled off the lot. We were also very very thankful for his negotiating skills in getting us at the price point we needed. He truly cared that we got what we needed and understood everything. Hands down the best car buying experience we've had in years! Thank you Ricky!
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Hyundai of Elizabethtown has been working on my car for a couple of years now because my air conditio
ning seems to just quit when it wants to. This has been very frustrating for me as you can imagine, buying a new car and the air just stops working when it wants to. First of all let me say thank you to Mundy, Steve, Tony, TJ, and Junior for doing everything that they could possibly do to make this as pleasant for me as possible. Every visit they treat me like family and they assure me that they are doing everything that they can possibly do however my part is on backorder and no telling how long it's going to be before it arrives.
My air went out again today so I dropped my car off at the Hyundai dealership of Elizabethtown and talked to Tony to see if there's anything he could do. Knowing that this has been very stressful to me for them not being able to fix my car Tell my part comes in, he offered me a loner till they get my car fixed.
THANK YOU THANK YOU THANK YOU THANK YOU TO ALL OF YOU FOR MAKING ME FEEL LIKE FAMILY!
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Kyle restored my faith in customer service and the Hyundai brand. I just moved to the area. But bef
ore or move I had have a repair done on my car at an Orlando dealership. It was an HORRIBLE experience. It was so bad, I swore of ever buying a Hyundai again. So visiting another dealership after the move gave me anxiety. Kyle, my service advisor changed all of that. He was helpful, kind, he communicated. The lobby was clean and snacks were offered. I was in and out in 2 hours. Thank you Kyle and the rest of the Key Hyundai team!
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I recently purchased a new car from Hiley Hyundai of Fort Worth and I couldn’t be more pleased with t
he experience. Dillon, our salesperson, was exceptionally courteous, prompt, and transparent throughout the entire process. This was easily the smoothest new car transaction I've ever been part of. There was absolutely no upselling or unexpected surprises when we arrived at the dealership. Additionally, Marshall in the finance office was a pleasure to work with, making the financial aspects clear and manageable. I want to reiterate my thanks to both Dillon and Marshall for making this such a great experience. I would recommend this dealership to anyone looking for a straightforward and satisfying car buying journey.
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