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Rowe Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 047 Avis)
62
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
62
Total des ReScores
4,5
Moyenne de ReScore
62
Score NPS ®

Détails de l'entreprise

À propos

At Rowe Hyundai Our reputation drives us! Rowe Auburn Motors, located in Auburn, ME, has been providing customers with quality automotive services since 1922! Let our Service Technicians take care of all of your vehicle maintenance and repair needs. We offer a Owner Advantage Rewards program, Free Shuttle Services, and more! At Rowe Hyundai Our reputation drives us! Rowe Auburn Motors, located in Auburn, ME, has been providing customers with quality automotive services since 1922! Let our Service Technicians take care of all of your vehicle maintenance and repair needs. We offer a Owner Advantage Rewards program, Free Shuttle Services, and more!

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(207) 784-2321

Heures d'ouverture

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
699 Center Street Auburn , ME 04210
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 047 Avis)

PT
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Pam T.
Jay, ME
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/07/2023
3
Catégorie : Service
Abysmal customer service response
Sent me a text, then totally ignored three messages for service.

Client vérifié
Poland, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Oil Change /Tire rotation
Excellent friendly staff-Appointment scheduling a little longer to make (2 weeks)
DEAN S. de Rowe Hyundai a répondu le 03/29/2022 05:26 AM

Thank you for the 5-star rating.

We respect your request for anonymity, but wanted to take a moment to let you know that we are aware of the delays with scheduling. They are many after effects in place since the coronavirus pandemic that are affecting all businesses. When the manufacturers were forced to shut down their plants that creates shortages in parts and at this time we are still dealing with multiple back orders and shipping delays.

We have had customers vehicles on our lots for months awaiting parts, and they take priority over everything else because those customers need their vehicles back. We appreciate your understanding of how this affects our scheduling system.

The advisor should have taken more time to review the multi-point inspection report with you prior to leaving. That is being addressed internally. We appreciate your fedback and we are correcting the issues that we can control.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


Client vérifié
Auburn, ME
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
oil change
thank you

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/23/2022
Type de service : Maintenance
7
Catégorie : Service
oil change
My last visit was very lengthy in time. More than three hours for an oil change and tire rotation. I was also told, after waiting more than two hours, that a stud on one of my wheels was stripped and needed to be replaced. She said it wouldn't take long, but an hour and a half later I was finally told that my car was ready. I was a bit surprised at the the almost $150 bill. I think in this day and age the customer should be more appreciated. I have had better service from Quick Lane when the parking lot was full of cars, but on this day, there was only a handful and there was only one person in the waiting room besides myself. Three other customers came in after me and they all left before me. I hope you can understand my reasoning. Thank you
DEAN S. de Rowe Hyundai a répondu le 03/23/2022 10:10 AM

Hello,

We respect your request for anonymity, but we wanted to reach out to you to let you know that this is not representative of how the owner wishes for his dealership to be recognized. Therefore, I have alerted the service manager to your concerns. He will attempt to call you to make things right. If we make a mistake, we own up to it, and we will make things right for you.

Thank you for the feedback. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


Client vérifié
Auburn, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
service
Awesome service!
DEAN S. de Rowe Hyundai a répondu le 03/22/2022 02:29 PM

Thank You.

We respect your wish to remain anonymous, but wanted to say thank you for your loyalty and the great rating.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


Client vérifié
Turner, ME
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Oil Change and additional service pitch.
The simple work was done promptly.
When I came to the counter with my keys, the counterperson had a list of three time consuming service suggestions. If there are suggestions for needed service, I want to know what they are when I make the appointment, NOT when I have allowed a certain amount of time and much more time consuming work is suggested. Kinda reminds me of the old Prompto trick of pulling out the air cleaner and wandering over to the waiting area with a sad look pushing a replacement air cleaner. Prompto doesn't do that any more, and your policy on that should change.
DEAN S. de Rowe Hyundai a répondu le 02/10/2022 02:50 PM

Thank you for your feedback - We will respect your request for anonymity.

In review, each time that a customer comes in for service,we, like every other service center, perform what is called a multi-point inspection on your vehicle. During the inspection, they inspect the brakes, tire treads, sway bars, torsion bars, wipers, lights, and much, much more. When you pay for the service that you came in for, the service advisors review the results of the multi-point inspection with you.

The information they provide is to make you aware of recommended service and / or repairs that typically will need to be done in the future. If there is a safety concern, they advise you prior to completing any service you cam in for. Feel free to speak with the service manager or your service advisor during your next visit for a better explanation.

We appreciate your loyalty to the dealership. We wish you and yours all the best throughout the year. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


SP
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Sandra P.
South Paris, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Renewed faith
I had previously visited the dealership for maint. Service that was supposed to be covered. When I went to pick up my vehicle I was told that it wasn’t covered. When I received an email asking for a review a few weeks later, I called and asked to speak with the service manager. I was told he was new to Hyundai. Much to my surprise it was a person I knew from a competing dealership in the area. I told him my story and he said that it should never have happened ( it should have been covered) and he refunded every penny. Thank you, Joel. I know my car will be well taken care of under his management. I will be back for future service.
DEAN S. de Rowe Hyundai a répondu le 02/07/2022 02:46 PM

Thank you Sandra.

We appreciate your business and we look forward to providing you with the service you have come to expect, especially now that Joel Arel has joined our team. We sincerely apologize for the error, and we are glad to hear that Joel corrected the issue in a timely manner.

We wish you and yours all the best throughout the year. Stay safe, stay well, and continue to enjoy your Hyundai Tucson for many years to come.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


PC
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Patricia C.
Gardiner, ME
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/30/2022
0
Catégorie : Service
No help
I bought a 2022 Tucson. Love it! However I went to use my cargo net and it was broken when I took it out of packaging. I brought it to the salesman I bought the car from. He said it looked like it got torn. Practically accused me of braking it. Then said he would have to check if it was under warranty. I said okay and left the net with him. One week went by. I called, it was still sitting on his desk, said he would get back to me. No call, Next week I called, he did not return my call . Still have not heard anything. It has now been a month. James Morin was the salesman. Disappointing !
DEAN S. de Rowe Hyundai a répondu le 01/31/2022 08:39 AM

Hello Patricia - The service advisor who mishandled this situation is no longer with the company. We apologize for his comments with regard to how he handled the issue and to my understanding it is in the process of being remedied.

We appreciate your business. Please do not let the misgivings of one person speak for the entire dealership. Auburn Motor Sales, now doing business under the Rowe Auburn name has been in business since 1922, and I can assure you that his actions were not representative of how we prefer to do business.

Stay safe, stay well, and enjoy your new 2022 Hyundai Tucson.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


KE
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Kenneth E.
Billerica, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2022
10
Catégorie : Service
Just awesome
I have had the experience of helping my wife purchase three separate vehicles from several other dealerships throughout the years both new and used vehicles, and I have to say this is my first Hyundai and it was particularly hard to find for the last few months and felt unheard even at other dealerships when I told them what car I wanted and getting the same run around of short inventory for about two months. I had no problem reserving a vehicle online to make it to the dealerships on a scheduled appointment time to find they had no vehicle I requested to test drive and not much help getting one reserved. I wasn’t treated that way here. They made the process simple and held a hard to get vehicle for several days while working with me via email and made it possible for me to finally get the vehicle I was looking for. I truly appreciate all their help, and want to thank my sales consultant Destinee Dhuy for all her help.
DEAN S. de Rowe Hyundai a répondu le 01/24/2022 05:19 AM

Thank you for the great rating and review Kenneth. Thank you as well for the recognition of Destinee Dhuy and the team. We appreciate your business.

We wish you and yours all the best throughout the year. Stay safe and stay well one and all.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


Client vérifié
Auburn, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
service
Fantastic service!
DEAN S. de Rowe Hyundai a répondu le 01/24/2022 05:13 AM

Thank you for the 5-star rating. We respect your anonymity. We wish you all the best throughout the new year. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


Client vérifié
Bethel, ME
2018 Hyundai Ioniq Hev
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/13/2022
Type de service : Repair
client vérifiéVérifié Client
6
Catégorie : Service
Good dealer but disappointing service this time
Have always been satisfied and treated fairly at Rowe until this visit. A warranty item regarding a loose rear spoiler still awaits parts after 2 months. And a promise made on the phone to swap out my snow tires in lieu of a tire rotation was not honored, even though they have done this in the past with a smile.
DEAN S. de Rowe Hyundai a répondu le 01/13/2022 03:09 PM

We respect your request to remain anonymous.

Thank you for bringing this issue to our attention. I'm sorry to hear that things did not go as well as you had expected during your recent service visit. I can tell you though, if we make a mistake we make it right, so is it okay to have our new service manager give you a call?

Best regards,

Dean Swindler
Digital Marketing Manager
Rowe Hyundai


Client vérifié
Lewiston, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Scheduled service
The service on my car was prompt and done quickly and the customer service was great!
DEAN S. de Rowe Hyundai a répondu le 01/13/2022 03:00 PM

Thank you for the great rating and review. We respect your right to anonymity. We wish you and yours all the best throughout the new year. Stay safe and stay well.

Rowe Hyundai


MC
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Michelle C.
Lewiston, ME
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/10/2022
0
Catégorie : Service
Engine failed after a recall
My car just stopped dead on the highway on Dec 3rd shortly after I received a letter in the mail saying there was a recall on 2017 Tucson Engines. Well it is now January 10th, my car has not been even looked at and I keep being told I'm "on a list" for a loaner. I have had to miss work, I can't go grocery shopping, I can't go do laundry, I can't do basic things because I don't have a vehicle or a loaner. This is the most ridiculous situation. I paid extra for all the extended warranties, and this is how I get treated. I would NEVER go to this dealership again. They don't care about you as a customer at all. I've gone here for all my services and even do the recommended mile tuneups.
JOEL A. de Rowe Hyundai a répondu le 01/14/2022 06:29 AM

Hi Michelle,

I'm want to thank you for speaking out about the treatment you have recieved so far. I appreciate the opportunity to make things right. I can't go back in time and fix things in the past, but I hope under my leadership, things like this do not happen again.

I'm sending "rescore" in hopes that I can get a better grade on my performance. Anything reported now is a reflection on me, not the previous manager that treated you poorly. I'm very proud to take the very best care of our customers and I hope to prove that in the future. If you ever need ANYTHING, please reach out. I owe you one! 

Thanks a lot! Joel Arel


Client vérifié
Sabattus, ME
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/14/2022
client vérifiéVérifié Client
8
Catégorie : Service
Great follow up help from Joel
I wanted to thank Joel for following up with all my concerns and fully listen. He was quick to look into my concerns and provided me with a refund. This is how a good dealership treats their customers. So thank you again Joel for being there for your customers!

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/07/2022
Type de service : Repair
3
Catégorie : Service
Not impressed
I felt like since i had no knowledge of cars i was used and made to believe work was needed to be done because it was “overdue” in the future i will not be doing any other work but the required and what is covered on my warranty that i pay for and covered NOTHING
DEAN S. de Rowe Hyundai a répondu le 01/08/2022 09:08 AM

Hello - We appreciate your request to remain anonymous and we take all csutomer concerns seriously. Would it be okay to have the service manager call you so that we can review and resolve your concerns?

Dean Swindler
Digital Marketing Manager
207-784-2321, ext. 1501
dswindler@gotorowe.com


CA
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Christine A.
Auburn, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
service
I was very happy with the service I received at Rowe Auburn.
DEAN S. de Rowe Hyundai a répondu le 12/21/2021 05:25 AM

Thank you Christine.

Your business is very much appreciated. We are happy to see that you are happy with the service received during your most recent visit with our service department.

Stay well and enjoy the holiday season.

Your Rowe Service Team


Client vérifié
Lewiston, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
The Rowe dealership is my favorite place due to the friendships I’ve made there, always professional & polite! Steve, James, Agazy, Dan are top-notch! The product, my Elantra, is the best car I have ever owned, quality, peace of mind, Hyundai for life! Thank you, Neal
DEAN S. de Rowe Hyundai a répondu le 11/29/2021 06:20 AM

Thank you for the great rating and feedback. We appreciate your business and the recognition o Steve Entrott, James Morin, Agazy Abraham and Dan Merrill.

We wish you and yours all the best through the holiday season. Stay well and continue to enjoy your Hyundai Elantra.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.