Rowe Hyundai

Thank you for the 5-star rating.

We respect your request for anonymity, but wanted to take a moment to let you know that we are aware of the delays with scheduling. They are many after effects in place since the coronavirus pandemic that are affecting all businesses. When the manufacturers were forced to shut down their plants that creates shortages in parts and at this time we are still dealing with multiple back orders and shipping delays.

We have had customers vehicles on our lots for months awaiting parts, and they take priority over everything else because those customers need their vehicles back. We appreciate your understanding of how this affects our scheduling system.

The advisor should have taken more time to review the multi-point inspection report with you prior to leaving. That is being addressed internally. We appreciate your fedback and we are correcting the issues that we can control.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Hello,

We respect your request for anonymity, but we wanted to reach out to you to let you know that this is not representative of how the owner wishes for his dealership to be recognized. Therefore, I have alerted the service manager to your concerns. He will attempt to call you to make things right. If we make a mistake, we own up to it, and we will make things right for you.

Thank you for the feedback. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Thank You.

We respect your wish to remain anonymous, but wanted to say thank you for your loyalty and the great rating.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Thank you for your feedback - We will respect your request for anonymity.

In review, each time that a customer comes in for service,we, like every other service center, perform what is called a multi-point inspection on your vehicle. During the inspection, they inspect the brakes, tire treads, sway bars, torsion bars, wipers, lights, and much, much more. When you pay for the service that you came in for, the service advisors review the results of the multi-point inspection with you.

The information they provide is to make you aware of recommended service and / or repairs that typically will need to be done in the future. If there is a safety concern, they advise you prior to completing any service you cam in for. Feel free to speak with the service manager or your service advisor during your next visit for a better explanation.

We appreciate your loyalty to the dealership. We wish you and yours all the best throughout the year. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Thank you Sandra.

We appreciate your business and we look forward to providing you with the service you have come to expect, especially now that Joel Arel has joined our team. We sincerely apologize for the error, and we are glad to hear that Joel corrected the issue in a timely manner.

We wish you and yours all the best throughout the year. Stay safe, stay well, and continue to enjoy your Hyundai Tucson for many years to come.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Hello Patricia - The service advisor who mishandled this situation is no longer with the company. We apologize for his comments with regard to how he handled the issue and to my understanding it is in the process of being remedied.

We appreciate your business. Please do not let the misgivings of one person speak for the entire dealership. Auburn Motor Sales, now doing business under the Rowe Auburn name has been in business since 1922, and I can assure you that his actions were not representative of how we prefer to do business.

Stay safe, stay well, and enjoy your new 2022 Hyundai Tucson.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Thank you for the great rating and review Kenneth. Thank you as well for the recognition of Destinee Dhuy and the team. We appreciate your business.

We wish you and yours all the best throughout the year. Stay safe and stay well one and all.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Thank you for the 5-star rating. We respect your anonymity. We wish you all the best throughout the new year. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

We respect your request to remain anonymous.

Thank you for bringing this issue to our attention. I'm sorry to hear that things did not go as well as you had expected during your recent service visit. I can tell you though, if we make a mistake we make it right, so is it okay to have our new service manager give you a call?

Best regards,

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Thank you for the great rating and review. We respect your right to anonymity. We wish you and yours all the best throughout the new year. Stay safe and stay well.

Rowe Hyundai

Hi Michelle,

I'm want to thank you for speaking out about the treatment you have recieved so far. I appreciate the opportunity to make things right. I can't go back in time and fix things in the past, but I hope under my leadership, things like this do not happen again.

I'm sending "rescore" in hopes that I can get a better grade on my performance. Anything reported now is a reflection on me, not the previous manager that treated you poorly. I'm very proud to take the very best care of our customers and I hope to prove that in the future. If you ever need ANYTHING, please reach out. I owe you one! 

Thanks a lot! Joel Arel

Hello - We appreciate your request to remain anonymous and we take all csutomer concerns seriously. Would it be okay to have the service manager call you so that we can review and resolve your concerns?

Dean Swindler
Digital Marketing Manager
207-784-2321, ext. 1501
dswindler@gotorowe.com

Thank you Christine.

Your business is very much appreciated. We are happy to see that you are happy with the service received during your most recent visit with our service department.

Stay well and enjoy the holiday season.

Your Rowe Service Team

Thank you for the great rating and feedback. We appreciate your business and the recognition o Steve Entrott, James Morin, Agazy Abraham and Dan Merrill.

We wish you and yours all the best through the holiday season. Stay well and continue to enjoy your Hyundai Elantra.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai