Avis qui incluent

Care 89

Problem 68

Oil Change 66

Inland Empire 44

Maintenance 33

Avis récents

Steve T.

Moreno Valley, CA

08/06/2023

Catégorie : Service

Bad service

Over a span of 6 months, I tried to get my vehicle serviced 3 times twice. They said they didn't have the appointment scheduled and the third time I dropped it off and ask them how long it would take for it to be completed they said 3 hours so I Went to my doctor's appointment since i'm a disabled veteran and then returned 4 hours and came back to pick it up and they had not even started yet and once I sat there and said you haven't started yet. Are you just now putting it in the Bay, right? Saul says yes, so I said Give me my vehicle I'm gone. Poor service, they don't think about anything but getting as many people in as possible. And if you go there to sit and wait, they take care of you first. I'll never, ever take my vehicle to that dealership again. But one thing's for sure, I'm trading in my Genesis. And I'm getting a Chevy Suburban at least it's American and I can find a dealership almost every where.

Juan O.

Colton, CA

11/28/2022

Catégorie : Service

Sleazy and misleading sales tactics

This dealership does NOT stand by Hyundai’s core value which is “At Hyundai, our goal is to be the best we can be as an automobile company, a global corporate citizen, and simply as human beings. We are a group of people who strive to care more, and what grounds us all, collectively and individually are these core values.” Instead resorting to misleading and sleazy tactics to make a sell. On 11/26/22 my wife went to Hyundai Inland empire and purchased a 2023 Kona all electric. She was so excited to surprise me but that quickly disappeared when she got home and was trying to show me all the features she was led to believe the car came with, only to find out it didn’t have them. Jessica sold her this car and I believe she new exactly what she was doing when choosing what to fully explain and want to hold back on when it came to the features in question. My wife asked it had front sensors and Jessica would confirm saying yes it does but would then say that it had frontal collision warning and in the same manner when my wife asked if it had rear sensors she once again confirmed and said yes it does it has rear cross traffic alerts. My wife asked if it had adaptive cruise control and she said yes it does and even when as far as to show my wife where on the steering the button was to set the car lengths, even though that button was the pause and resume cruise control button. Jessica intentionally took advantage of my wife’s lack of knowledge and experience with Hyundai’s safety features by confirming it had what my wife asked but would intentionally only explain what the sensors did and not explain what they didn’t do. Later saying that she never said it had parking sensor but that’s not what my wife asked she asked if it had sensors and they would confirm it did but not fully explain all of its limitations. I did go in person and spoke with the Sales manager who said that there was nothing he could do but to be honest it was more like nothing he wanted to do to help us out. He kept telling me that no one pressured her into signing and even if that is true it does not absolve them from how they chose to steer and direct my wife’s questions to their advantage. He told me that we should also reference the window sticker that listed all the features and I said ok, show me one of your cars that states it has adaptive cruise control. We walked around and none of their cars even said they had cruise control and even the cars that did have the adaptive cruise installed none of their paper stated anything about it. I told him this is what I mean, my wife could only go off of the word of your sales associate Jessica. This is not acceptable and could easily happen to anyone’s family member who goes in fully confident and trusting of a car salesman. I don’t think this is how Hyundai wants to be represented and unfortunately this is my first and most likely last experience I will ever have with Hyundai.

Michael T.

Los Angeles, CA

10/21/2022

Catégorie : Service

Derek Nguyen is a liar

If you're considering doing business with this dealership, you have to ask yourself what your dignity is worth. Salesman Derek Nguyen and the sales manager fails to possess the ability to acknowledge you with eye contact and let you finish your sentences. They are condescending and frequently speak with a dismissive tone. I was given a very specific number prior to arriving at the dealership and upon my arrival, they introduced to me a whole $2,000-$3,000 worth of fees that was never disclosed in our previous conversations. Derek then proceeded to tell me to not even OPEN MY MOUTH if I'm considering negotiating the price. He also added that he can sell the car in a snap to the next person if we're not interested. If I didn't need to purchase a vehicle that day, I would have put this disrespectful con artist in his place. Derek Nguyen is a dishonest salesman and pathetic excuse for a human being. He has no other useful talent than lying and deceiving people. A sleezy salesperson is the only job he is qualified to be. If you do Not want any hidden fees or surprises, do NOT do business with this dealership or if you must, do not give a second of your time to Derek Nguyen.

rebecca g.

Grand Terrace, CA

07/13/2022

Catégorie : Service