Hyundai Inland Empire is your one stop dealership for all of your service and repair needs.Hyundai Inland Empire is your one stop dealership for all of your service and repair needs.
Over a span of 6 months, I tried to get my vehicle serviced 3 times twice. They said they didn't have the appointment scheduled and the third time I dropped it off and ask them how long it would take for it to be completed they said 3 hours so I Went to my doctor's appointment since i'm a disabled veteran and then returned 4 hours and came back to pick it up and they had not even started yet and once I sat there and said you haven't started yet. Are you just now putting it in the Bay, right? Saul says yes, so I said Give me my vehicle I'm gone. Poor service, they don't think about anything but getting as many people in as possible. And if you go there to sit and wait, they take care of you first. I'll never, ever take my vehicle to that dealership again. But one thing's for sure, I'm trading in my Genesis. And I'm getting a Chevy Suburban at least it's American and I can find a dealership almost every where.
JO
Juan O.
Colton, CA
11/28/2022
0
Catégorie : Service
Sleazy and misleading sales tactics
This dealership does NOT stand by Hyundai’s core value which is “At Hyundai, our goal is to be the best we can be as an automobile company, a global corporate citizen, and simply as human beings. We are a group of people who strive to care more, and what grounds us all, collectively and individually are these core values.” Instead resorting to misleading and sleazy tactics to make a sell. On 11/26/22 my wife went to Hyundai Inland empire and purchased a 2023 Kona all electric. She was so excited to surprise me but that quickly disappeared when she got home and was trying to show me all the features she was led to believe the car came with, only to find out it didn’t have them. Jessica sold her this car and I believe she new exactly what she was doing when choosing what to fully explain and want to hold back on when it came to the features in question. My wife asked it had front sensors and Jessica would confirm saying yes it does but would then say that it had frontal collision warning and in the same manner when my wife asked if it had rear sensors she once again confirmed and said yes it does it has rear cross traffic alerts. My wife asked if it had adaptive cruise control and she said yes it does and even when as far as to show my wife where on the steering the button was to set the car lengths, even though that button was the pause and resume cruise control button. Jessica intentionally took advantage of my wife’s lack of knowledge and experience with Hyundai’s safety features by confirming it had what my wife asked but would intentionally only explain what the sensors did and not explain what they didn’t do. Later saying that she never said it had parking sensor but that’s not what my wife asked she asked if it had sensors and they would confirm it did but not fully explain all of its limitations. I did go in person and spoke with the Sales manager who said that there was nothing he could do but to be honest it was more like nothing he wanted to do to help us out. He kept telling me that no one pressured her into signing and even if that is true it does not absolve them from how they chose to steer and direct my wife’s questions to their advantage. He told me that we should also reference the window sticker that listed all the features and I said ok, show me one of your cars that states it has adaptive cruise control. We walked around and none of their cars even said they had cruise control and even the cars that did have the adaptive cruise installed none of their paper stated anything about it. I told him this is what I mean, my wife could only go off of the word of your sales associate Jessica. This is not acceptable and could easily happen to anyone’s family member who goes in fully confident and trusting of a car salesman. I don’t think this is how Hyundai wants to be represented and unfortunately this is my first and most likely last experience I will ever have with Hyundai.
MT
Michael T.
Los Angeles, CA
10/21/2022
0
Catégorie : Service
Derek Nguyen is a liar
If you're considering doing business with this dealership, you have to ask yourself what your dignity is worth. Salesman Derek Nguyen and the sales manager fails to possess the ability to acknowledge you with eye contact and let you finish your sentences. They are condescending and frequently speak with a dismissive tone. I was given a very specific number prior to arriving at the dealership and upon my arrival, they introduced to me a whole $2,000-$3,000 worth of fees that was never disclosed in our previous conversations. Derek then proceeded to tell me to not even OPEN MY MOUTH if I'm considering negotiating the price. He also added that he can sell the car in a snap to the next person if we're not interested. If I didn't need to purchase a vehicle that day, I would have put this disrespectful con artist in his place. Derek Nguyen is a dishonest salesman and pathetic excuse for a human being. He has no other useful talent than lying and deceiving people. A sleezy salesperson is the only job he is qualified to be. If you do Not want any hidden fees or surprises, do NOT do business with this dealership or if you must, do not give a second of your time to Derek Nguyen.
RG
rebecca g.
Grand Terrace, CA
07/13/2022
0
Catégorie : Service
Extremely inept and rude service dept
My new 2022 Kona electric vehicle had to be towed from my garage because it wouldn't start. Was told by Nick in service that it would take 3 weeks to 6 months to fix the problem. ( Defective battery) when I asked for a loaner vehicle he told me to go to enterprise and rent it myself then they would reimburse me later when the car was fixed??.
I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...
RG
rebecca g.
Grand Terrace, CA
07/13/2022
0
Catégorie : Service
Extremely inept and rude service dept
My new 2022 Kona electric vehicle had to be towed from my garage because it wouldn't start. Was told by Nick in service that it would take 3 weeks to 6 months to fix the problem. ( Defective battery) when I asked for a loaner vehicle he told me to go to enterprise and rent it myself then they would reimburse me later when the car was fixed??.
I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...
RG
rebecca g.
Grand Terrace, CA
07/13/2022
0
Catégorie : Service
Extremely inept and rude service dept
My new 2022 Kona electric vehicle had to be towed from my garage because it wouldn't start. Was told by Nick in service that it would take 3 weeks to 6 months to fix the problem. ( Defective battery) when I asked for a loaner vehicle he told me to go to enterprise and rent it myself then they would reimburse me later when the car was fixed??.
I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...
RG
rebecca g.
Grand Terrace, CA
07/13/2022
0
Catégorie : Service
Extremely inept and rude service dept
My new 2022 Kona electric vehicle had to be towed from my garage because it wouldn't start. Was told by Nick in service that it would take 3 weeks to 6 months to fix the problem. ( Defective battery) when I asked for a loaner vehicle he told me to go to enterprise and rent it myself then they would reimburse me later when the car was fixed??.
I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...
RG
rebecca g.
Grand Terrace, CA
07/13/2022
5
Catégorie : Service
Extremely inept and rude service dept
My new 2022 Kona electric vehicle had to be towed from my garage because it wouldn't start. Was told by Nick in service that it would take 3 weeks to 6 months to fix the problem. ( Defective battery) when I asked for a loaner vehicle he told me to go to enterprise and rent it myself then they would reimburse me later when the car was fixed??.
I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...
DD
Denise D.
Colton, CA
04/28/2022
0
Catégorie : Service
Recall
I'm very disappointed with Hyundai Loma Linda. I brought my car in for a recall on a Wednesday and was told it would only be one day. Then they told me that my car had an absurd oil leak, that they had never seen anything like that but my car never dripped oil on the floor and never had a low oil level. How can this be?
I was never offered a spare or rental car to continue going to work. Anyway, my car was only ready after 5 days of me insisting a lot. I had to cancel work day. When I got the car there was an alarm on but there was no one else for me to complain and after less than 15 days the car engine blew up. Could it be coincidence? Yes it can, but the same thing happened to an acquaintance. Exactly the same thing and the car's oil had been changed in the Hyundai Loma Linda. I had to change my car's alternator twice because of the recall issue. I just took the car because of the recall and because I had to change the alternator twice. So, this is my nightmare experience with Hyundai. I hate it!
JC
John C.
Beaumont, CA
2021 Hyundai Sonata Hev
03/31/2022
Type de service : Repair
Vérifié Client
8
Catégorie : Service
Okay
The first service of my Sonata Hybrid went without a hitch I was completely satisfied with my experience
From the time I walked in everyone was very friendly I waited for my car Once they told me my vehicle was ready
They washed my car I was very satisfied with the service I received
MF
Maria F.
Upland, CA
03/19/2022
10
Catégorie : Service
Great service in buying a car
We bought a pre-owned vehicle (2018 Toyota Rav4). Prior to arriving to IE Hyundai see and test drive the vehicle, we did our homework via phone. We spoke to Reza Latafian (sales manager) in length. We were able to work out a price. Reza bent backwards for us to where we felt comfortable to go see the car and take it for a test drive. We loved the car. Because of Reza, we were able to buy this beautiful car and drove it away the same night. Reza was amazing, he was friendly, knowledgeable and professional. If we owned a dealership, we would certainly hire Reza!
We really recommend buying a car at this dealership.
We also thank Michael and Bailey for helping out.
Maria F.
I have always received great service at this dealership. I used drop off instead of waiting for the first time and I got a message as soon as my Santa Fe was finished. I have recommended this location to a couple of friends already.
Always a delight working with the service team. Quality of work A+ and service team A+.
Client vérifié
Rialto, CA
2022 Hyundai Ioniq Hev
03/08/2022
Type de service : Repair
Vérifié Client
10
Catégorie : Service
Great facilities
I checked in on my app and bam! Easy set up. Dropped off my car at the station they gave me an idea on how much time it would be that day. (Busy that day) sent a text to let me know they were done. And boom! On my way home!
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