Brandon Stephens, Sales Mgr, provided "Outstanding" Customer Service! Recently, Brandon purchased my
vehicle for his firm within 4-hours (without a new vehicle purchase) at an agreed upon price. My sale and his purchase transaction was completed timely and exactly as noted on our sale/buyers contract terms. Brandon's vast sales, personnel skills/managerial expertise are self-evident...as he is a straight forward and very honest individual..."his word is his bond!" I will continue business with him...anyone seeking to sale or purchase a vehicle...I HIGHLY RECOMMEND YOU -- Go Talk with Brandon!
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I recently purchased a brand-new vehicle from Humble Hyundai, and I was invited to share my experienc
e. I’m genuinely pleased to do so.
My goal was to trade in my 2008 Hyundai Veracruz—also purchased new from Humble Hyundai sixteen years ago. That vehicle has been the most dependable car I’ve ever owned, and I returned to Humble Hyundai because of the exceptional care their service department has consistently provided over the years.
From beginning to end, this was without a doubt the best car-buying experience I have had in my 50 years of driving.
After submitting my information online, Kayla, my sales representative contacted me almost immediately. She remained in steady communication with me for several weeks, helping schedule an appointment and preparing everything in advance of my visit. Her professionalism was evident from the start.
When I arrived, Kayla asked which model and trim level I was considering, followed by a discussion about color and features. Within minutes Kayla handed me a set of keys and invited me to take a test drive. The vehicle was a pleasure to drive—comfortable, responsive, and equipped with excellent safety features that impressed me right away.
When I returned, we sat down to go over a few questions about financing and the safety systems. Kayla was knowledgeable, confident, and well-prepared, answering every question clearly.
I then asked for an out-the-door price. She immediately entered the information into the computer, and within five minutes she returned with a printed offer. No disappearing for long periods, no mysterious “manager approvals,” no pressure tactics. Just straightforward, transparent professionalism. I reviewed the offer, and within thirty seconds I knew I was ready to move forward.
What stood out most was how seamless and stress-free the entire process was. There was no back-and-forth, no sales games, no managers hovering or stepping in. Kayla handled the entire transaction herself, and she did so with courtesy, confidence, and genuine respect for my time.
Even after the sale, Kayla continued to stay in touch—answering my follow-up questions by text and email almost immediately. That level of customer care is rare these days, and it made the entire experience truly refreshing.
Thank you, Humble Hyundai and Kayla for another exceptional experience. I look forward to many years with my new vehicle—and I’m grateful for a dealership that continues to earn my trust.
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Joe Yun, was our salesperson, very professional and knowledgeable about the car business. We felt very comfortable working with him on our lease car.
Joe Yun, was our salesman he is very professional and knowledgeable about the car business. We felt v
ery comfortable working with him with our leases this is the third time going back to Joe we will definitely go back for the next lease. Karen and Kathy Murphy
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It took 1 month to get my car in for my oil change service but they are always very pleasant and quic
k with getting the car service completed.
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Mark Muliarchyk was the service person to help me get set up for the recall work. He also called a L
yft driver to take me home. When I returned to get my car, he asked me if there was anything else my car needed. I told him I love the car, but the heater sucks! Right then we made another appointment to get the heater diagnosed. At that point I knew Mark was really LISTENING to me. I had been told twice before the heater was fine. (Blowing cold air non stop is NOT fine) Thanks to the great mechanic, they diagnosed a faulty fuse. My car was fixed. I now don't get "frozen bones" just driving a short distance. The heater warms up before I am at the end of my short road. THANKS MARK and THANKS to the great mechanic! THANKS for listening to me.
Give these guys a raise in pay! Sincerely, Marie West-Johnson
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I came in to have my oil change in my tires rotated
My experience with Hyundai has been great. I am so happy that I bought my car from them. I love bring
ing it in. I’m in an out reasonable couple hours. Of course Dominique was my service advisor. He’s always a very nice guy very knowledgeable. I always give you great advice, always willing to go the extra mile to check your account. Very nice guy.
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