Vehicle undrivable after 1000 miles
I loved this car, I have always loved Hyundai! This is our third Hyundai and its been a horrible experience. As soon as I saw this car on the showroom floor I wanted it, and literally drove it new off the showroom floor. Not even 1000 miles into it the car would shake, stall, or fail to accelerate when turning right. At times, I would have to stop, turn the car off completely, and restart it WHILE IN TRAFFIC in order to get the car to start driving again. I communicated with the dealer, took videos and described the issue. I was told they could not see the vehicle for about a month to determine the issue. When I was finally able to get it in for repairs, they refused to drive the vehicle on the highway to diagnose the problem stating the vehicle was unsafe to drive, AFTER telling me its safe enough to continue driving with my kids for a month while I waited to get repairs. It has been in the dealer for about a month now and the parts to repair the issue are not even in yet! Currently, I am making monthly payments on a car I cannot drive, Hyundai cannot seem to properly diagnose or fix, and I am stuck driving a rental car that is not anywhere near what my Hyundai is. Additionally, I am very concerned that these mechanical issues are going to continue and have a negative effect on the value of my car…my NEW car! I am also very concerned about the support from Hyundai throughout this matter as I get no updates from the dealer unless I call two or three times. This has been very frustrating as it is nothing like our experience with our two previous Hyundai cars.
Vérifié Propriétaire
