Build quality and customer service lacking
Buying a brand-new vehicle comes with the expectation of actual support, but my experience with this dealership's service department has been completely unacceptable. The vehicle was brought in to fix non-functional horns, which required removing the front bumper. When I picked the car up, the bumper was noticeably misaligned and no longer flush with the running light—meaning the shop created a new issue while fixing a warranty defect and then suggested sending it to a body shop to fix their own mistake. Additionally, scheduling basic service was dumped onto me, forcing me to call Parts to track down incoming components and call Service back to coordinate the appointment instead of handling it internally. To top it off, getting any serious review regarding severe, premature paint chipping across the hood and emblem trim—where paint is flaking down to the bare primer—resulted in a total runaround between the dealer and corporate with zero willingness to offer a reasonable solution. Between the complete lack of quality control, poor internal communication, and unwillingness to work with customers, I will not be returning to this dealership or buying another Hyundai.