Smithwest Service Center's Avis

4,7

(511 Avis)

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Avis récents

RAY M.

03/31/2025

Vérifié Client

Oil Change

I’ve been taking my car to Smithwest for years and I can always count on their workmanship and excellent customer service.

DEBORAH C.

03/30/2025

Vérifié Client

Honest

Angelo and Cassandra and all the staff are very honest and knowledgeable. I never have a problem making an appointment. Their work is excellent.

JUDITH S.

03/29/2025

Vérifié Client

Timely skilled work on replacing my tire

Continued to excellent service

STEVE B.

03/29/2025

Vérifié Client

Great reliable car repair shop

I have been here many times. Angelo the owner and his staff are able to diagnose the problem quickly and the fix is quick and done right the first time. The waiting room is clean and comfortable. Go here with confidence.

KATHLEEN G.

03/29/2025

Vérifié Client

Best garage in the area

I recently moved out of the area and plan on making the drive 30 minutes each way to come back. Trust means everything

STEPHANIE E.

Land Rover Defender 110

03/05/2025

Vérifié Client

THE BEST

Angelo and his crew are top-notch, trustworthy, reliable and efficient. We rely on him and his team to perform routine maintenance on our vehicles and to diagnose and fix problems when needed. The front staff is always polite and accommodating as well. I don't know what we'd do with Smithwest Service Center!

MARY G.

Toyota Prius

02/21/2025

Vérifié Client

Extraordinary service

Came very quickly to flat bed my Prius. Made sure that they acquired the correct tire and installed same day! In all, great service

BILL K.

02/04/2025

Vérifié Client

Smithwest review

I I’m very happy with Smithwest service center. They are experienced professionals that always do excellent work. They are kind and helpful! I would highly recommend Smithwest service center center!

Angelo S. de Smithwest Service Center a répondu le 02/04/2025 10:28 AM

Mr. Keese, we truly appreciate your kind words and your continued support! Thank you for your trust and invaluable loyalty to Smithwest. We’re grateful for your business!

THOMAS M.

INFINITI G37

01/31/2025

Vérifié Client

Rude Workers

I had several issues with a staff member of SmithWest, that I will list below.
- Didn’t state a price for the cost to repair the car
- Did not inspect the car
- Claimed it was totaled without proper inspection
- Charged us more than was necessary for overnight holding, claiming the large charge was from the town. We later contacted the town and they informed us that they issue no such charge to SmithWest
- The staff member was very rude to us, and was not helpful in the slightest.
- a AAA service member recommended SmithWest to us, after we had already been to SmithWest in the past with 0 issue, even though SmithWest was not a cosmetics/auotbody shop, which the AAA service member claimed it was.

After all these issues, we had the car towed to another location, which was provided by AAA without charge, and the person who now has the car says it is possible for the car to be in drivable condition again, contrary to the comments of the worker with SmithWest.

The large charge has since been disputed by myself and our credit card company, and all is as it should be.

SmithWest did not help us at all.

Angelo S. de Smithwest Service Center a répondu le 02/04/2025 06:55 AM

Dear Customer,

We appreciate your feedback; however, we would like to clarify the details of your experience.

Your son/stepson’s vehicle arrived at our shop with significant front-end damage. As explained by the owner, the term “totaled” referred to the repair costs exceeding the vehicle’s actual value. Prior to the vehicle being brought in, your partner was informed over the phone that we are not a body shop.

We did send photographs of the vehicle to one of the reputable body shops while it was on our property that we do work with and they did in-fact agree that the vehicle would be a total loss as it was a 2009 Infiniti G37 with over 100k miles on it and the vehicle is only worth $3,000.00 in average condition.

Additionally, we were instructed to contact the vehicle’s owner, whom we later learned was an 18-year-old. After speaking with him regarding his budget, he advised us that he would call back. None of his four parents returned our call to discuss the necessary repairs.

Rather than engaging in a conversation about the repairs, you opted to remove the vehicle from our shop. Furthermore, you attempted to offer a quid pro quo arrangement to one of our staff members in exchange for a refund. Despite this, we refunded half of the charges as a courtesy. It is also important to note that you were not charged for the extensive diagnostic time our mechanic spent assessing the vehicle.

We strive to maintain professionalism and clear communication with all our customers. We encourage constructive and respectful dialogue to ensure the best service experience for everyone involved.

Best regards,
Smithwest Service Center

JEROME J.

01/22/2025

Vérifié Client

Good experience

Angel the AAA driver was professional and provided recommendation of garage. Smithtown West garage provided detail feedback and was able to fix issue.

Angelo S. de Smithwest Service Center a répondu le 02/05/2025 09:26 AM

Jerome, thank you so much for your stellar review of both our tow truck driver and our garage ! We appreciate your business !

GREG C.

01/22/2025

Vérifié Client

Professional job

Always want to get to the issues of problems with the car.

Angelo S. de Smithwest Service Center a répondu le 02/04/2025 07:25 AM

Greg, we appreciate the 5 star review and the relationship we have built with you and your family, we look forward to continuing to provide professional service to your vehicles.

BILL H.

01/14/2025

Vérifié Client

Smithwest review

I have been very happy with Smithwest service center. They are knowledgeable, friendly and they have done an excellent job of taking care of my cars over the years. I would highly recommend Smithwest service center!

Angelo S. de Smithwest Service Center a répondu le 02/05/2025 02:18 PM

Mr. Hofner, we appreciate your wonderful review as well as your business !

COURTNEY H.

01/14/2025

Vérifié Client

Car care

Great service. Easy fast and pleasant people

Angelo S. de Smithwest Service Center a répondu le 01/17/2025 04:01 AM

Courtney, We are grateful for your encouraging words. We are happy to assist you with any of your vehicle's needs in the future.

JOHN M.

01/12/2025

Vérifié Client

Great Tech repairs done in a timely manner and correctly. Highly recommend this service center.

Service could not be better. I have used this service center for numerous years and neve disappointed. Highly recommend this service center.

Angelo S. de Smithwest Service Center a répondu le 01/17/2025 04:00 AM

John, We are grateful for your encouraging words. We are happy to assist you with any of your vehicle's needs in the future.

DAVID R.

Hyundai Tucson

01/03/2025

Vérifié Client

Always Trustworthy

I have used Smithwest for over 25 years dating back to when they were on Maple Avenue. They have always provided excellent service and stand behind their work. They are courteous and help to explain what’s wrong with the vehicle and how to best repair the issue. I trust them with all of my vehicles and value their service.

Angelo S. de Smithwest Service Center a répondu le 01/17/2025 04:01 AM

Mr. Ryan, We are grateful for your encouraging words. We are happy to assist you with any of your vehicle's needs in the future.

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