At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with exceptional service and reliable, long-lasting solutions for all their automotive needs. ...more
Vérifié ClientHi Michael,
While we appreciate your review we do find it surprising.
Our team provided a thorough diagnostic, explained all findings in detail, and respected your decision to not move forward with the additional repairs due to your financial situation. At no point did you have any interactions with our mechanics, as they very rarely speak with customers, nor do they speak with customers on the phone, all customer interactions are with the service manager, service advisor, or the owner himself. In your instance you dealt with our service advisor who spoke with you on the phone and in person.
During those conversations, she explained that after completing the replacement of both left and right front strut assemblies and rear shocks, she personally test drove the vehicle and confirmed significant road noise coming from your tires. You were advised that the tires were scalloped and needed replacement. We clearly noted that while they didn't pose an immediate risk, replacing them sooner rather than later would improve your ride quality.
You expressed your concerns about your finances and it was understood that you could not afford new tires at this time, you were not pressured to spend additional money, but you were advised that sooner rather than later you did need to purchase them. At no point were you rushed or dismissed, and certainly no one here operates as a "zombie". We took the time to explain all of the diagnostic findings, prioritized what was necessary, and assisted in processing the warranty coverage to minimize your out of pocket expense. We have both audio and video coverage of these interactions.
As a mechanic yourself, we expected you'd recognize the honesty and transparency in the process.
Vérifié ClientWe appreciate your positive feedback regarding your experiences at Smithwest Service Center. It is gratifying to know that you found our diagnostic services to be accurate and our overall service to be of high quality. Your brother-in-law's recommendation is valued, and it is an honor to earn your trust as a repeat customer. Our team is dedicated to providing precise and reliable solutions for all vehicle concerns, and we look forward to assisting you with any future needs. Thank you for choosing us for your automotive services.
Vérifié ClientWe are grateful for your recommendation! It's great to know that we could assist you promptly when you needed it most. Our team strives to provide efficient service, and we’re pleased that your brakes were repaired quickly and effectively. Your encouraging words mean a lot to us. If you have any further needs, don't hesitate to reach out! 🚗🔧
Vérifié ClientWe appreciate you sharing your experience with us! It’s great to hear that you find our service trustworthy and that we’re able to accommodate your schedule. Our team strives to provide the best service possible, and feedback like yours motivates us to keep up the good work. 🚗✨
Vérifié ClientWe're pleased to hear you had a great experience with our service! 🚗✨ Quick and efficient service is what we aim for, and it's rewarding to know we met your expectations. We appreciate your support and look forward to assisting you in the future!
Vérifié ClientWe appreciate your feedback regarding your recent experience at Smithwest Service Center. It’s great to hear that we could address your tire issue efficiently, especially given the circumstances. We strive to provide prompt service and it's satisfying to know that we could exceed your expectations this time. 🚗🔧 Your trust means a lot to us, and we value your continued support.
Vérifié ClientWe appreciate you taking the time to share your experience! It's fantastic to hear that Mike was able to get you sorted out quickly and professionally. We strive to keep the shop sparkling clean so you can feel comfortable every time you walk in. And yes, Angelo definitely knows how to bring the “great” in customer service! We hope your vehicle is running as smoothly as your review reads.
Vérifié ClientWe appreciate your loyalty over the years! 😊 It's fantastic to hear that you find us trustworthy and friendly—those are two of our favorite compliments! We're all about making sure our customers feel at home while we keep their vehicles in tip-top shape. We're glad to have earned your recommendation, and we promise to keep the good vibes rolling! 🚗✨
Vérifié ClientWe appreciate you taking the time to share your experience! It sounds like your car could use a little TLC, and we're glad we could help transform it from "funky" to fantastic! 🎉 It's always a good feeling to ensure your vehicle is safe and sound on the road. We hope your new ride brings you many enjoyable adventures. If it ever needs another check-up or a little extra love, you know where to find us! 🚗💨
Vérifié ClientWe appreciate your positive remarks regarding your experience with our team. It is gratifying to hear that you found our staff polite and knowledgeable, as well as our facilities well-maintained. Our commitment to providing exceptional service remains our top priority. Thank you for choosing us for your automotive needs! 😊🚗
Vérifié ClientWe appreciate your invaluable feedback regarding your experience with Smithwest Service Center. It is gratifying to know that our commitment to kindness, respect, and honesty resonates with you. Maintaining the reliability of your truck is our priority, and we strive to ensure that all our customers feel confident in our services. Your endorsement as the best auto mechanic shop in New York is greatly appreciated. Thank you for entrusting us with your automotive needs. 🚗✨
Vérifié ClientWe appreciate your continued patronage and your kind acknowledgment of our service. It is gratifying to learn that our team, including Mike and Cass, provided assistance that exceeded your expectations during a challenging situation. Your recognition of their professionalism and dedication reinforces our commitment to delivering honest and efficient service. We look forward to continuing to assist you with your automotive needs in the future.
Vérifié ClientWe appreciate you taking the time to share your experience with us. It is reassuring to hear that our team was able to promptly diagnose and resolve the issue with your splash guard. Maintaining a high standard of professionalism and efficiency is a priority for us, and your feedback affirms our commitment to these values. We look forward to continuing to serve you in the future.
Vérifié ClientWe appreciate your feedback regarding the friendliness of our staff. Our team is dedicated to providing exceptional service, and it is rewarding to hear that their efforts made a positive impression. Your support is valued, and we look forward to serving you in the future.
We appreciate your positive feedback regarding the quality of our work. It is gratifying to know that all of your vehicles are performing well under our care. Your continued trust in our services is highly valued, and we remain committed to providing the best possible experience for all our customers.
