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SureCritic / Réparation automobile / Smithwest Service Center / Michael Walsh
MW

Michael Walsh

Manager
Smithwest Service Center
Évaluation globale
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(5 reviews)
60

Critiques de Michael Walsh

GC
GREG C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2025
client vérifiéVérifié Client
10
Very satisfactory
My car stalled, could not get it to start. Smithwest was able to give me a flatbed tow within minutes . Beautifully maintained tow truck. Professionally handled. Kept the car overnight. Properly diagnosed the issue which is not easy on a car from 1966.
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 05/03/2025 09:43 AM

We appreciate your feedback regarding your recent experience with us. It is gratifying to know that our team was able to provide prompt and professional service during your vehicle's towing and diagnostic process. We take pride in our attention to detail, particularly with classic cars, and are pleased that you found our tow truck and service satisfactory. If you require any further assistance or have additional questions, please do not hesitate to reach out to us. Your trust in our services is valued.

Employés avec lesquels vous avez travaillé
MW
Michael Walsh
Manager
JK
JUSTIN K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2025
client vérifiéVérifié Client
10
Great shop
Replaced the entire motor on my car and now is running like a new car!!! The woman who works at the front desk was so helpful throughout the entire process
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 05/03/2025 09:43 AM

We appreciate your feedback and are pleased to hear that your vehicle is functioning optimally after the motor replacement. Our team strives to provide exceptional service, and it is gratifying to know that our front desk staff was able to assist you effectively throughout the process. Your satisfaction is important to us, and we value your business.

Employés avec lesquels vous avez travaillé
MW
Michael Walsh
Manager
TD
TOM D.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/22/2025
client vérifiéVérifié Client
3
Wrong oil
When I made my appointment to bring in my vehicle for an oil change, I specifically asked if they had this one type of oil that my vehicle called for. I was told yes, but after the change was done, I saw that a different type of synthetic oil was put in my vehicle.
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 04/23/2025 05:08 AM

We regret to hear about your recent experience regarding the oil change performed on your vehicle. It is important to us that our customers receive the correct products for their needs, and we understand your concern given the specific requirements for your vehicle according to manufacture specs your vehicle take 5w/30 Synthetic oil. We take these matters seriously and we reviewed your invoice and the invoice clearly states you got synthetic oil 5w/30 dexos synthetic oil. Please return to shop if you do not understand invoice or need somemore clarity.  Your feedback is valuable in helping us improve our services. If you would like to discuss this matter further, please do not hesitate to reach out to us directly.

Employés avec lesquels vous avez travaillé
MW
Michael Walsh
Manager
GD
GARY D.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2025
client vérifiéVérifié Client
10
Great experience. Will use again.
Had the team install tires on new hellcat rims on my dodge charger. The install was done right without any damage to those very expensive rims. Nice job!
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 04/23/2025 05:09 AM

We appreciate your feedback regarding your recent tire installation. It is gratifying to know that our team handled your new Hellcat rims with the care and precision they deserve. Ensuring that installations are completed without damage is a priority for us. We thank you for choosing our service center for this important task.

Employés avec lesquels vous avez travaillé
MW
Michael Walsh
Manager
MN
MIKE N.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2025
client vérifiéVérifié Client
10
Excellent shop
This shop comes highly recommended both the work and staff are second to none.
I have used this for all my vehicles some of which required major work and have always paid a fair price with great service and they have never disappointed .
Best shop in town
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 04/23/2025 05:09 AM

We greatly appreciate your outstanding review and are pleased to hear that our services consistently meet your expectations. Your trust in us for the care of your vehicles, especially those requiring more intensive work, speaks volumes about our commitment to quality and fair pricing. We are dedicated to maintaining the high standards that have earned us your recommendation and look forward to continuing to serve you with the same level of excellence. Thank you for your valued support.

Employés avec lesquels vous avez travaillé
MW
Michael Walsh
Manager
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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