CM

Cassandra M

Service Advisor
Évaluation globale
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(6 reviews)
100

JT
JUDITH T.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2025
client vérifiéVérifié Client
10
Assessed, corrected and referred- in the blink of an eye 👍
They are trustworthy. Just purchased a used vehicle from CarMax but it was running funky. They checked it out and the car would have never passed inspection - contacted CarMax - negotiated and now my car runs amazing. I feel safe driving now. Thx Smithwest👍🥰
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 06/18/2025 06:40 AM

We appreciate you taking the time to share your experience! It sounds like your car could use a little TLC, and we're glad we could help transform it from "funky" to fantastic! 🎉 It's always a good feeling to ensure your vehicle is safe and sound on the road. We hope your new ride brings you many enjoyable adventures. If it ever needs another check-up or a little extra love, you know where to find us! 🚗💨

Employés avec lesquels vous avez travaillé

AW
ANDREW W.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2025
client vérifiéVérifié Client
10
Best Shop All Around
Smithwest is Kind Caring Respectful and Honest when it comes to your car and its repairs. I can rely on them on any needs for my truck to keep going. I have never seen a shop like this since I lived in Maryland. Best Auto Mechanic Shop in New York.
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 06/17/2025 12:27 PM

We appreciate your invaluable feedback regarding your experience with Smithwest Service Center. It is gratifying to know that our commitment to kindness, respect, and honesty resonates with you. Maintaining the reliability of your truck is our priority, and we strive to ensure that all our customers feel confident in our services. Your endorsement as the best auto mechanic shop in New York is greatly appreciated. Thank you for entrusting us with your automotive needs. 🚗✨


JS
JUDITH S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2025
client vérifiéVérifié Client
10
Best mechanics and customer service
I brought my car in for inspection and learned of several problems Brake pads rotors and 2 cracked tires. I also requested they clean and or replace a/c filter and change oil. As I had no ride home they arranged an Uber for me. My car was ready the next day and runs very well. I have been using Smithwest for about 3 years and I wouldn’t go anywhere else.
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 06/10/2025 10:28 AM

We appreciate your continued trust in Smithwest Service Center over the past three years. It is gratifying to learn that the inspection and service provided met your expectations and that your vehicle is now running well. Our team strives to facilitate a seamless experience, and we are pleased we could assist with your transportation needs while your vehicle was being serviced. Thank you for your review.

Employés avec lesquels vous avez travaillé

RI
gravatar
Raymond I.
Middle Island, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
10
Super courteous service
They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 05/22/2025 09:41 AM

We appreciate your feedback regarding your experience with our services. It is gratifying to hear that you found our diagnostic process clear and our staff courteous. We strive to maintain consistent communication with our clients, and it is rewarding to know that you felt informed throughout your repair process. Thank you for recognizing the importance of timely and correct repairs; it is a commitment we take seriously in our service to you.


RI
RAY I.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2025
client vérifiéVérifié Client
10
Super courteous service
They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 05/22/2025 09:41 AM

We appreciate your positive feedback regarding your experience with our diagnostic and repair services. It is our commitment to provide clear communication and timely updates to our clients, and we are pleased to know that you found our efforts satisfactory. Delivering quality repairs is of utmost importance to us, and we are glad that we met your expectations. Your support is invaluable to our team.


EM
ELIZABETH M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2025
client vérifiéVérifié Client
10
Excellent service!
Excellent service!
Angelo S., Owner/Operator de Smithwest Service Center a répondu le 05/14/2025 09:40 AM

We sincerely appreciate your positive feedback regarding our service. We strive to maintain a high standard, and it is gratifying to know that our efforts have met your expectations. Your support is invaluable to us.

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.