At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with exceptional service and reliable, long-lasting solutions for all their automotive needs. ...more
Vérifié ClientWe appreciate your recognition of our prompt and courteous service; it seems we really can jump to the occasion when needed! Your support makes our hard work worthwhile.
Vérifié ClientWe appreciate you taking the time to share your positive experience with Smithwest Service Center. It is gratifying to know that you find our team trustworthy, professional, and friendly. Your recommendation means a lot to us, and we are committed to maintaining the high standards that have earned your trust. Thank you for choosing us for your service needs.
Vérifié ClientWe appreciate your continued trust in Smithwest Service Center over the past six years. It is rewarding to know that you are satisfied with the repair work on your vehicle. We strive to maintain high standards in our service and your feedback encourages us to keep doing our best. Thank you for being a loyal customer.
Vérifié ClientThank you for your positive feedback. We are pleased to hear that you found our diagnostic process efficient and that we were able to provide a satisfactory resolution. It is our goal to ensure a seamless experience for our customers, and your comments affirm our commitment to that aim. If you have any further needs in the future, we are here to assist you.
Vérifié Client Mary Anne, thank you for your feedback. We're sorry to hear that you felt your experience did not meet expectations. During your visit, our team completed your New York State Inspection and replaced your serpentine belt that was cracked. We also noted that your oil change service was over due based on age and that both your engine air filter and cabin air filter had not been changed since January 2022 which are both dirty/clogged.
We understand that these recommendations may feel overwhelming, but they're critical for the health and safety of your vehicle. Our intention is to never to come across as unfriendly, but to provide honest guidance. Even when a vehicle isnt driven often, or doesnt meet the 3,000-5,000 mile mark, oil can break down and absorb moisture over time, which leads to harmful build up.
We truly value your business and appreciate the opportunity to serve you.
Vérifié ClientWe appreciate you taking the time to share your experience with us! It's great to hear that you found our professionalism up to par and that the updates on future maintenance were helpful. We believe in keeping our customers informed; after all, a well-maintained vehicle is a happy vehicle! If there's anything else we can assist you with, just let us know.
Vérifié ClientWe appreciate your positive feedback and are pleased to hear about your satisfaction with our team's honesty and dedication. Maintaining a clean and inviting environment is a priority for us, and it is rewarding to know you noticed. Thank you for recommending us; we value your support and look forward to serving you again in the future.
Vérifié ClientWe appreciate your feedback! It is our pleasure to provide detailed explanations along with our services, ensuring that you feel right at home and informed while your vehicle is in our care. 🚗 We're committed to maintaining this level of satisfaction and transparency. It's all about keeping those wheels turning smoothly! 😊
Vérifié ClientHi Michael,
While we appreciate your review we do find it surprising.
Our team provided a thorough diagnostic, explained all findings in detail, and respected your decision to not move forward with the additional repairs due to your financial situation. At no point did you have any interactions with our mechanics, as they very rarely speak with customers, nor do they speak with customers on the phone, all customer interactions are with the service manager, service advisor, or the owner himself. In your instance you dealt with our service advisor who spoke with you on the phone and in person.
During those conversations, she explained that after completing the replacement of both left and right front strut assemblies and rear shocks, she personally test drove the vehicle and confirmed significant road noise coming from your tires. You were advised that the tires were scalloped and needed replacement. We clearly noted that while they didn't pose an immediate risk, replacing them sooner rather than later would improve your ride quality.
You expressed your concerns about your finances and it was understood that you could not afford new tires at this time, you were not pressured to spend additional money, but you were advised that sooner rather than later you did need to purchase them. At no point were you rushed or dismissed, and certainly no one here operates as a "zombie". We took the time to explain all of the diagnostic findings, prioritized what was necessary, and assisted in processing the warranty coverage to minimize your out of pocket expense. We have both audio and video coverage of these interactions.
As a mechanic yourself, we expected you'd recognize the honesty and transparency in the process.
Vérifié ClientWe appreciate your positive feedback regarding your experiences at Smithwest Service Center. It is gratifying to know that you found our diagnostic services to be accurate and our overall service to be of high quality. Your brother-in-law's recommendation is valued, and it is an honor to earn your trust as a repeat customer. Our team is dedicated to providing precise and reliable solutions for all vehicle concerns, and we look forward to assisting you with any future needs. Thank you for choosing us for your automotive services.
Vérifié ClientWe are grateful for your recommendation! It's great to know that we could assist you promptly when you needed it most. Our team strives to provide efficient service, and we’re pleased that your brakes were repaired quickly and effectively. Your encouraging words mean a lot to us. If you have any further needs, don't hesitate to reach out! 🚗🔧
Vérifié ClientWe appreciate you sharing your experience with us! It’s great to hear that you find our service trustworthy and that we’re able to accommodate your schedule. Our team strives to provide the best service possible, and feedback like yours motivates us to keep up the good work. 🚗✨
Vérifié ClientWe're pleased to hear you had a great experience with our service! 🚗✨ Quick and efficient service is what we aim for, and it's rewarding to know we met your expectations. We appreciate your support and look forward to assisting you in the future!
Vérifié ClientWe appreciate your feedback regarding your recent experience at Smithwest Service Center. It’s great to hear that we could address your tire issue efficiently, especially given the circumstances. We strive to provide prompt service and it's satisfying to know that we could exceed your expectations this time. 🚗🔧 Your trust means a lot to us, and we value your continued support.
Vérifié ClientWe appreciate you taking the time to share your experience! It's fantastic to hear that Mike was able to get you sorted out quickly and professionally. We strive to keep the shop sparkling clean so you can feel comfortable every time you walk in. And yes, Angelo definitely knows how to bring the “great” in customer service! We hope your vehicle is running as smoothly as your review reads.
