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SureCritic / Entretien de la voiture / Carmine's Import Service / Stuart M
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Stuart M

Carmine's Import Service
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(122 reviews)
92

Critiques de Stuart M

JA
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JOY A.
Summerfield, NC
2014 MINI Cooper Clubman
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2023
client vérifiéVérifié Client
10
Always great service
The team at Carmine’s always is fantastic. They take great care of my car and have the digital tools to keep me informed and up to date. First class experience!
Stuart M. de Carmine's Import Service a répondu le 05/22/2023 05:47 AM

Thanks for the great review, we appreciate it!

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Stuart M
Client vérifié
Kernersville, NC
2022 Lexus IS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2023
client vérifiéVérifié Client
10
Great Suspension Service. Thank you.
I appreciate the quality work on the suspension and wheel alignment.
Stuart M. de Carmine's Import Service a répondu le 05/16/2023 01:35 PM

We're glad you appreciate our premium service. Thanks for the great review!

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Stuart M
DC
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DAVID C.
Winston Salem, NC
2016 BMW 4 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2023
client vérifiéVérifié Client
10
Excellent Service
Service was excellent and completed on time!
Stuart M. de Carmine's Import Service a répondu le 05/15/2023 09:48 AM

Thanks for the great review David!

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Stuart M
AR
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ANDREW R.
Winston Salem, NC
2000 Porsche Boxster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2023
client vérifiéVérifié Client
10
Repair on my Porsche
Work was done quickly but thoroughly and car runs better than ever! And Stewart arranged for pick up and drop off!
Stuart M. de Carmine's Import Service a répondu le 05/02/2023 08:58 AM

Thanks the the honest review Andrew, glad we were able to get your Porsche running like new.

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Stuart M
MP
MICHAEL P.
Interlaken, NY
2002 Chevrolet Silverado 2500HD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2023
client vérifiéVérifié Client
10
They repaired our truck fast and delivered it to us in our camp ground excellent service thank you
Thank you for fixing our truck even though it is not a import service was excellent!
Stuart M. de Carmine's Import Service a répondu le 04/25/2023 12:32 PM

Michael, we were thrilled to get your truck repaired properly and safely for your trip. Thanks for giving us a try!

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Stuart M
Client vérifié
Kernersville, NC
2018 Kia Stinger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2023
client vérifiéVérifié Client
10
Efficient
On time good communication from Stuart.
Stuart M. de Carmine's Import Service a répondu le 04/12/2023 11:46 AM

Thanks for the great review Mark, call or stop by anytime. 

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Stuart M
HH
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HADIYA H.
Kernersville, NC
2017 Nissan Sentra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/09/2023
client vérifiéVérifié Client
1
Voided my factory warranty
I brought my car in to have them replace the transmission because it's been acting up since I purchased it used 2 years ago. This would be the second time I brought it to them for the same reason, but last time they told me I could go to Nissan to have it fixed because it still was under the factory warranty. Nissan did not help me when I took it to them that time. This time with Carmine they charged me $600 to essentially void my factory warranty. They took my transmission apart to check if it needed to be replaced (charging me $600 to do so), before telling me it would be cheaper to just take it to the dealership and that I needed to have it towed to the dealership. Mind you this took over a week to be sorted out with little to no communication in between. I had to call them if I wanted any information and the information I received was confusing. I know they voided my warranty because the mechanic at the Nissan dealership told me so, claiming they probably wouldn't be able to approve a replacement transmission under the condition my car was under when it was brought in. Also stating that whoever worked on my car must not understood how the warranty worked and that they were probably just trying to get out of having to do the transmission work at all. WOULD NOT EVER RECOMMEND.
Stuart M. de Carmine's Import Service a répondu le 04/12/2023 11:21 AM

Hadiya, you requested your vehicle to be repaired under your third-party, aftermarket warranty. You were contacted within two business days with the findings on the vehicle, and you approved all troubleshooting that was needed to follow the test plan on your vehicles issue. Your third party warranty that you purchased did not cover the repair on your vehicle. We were happy to replace the transmission and let you know the work could be completed within two days. Thanks for taking the time to review us, have a great day.

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Stuart M
MN
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MIKE N.
Lexington, NC
2016 Tesla S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2023
client vérifiéVérifié Client
10
Suspension Fix
Diagnosis and fixed the next day. 2016 Tesla S - they handled it all very well and took care of all my issues after the Raleigh Tesla Service Center could not. I will use Carmines going forward for all my Tesla S needs. They know their cars and care about fixing it the right way.
Stuart M. de Carmine's Import Service a répondu le 03/27/2023 09:50 AM

Thanks for the great review Mike, we appreciate your loyalty.

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Stuart M
Client vérifié
Kernersville, NC
2018 Porsche 911
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2023
client vérifiéVérifié Client
10
Porsche GT3 Service and Battery
Great work. Clean car. Even had my Alcantara steering wheel and shifter knob covered up and protected. (:
Stuart M. de Carmine's Import Service a répondu le 03/27/2023 09:50 AM

We appreciate your business, call us anytime.

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Stuart M
LM
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LUDMILLA M.
Kernersville, NC
2013 Nissan Rogue
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2023
client vérifiéVérifié Client
10
Always reliable
Carmine and his staff have consistently and reliably provided the best service of any maintenance provider since I began my car ownership journey in 1968. The only comparable outstanding work I've experience was done by my brother and his son, which only happened during the FEW times when i was fortunate enough to live close enough to them to have them work on one of my vehicles when I needed service. I can count on Carmine and his staff help me keep my Nissan Rogue safe to drive into my senior years and avoid the worry of having to spend $ on an expensive replacement vehicle. milka / seeker
Stuart M. de Carmine's Import Service a répondu le 03/27/2023 09:45 AM

Always great to see you in the shop Ludmilla, thanks for your honest review.

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Stuart M
IH
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IAN H.
Cary, NC
2021 Tesla Y
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2023
client vérifiéVérifié Client
10
Great install and communication
Had them install an aftermarket suspension system on my Tesla Model Y. Communication was terrific as was the time it took to do the job (2 days). They also stayed late on a Friday as we live 1.5 hours away and got stuck in Friday afternoon traffic. Would totally recommend.
Stuart M. de Carmine's Import Service a répondu le 03/27/2023 09:45 AM

Glad we could help with the suspension on your Model Y Ian. Thanks for the great review!

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Stuart M
RC
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ROSANNE C.
Winston Salem, NC
2011 Mercedes-Benz E350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2023
client vérifiéVérifié Client
8
Great service!!!! Thanks!!!!
Carmine's has taken care of my car for years! I really trust them and you just can't beat their service. I usually work with Stuart - he does a great job! Thank you!!!
Stuart M. de Carmine's Import Service a répondu le 03/27/2023 09:42 AM

Thanks for the great review Rosanne, we appreciate your loyalty.

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Stuart M
Client vérifié
Kernersville, NC
2016 Land Rover LR4
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2023
client vérifiéVérifié Client
10
Top Notch Service
Exceptional service. Professional and reliable. Texted and emailed recommendations with photos and pricing for each item. We will be using them for all of our Land Rover service.
Stuart M. de Carmine's Import Service a répondu le 03/27/2023 09:40 AM

Thanks for the honest review Tracy, call or stop by anytime.

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Stuart M
JR
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Jamarl R.
Winston Salem, NC
2018 Tesla 3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2023
client vérifiéVérifié Client
10
Tesla Service
It’s so great to have a shop, that’s local, who can work on Tesla vehicles. I’m over 100k miles and with the current interests rates I plan to keep the car for another year or two, and it’s good to not have to travel to Raleigh or Charlotte for maintenance - yes Teslas needs to be maintained too! Will have my struts and shocks replaced at Carmines when they come back in stock.
Stuart M. de Carmine's Import Service a répondu le 02/15/2023 09:17 AM

Thanks again for the great review, we'll see you soon for the remainder of your Tesla service. 

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Stuart M
PD
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PAUL D.
Kernersville, NC
2017 BMW X5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2023
client vérifiéVérifié Client
10
Great Customer Service
Prompt service for oil change on my X5M. Pointed out upcoming needed brake and spark plug replacement. Delivered cleaned up car.
Stuart M. de Carmine's Import Service a répondu le 02/15/2023 09:11 AM

We always enjoy seeing you at the shop Paul, reach out regarding your BMW's anytime. 

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Stuart M
CS
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CHARLIE S.
Kernersville, NC
2013 Volvo XC70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2023
client vérifiéVérifié Client
10
XC70 check up and oil change
Professional. Fairly priced with the industry. Local. Liked the reporting system the have. Not sure who the technician was. They were all pretty nice about my situation.
Stuart M. de Carmine's Import Service a répondu le 01/17/2023 02:23 AM

Thanks for your review and trust in our staff Charlie.

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Stuart M
Client vérifié
Winston Salem, NC
2017 Land Rover Range Rover
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2023
client vérifiéVérifié Client
10
Carmine's is always great to work with
Stuart and Dillon are always great to work with. They always keep me updated and go above and beyond to make sure their customer service is top notch.
Stuart M. de Carmine's Import Service a répondu le 01/17/2023 04:51 AM

Thanks so much for the great review Hap, glad you appreciate our service and trusting us to keep your Range Rover running like new. 

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Stuart M
PS
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PAT S.
Kernersville, NC
2000 Mercedes-Benz C280
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2023
client vérifiéVérifié Client
10
Excellent professional courteous service
Fixed unusual problem. Car runs great
Stuart M. de Carmine's Import Service a répondu le 01/12/2023 08:54 AM

Thanks for reviewing us Pat, we appreciate your business

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Stuart M
CD
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CYNTHIA D.
Kernersville, NC
2017 Nissan Sentra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2023
client vérifiéVérifié Client
10
Quick, Friendly, and Reliable Service
Recently needed a whole new transmission. Stuart worked for a few days with my warranty company to get the needed repairs approved (which I’m sure was A LOT of work in itself). Stuart kept me updated and informed of the process daily. Once approved my repairs were completed within 24 hours!! Car washed and looks and drives like a brand new car!
Stuart M. de Carmine's Import Service a répondu le 01/11/2023 10:02 AM

Thank you Cynthia, we appreciate your great review!

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Stuart M
PS
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PAT S.
Kernersville, NC
2000 Mercedes-Benz C280
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2022
client vérifiéVérifié Client
9
Professional treatment from drop off to delivery of vehicle
I appreciate the effort to locate the problem and the care including correcting problem and preventative efforts as well as clean car inside and out when it was delivered to my home Thank you
Stuart M. de Carmine's Import Service a répondu le 01/12/2023 08:55 AM

We're glad you appreciate our top notch service Pat. Thanks again.

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Stuart M
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