avatar

Stuart M

Senior Service Consultant
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(157 reviews)
92

JC
gravatar
JOSEPH C.
Kernersville, NC
2019 BMW 430i xDrive Gran Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2025
client vérifiéVérifié Client
10
great work
The work was great but took longer than was told,
Carmine C. de Carmine's Import Service a répondu le 11/16/2025 09:38 AM

We appreciate you taking the time to share your experience with us. It's fantastic to hear that you were satisfied with the quality of the work! We understand that waiting longer than expected can be a bit frustrating, and we're working diligently to improve our timelines. Your feedback is invaluable as we aim to make the journey as enjoyable as the destination. We look forward to tackling your next project with even more efficiency.

Employés avec lesquels vous avez travaillé

PS
gravatar
PETE S.
Kernersville, NC
1984 Porsche 928
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2025
client vérifiéVérifié Client
10
Excellent Service on my car every time.
Excellent service and customer communications as Carmine's repaired an electrical problem on my vintage 1984 Porsche. It is running great!
Carmine C. de Carmine's Import Service a répondu le 11/06/2025 09:38 AM

We're glad to hear that your vintage 1984 Porsche is running smoothly again! It sounds like we were able to spark some joy (and electricity) back into your ride. Thank you for trusting us with your classic beauty; we always enjoy giving these timeless machines the care they deserve. If any other vintage quirks pop up, you know where to find us!

Employés avec lesquels vous avez travaillé

SM
gravatar
SONYA M.
Pinehurst, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2025
client vérifiéVérifié Client
10
Royal Treatment
Stuart and his team give customers the royalties treatment! I love taking my old Land Rover there for repairs.
Carmine C. de Carmine's Import Service a répondu le 11/05/2025 09:58 AM

We're delighted to hear that you feel like royalty when visiting us! It's great to know your old Land Rover is getting the care it deserves. Stuart and the team are always ready to roll up their sleeves and ensure everything runs smoothly. We appreciate your loyalty and look forward to keeping your classic ride in top shape!

Employés avec lesquels vous avez travaillé

Client vérifié
Kernersville, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2025
client vérifiéVérifié Client
10
Always good
My experience is always very good.
Carmine C. de Carmine's Import Service a répondu le 11/02/2025 09:37 AM

We appreciate you taking the time to share your experience. It's great to hear that your visits with us have been consistently enjoyable. We strive to keep the good vibes rolling, so if there’s anything specific you love about us, feel free to shout it from the rooftops—or just let us know in person next time!

Employés avec lesquels vous avez travaillé

ES
gravatar
ERIC S.
Winston Salem, NC
1986 Porsche 928
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2025
client vérifiéVérifié Client
10
Brake fluid flush and refill Porsche 928
Customer oriented attitude and service
All communication was professional and courteous
Work was done as expected and a detailed review was provided
Carmine C. de Carmine's Import Service a répondu le 10/25/2025 09:39 AM

We appreciate you taking the time to share your experience! It's great to hear that our customer-oriented approach and professional communication hit the mark. We believe that a detailed review is just as important as the work itself, so we're glad you found it valuable. If you ever need our services again, we’re here to help—whether it’s for your car or just to chat about the latest industry news. Thanks for choosing Carmine's!


RW
gravatar
RICK W.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2025
client vérifiéVérifié Client
10
Superior
Great communication. And service
Carmine C. de Carmine's Import Service a répondu le 10/13/2025 09:37 AM

We appreciate your feedback! It's always a pleasure when the lines of communication are wide open—like a friendly chat over coffee. We're glad to hear you enjoyed our service, and we'll keep working hard to ensure the conversation—and the quality—remains top-notch. Here's to smooth sailing with Carmine's Import Service!

Employés avec lesquels vous avez travaillé

SH
gravatar
STAN H.
High Point, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2025
client vérifiéVérifié Client
10
Porsche 911 Work
Crew worked hard to fix a tricky issue on my Porsche 911 GTS. They made sure everything was complete not only to their satisfaction, but mine. They went above and beyond and it’s probably better than new! I truly appreciate the Team at Carmines. Been with them for many years!
Carmine C. de Carmine's Import Service a répondu le 10/11/2025 09:39 AM

It's fantastic to hear that the crew tackled your Porsche 911 GTS like a team of superheroes! We're glad they went above and beyond to make sure everything sparkles, even better than new. Loyal customers like you make our efforts worthwhile, and we appreciate your continued trust in us over the years. Here’s to many more successful rides together—because a Porsche deserves nothing less than the best!

Employés avec lesquels vous avez travaillé

CT
gravatar
CHRIS T.
High Point, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/30/2025
client vérifiéVérifié Client
10
Excellent knowledgable staff
This is the second time I have used Carmine's and the work is done professionally, at a reasonable cost. What more can you ask for from your import car mechanic. I am always pleased because my car works, as promised, when I get it back.
Carmine C. de Carmine's Import Service a répondu le 10/03/2025 09:39 AM

We appreciate you taking the time to share your experience with us. It sounds like we’ve hit the nail on the head with our service, and we couldn’t ask for more. Knowing your car is working smoothly when it returns is music to our ears! Here’s to keeping those import engines purring like kittens. We’re here whenever you need us!

Employés avec lesquels vous avez travaillé

SH
gravatar
Steve H.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2025
client vérifiéVérifié Client
10
Mercedes Repair
Carmine’s handled the service and repairs on our Mercedes quickly and professionally. Communication was very good throughout the process.
Will recommend and use again
Carmine C. de Carmine's Import Service a répondu le 09/22/2025 09:37 AM

It's fantastic to hear that Carmine's took good care of your Mercedes and that the communication was top-notch! We like to think of ourselves as the "mechanics with a communication degree," so it’s great to know that our efforts paid off. We appreciate your recommendation and look forward to being your go-to team in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Greensboro, NC
2023 Tesla Y
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2025
client vérifiéVérifié Client
10
Everything was excellent
I was very impressed with the way they kept in touch digitally. Very easy to understand.

The work was first class. Very happy.
Carmine C. de Carmine's Import Service a répondu le 09/16/2025 09:37 AM

It's wonderful to hear that you found our communication clear and easy to follow! We aim to keep the digital chatter flowing, just like a well-tuned engine. And we're glad to know you were impressed with the quality of our work. It's always nice to leave a customer feeling delighted! If you have any more vehicles to import, you know where to find us.

Employés avec lesquels vous avez travaillé

DL
gravatar
DIANE L.
Kernersville, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2025
client vérifiéVérifié Client
8
Great service
Communicated frequently when issues were identified.
Car repairs well done.
Carmine C. de Carmine's Import Service a répondu le 09/16/2025 09:37 AM

We're glad to hear that communication hit the mark for you! Keeping those lines open is like having a trusty GPS on those unexpected detours. And when it comes to repairs, we strive to get it right the first time—after all, nobody wants a car that plays hide and seek with the road. Thanks for choosing us for your car repairs!

Employés avec lesquels vous avez travaillé

Client vérifié
Walkertown, NC
2019 Tesla X
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2025
client vérifiéVérifié Client
10
Great service
I brought my car in for a repair. They provided a comprehensive inspection on other repairs for us to consider. They were not pushy and easy to work with.
Carmine C. de Carmine's Import Service a répondu le 09/16/2025 09:37 AM

We're glad to hear that your experience with us was smooth sailing! It's important to us that our customers feel informed without the pressure to commit, so we're delighted you appreciated our approach. If you have any other questions or need further assistance in the future, know that we’re just a phone call away. Safe travels on the road ahead!

Employés avec lesquels vous avez travaillé

AW
gravatar
ANGEL W.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2025
client vérifiéVérifié Client
9
Great work
Your customer service and work you guys do is excellent...I have had two cars that Carmine's has done work on and I have never any issues...Keep up the great work
Carmine C. de Carmine's Import Service a répondu le 09/09/2025 09:35 AM

We're delighted to hear about your positive experience with our customer service and the quality of work on your vehicles. It's always a pleasure to know we've kept your cars running smoothly. We appreciate your support and commitment to Carmine's Import Service. Rest assured, we’ll keep the engines running and the smiles coming!

Employés avec lesquels vous avez travaillé

SC
gravatar
Steve C.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2025
client vérifiéVérifié Client
10
VW GTI repair
Excellent service and communication.
Carmine C. de Carmine's Import Service a répondu le 09/05/2025 09:38 AM

We're glad to hear that you experienced excellent service and communication! It's always our goal to keep things running smoothly, like a well-oiled engine. If you need anything else or have questions in the future, we're just a call or click away.

Employés avec lesquels vous avez travaillé

CG
gravatar
Craig G.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2025
10
Very great same day service
Very Professional help with making the correct decisions for repairs.
Carmine C. de Carmine's Import Service a répondu le 09/05/2025 09:38 AM

We appreciate your feedback! It sounds like our team was able to steer you in the right direction, and that’s always our goal. Making the right repair decisions can feel a bit like navigating a maze, so we’re glad we could help you find the exit. If you need assistance in the future, just give us a shout!

Employés avec lesquels vous avez travaillé

Client vérifié
Kernersville, NC
2019 Tesla S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2025
client vérifiéVérifié Client
10
Nice work. I love their new loyalty rewards program.
Glad the loyalty rewards program is back. There is great opportunity for savings and also great benefits that are included. Thanks guys!
Carmine C. de Carmine's Import Service a répondu le 09/05/2025 09:38 AM

We’re delighted to hear that you’re excited about the return of our loyalty rewards program! It’s always great to have a chance to save and reap some fun benefits along the way. Our team is committed to making sure you get the most out of your experience with us. Keep an eye out—there's always more to discover! Your feedback really keeps us motivated.

Employés avec lesquels vous avez travaillé

Client vérifié
Winston Salem, NC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/02/2025
client vérifiéVérifié Client
7
Good Overall
I feel the prices are a little steep on somethings.
Need more discounts for customers to be able to use.
Carmine C. de Carmine's Import Service a répondu le 09/05/2025 09:38 AM

We appreciate your feedback regarding our pricing. While we aim to provide quality service and products, we understand that everyone loves a good deal! We're always looking to balance quality with affordability, and your thoughts on discounts are noted. Keep an eye out for any promotions we might have in the future. In the meantime, if there's anything else you'd like us to consider or improve, we're all ears!

Employés avec lesquels vous avez travaillé

CG
gravatar
Craig G.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2025
client vérifiéVérifié Client
10
Very friendly atmosphere
Very Professional service
Carmine C. de Carmine's Import Service a répondu le 09/02/2025 09:35 AM

We're pleased to hear that you found our service to be very professional! We aim to keep things running smoothly—like a well-oiled machine. Your support encourages us to maintain our high standards and continue serving our customers with excellence. If there's anything else we can assist you with, just give us a shout!

Employés avec lesquels vous avez travaillé

CP
gravatar
Charlene P.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2025
client vérifiéVérifié Client
10
Diagnostic
I was very satisfied with my experience. I needed to have a diagnostic done on my car. The company offered to pick my car up and they gave me a call within an hour. I was given an itemized statement of what needed to be prepared. I was very satisfied with the professionalism and service I received.
Carmine C. de Carmine's Import Service a répondu le 08/26/2025 09:37 AM

It's fantastic to hear that you were satisfied with your experience! We're all about making diagnostics easier—who doesn’t love the idea of a pick-up service? It’s like ordering takeout, but with your car. We're glad our team could keep you informed with an itemized statement and maintain that level of professionalism you deserve. If your car could talk, we bet it would be raving about us too! We appreciate your business and your kind words.

Employés avec lesquels vous avez travaillé

MC
gravatar
Mike C.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2025
10
Very thorough!
My Volkswagen had a coolant leak I could't seem to figure out. Carmines got me in quickly, did a thorough pressure test and found the leak! They had me back on the road in two days! Even sent a detailed inspection about the rest of my car. With the first class customer service and attention to detail I will definitely be back!
Carmine C. de Carmine's Import Service a répondu le 08/23/2025 09:39 AM

We appreciate you sharing your experience with us! It sounds like your Volkswagen had quite the dramatic coolant escapade, but we’re glad we could bring it back to its cool and calm self. Two days is our magic turnaround time for fixing those sneaky leaks. Our team is always here to ensure your car is in tip-top shape, and it’s great to hear that the detailed inspection gave you peace of mind too. We look forward to your next visit for whatever adventures your car might have in store!

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.