Sean Tolton

06/25/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Service and they did the recall on short notice

Recalls were done so quickly on short notice

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 06/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Danny P.

2014 Hyundai Sonata

06/09/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Nice

Great

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 06/09/2016 10:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Kenneth P.

Washington, DC

2011 Hyundai Sonata

06/02/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

the service

The service is great. Sean in the service is very helpful.

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 06/03/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Venus W.

Washington, DC

2016 Hyundai Elantra

06/02/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

It always clean

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 06/02/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Amber B.

Upper Marlboro, MD

06/01/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good customer service

Good customer service. They check in with you to show you what needs to be done and what you would like to get don .

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 06/01/2016 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Georgie F.

05/31/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Attentive service person

Good

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/31/2016 03:35 PM

Thank you for your review. Sorry we did not get a 5 score from you! I would like to discuss with you how we could improve! We truly appreciate the opportunity to serve you.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Shirley W.

2013 Hyundai Sonata

05/30/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

I needed on the spot service; front headlight out on drivers side.

Came in and inform tech what I needed and he had it done within an half hour. Great service!!

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/31/2016 06:14 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Joanne F.

Forestville, MD

2016 Hyundai Santa Fe S

05/27/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Outstanding customer Sevice

The customer rep. was so informative and helpful

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/28/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Client vérifié

Laurel, MD

2013 Hyundai Elantra

05/25/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The service that was provide was great.

Great service

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/25/2016 03:33 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Caryl E.

Alexandria, VA

2014 Hyundai Sonata

05/24/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Why I returned to Pohanka

Although I didn't purchase from Pohanka, the service dept. is close to work. Last year, I had a great Serviceman-Shawn and he took great care of me. Unfortunately, the re was a problem with the phone being answered and handled appropriately. Couldn't get through or had to wait inordinate times for the phone to be answered. Less than professional folks on the phones at times. I changed to another body shop for my maintenance.
Again, due to the convenience of location, I thought I would try Pohanka once more for service. I am SO glad I did. Seems management of the phone lines had been corrected and Shawn was STILL there!! So happy now. Unless, something gets dropped over there, I will stay with Pohanka.
Thanks so much. Caryl Mussenden MD.

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Renita M.

Hyattsville, MD

05/18/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Exceptional Service

I came to have my car serviced before I got on the road to head out of town, and the service was quick and the customer service was excellent.

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/19/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Client vérifié

Washington, DC

05/17/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

freindly

friendly

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/18/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

Bonita B.

Temple Hills, MD

05/14/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Great

Pleasant customer service

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/16/2016 04:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Client vérifié

Suitland, MD

2015 Hyundai Sonata Hyb

05/12/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

The wait was long, but the customer service was great!

Great customer service from Sean Alston!

Recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 05/13/2016 06:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

Client vérifié

Gaithersburg, MD

2013 Hyundai Elantra

04/25/2016

Type de service : Maintenance

Vérifié Client

Catégorie : Service

License Plate

I normally go to Fitzgerald Hyundai but sense I was in the area I wanted to get an oil change done before a road trip. It took awhile before I was seen although I had an appointment. It was not as friendly as the dealership I am use to. Once my car was done, I saw that who ever worked on my car bent the plate in front in half and did not bother to fix it. I will not be returning.

Non recommandé

Stephen B., Service Manager de Pohanka Hyundai a répondu le 04/25/2016 10:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

I am sorry that your license plate got net. It must of been from out carwash. I will try to straighten it best as possible. Let me know when you can stop in.

Thank you

Steve Benack
Service Manager
301-423-1100

Employés avec lesquels vous avez travaillé

GEORGE W.

03/29/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Truly no appointment needed!

Knowledgeable, quick, and accurate.

Recommandé

Geoffrey P. de Pohanka Hyundai a répondu le 03/30/2016 03:51 AM

Dear Mr Widener,

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Sincerely
Scott Donaldson
Service Director
Pohanka Hyundai
301-423-1100

Employés avec lesquels vous avez travaillé

Hayward K.

03/23/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Recommandé

Andy P., Service Manager de Pohanka Hyundai a répondu le 03/25/2016 11:48 AM

Dear Mr Kennedy,

I appreciate your completing the survey and look forward to serving you again in the near future.

Andy Portillo
Service Manager
Pohanka Hyundai
301-909-7531

Employés avec lesquels vous avez travaillé

LARON H.

2013 Hyundai Sonata

02/05/2016

Type de service : Repair

Vérifié Client

Catégorie : Service

Sean Tolson

I'm not completely satisfied with the work.

Non recommandé

Andy P., Service Manager de Pohanka Hyundai a répondu le 02/05/2016 06:07 AM

Please allow us an opportunity to address your concerns. Your satisfaction is very important to us. Sean and our service team would be more than happy to help.

Andy Portillo
Service Manager
301-909-7531

Employés avec lesquels vous avez travaillé