ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

PH
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Paula H.
Prince Frederick, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
clean & and the employees are frendley
yes
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 12/06/2016 02:36 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

Client vérifié
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast, courteous, and efficient as always!
Mr. Tolton always makes sure my car is properly cared for and never attempts to sell me anything that's not needed
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 12/05/2016 08:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

TJ
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Tracy J.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service was great
Great
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 12/02/2016 04:42 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Continued Excellence
Good customer service and professionalism.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/30/2016 05:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/25/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Honda elantra
The worker are great at front desk
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/25/2016 06:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

DT
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Doris T.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Tire
Customer Service
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/20/2016 06:46 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

HN
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Helen N.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer
Your business is always clean and professional.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/18/2016 07:23 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/19/2016 08:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Experience, Friday, 11-11-2016
See previous comments.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/16/2016 06:21 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

CD
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Charles D.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Emergency Tire Replacement
Customer Service (Sean Tolton)
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/12/2016 05:09 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

BJ
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Beverly J.
District Heights, MD
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Capital Heights Pohanka Hyundai Rocks!
It was Saturday afternoon and the low tire indicator came on in my vehicle. I went to the Capital Heights dealership for assistance and had an awesome experience. The service advisor promptly assisted me and took my vehicle in for inspection. Turns out there was a nail in the tire. I was pleased to find out that the tire could be repaired versus having to purchase a new tire as that would have been an unplanned expense. I waited and was on my way in less than an hour. I have been pleased with my vehicle and interactions with this dealership. Would I recommend this dealership....YES and I have!
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/10/2016 04:58 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

DL
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Denise L.
Temple Hills, MD
2013 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!
The service was very convenient, and accommodating.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/09/2016 03:27 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

JC
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks
Great service, Sean Tolton assistance was awesome. I had a important meeting in Baltimore and on my way from Southern Maryland my car stated to sputter as I was nearing 495, I made it to Pohanka and Sean arranged for a ride to pick up a rental car and I was able to make the meeting on time. My car was fixed and I picked it up on my return home that afternoon.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/09/2016 04:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly people
Clean,
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 11/01/2016 08:41 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/31/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
The staff was friendly! Service was prompt. Would visit here again! Clean and comfortable waiting area!!!
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/31/2016 05:21 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

AS
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Andrea S.
Woodbridge, VA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/30/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Pohanka Hyundai service
Service was very good, check engine line came on and car was not getting fuel, took it to them on Friday afternoon, they gave me a loaner and my car was ready for pick up on Monday. I was very pleased with the service.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/30/2016 05:03 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

EP
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Ernest P.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Auto
Always available to assist; willing attitude to help and answer wuestions
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/30/2016 05:02 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

DH
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Denise H.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The mechanics are good in letting me know what repairs my vehicle need, the price and how long I can wait before taken action.
The place is convenient and near the metro station so I can leave my car knowing it is in good hands. I use to take my car to Ken Dixon in Waldorf for a vehicle purchase and repairs until the moved. The mechanics at Pohanka Hyundai have respect for their customers and seem to only want the best for them. I don't feel as if I am being taking advantage by telling me about repairs to my car that I don't need.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/27/2016 07:36 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

JL
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Jeffrey L.
Cheltenham, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the excellent service
Thanks for doing an excellent job.
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/22/2016 05:45 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me to discuss your visit and how we can improve to get a better score.

thank you



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

LG
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Lashawne G.
District Heights, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/20/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
NOT
I LET EVRYONE KNOW HOW BAD MY PURCHASE WAS AND ABOUT THE NO COOL OFF IN MD WHEN PURCHASING A 65K VEHICLE. DONT BUY IT FROM POHANKA!
Non recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/20/2016 08:24 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I am sorry you had a bad buying experience, This is areview on the service department, Did we do a bad job? If so please contact me so i can make sure things are better on your next visit.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé

JH
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Jerome H.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Loved my experience!
Hyundai has came a long way and I'm excited about being a part of their future!
Recommandé
Stephen B., Service Manager de Pohanka Hyundai a répondu le 10/19/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.