ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

LP
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Lorri P.
Upper Marlboro, MD
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
I am never disappointed when I come in for service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/28/2018 10:20 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GREAT SERVICE
They did a great job with communication and replacing the engine within the estimated time frame.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/28/2018 10:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JM
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Julieta M.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Is great to know that I can trust the service team!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/28/2018 10:17 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Xxx
Very friendly staff and attentive from the time I got there to the time I left.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/28/2018 10:17 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RW
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Reginald W.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service advisor Sean
Your serves advisor Sean, was the best his customer service attention to detail was excellent.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/28/2018 02:55 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BR
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Bernetta R.
Temple Hills, MD
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great example of Excellent Service
Service is great. Even though I usually ask fir Sean when I needed service, a couple of times he was off that day. No matter who helped me, they provided excellent service. Once, John helped me and he was just about to get off work! I don’t know the name of the guy whose desk is on Sean’s left, but he was excellent, too! I have NO COMPLAINTS! Even the young last who was the cashier was great too!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/28/2018 07:40 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GP
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Gail P.
Upper Marlboro, MD
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Satisfied
Sean at the front desk in the service dept. is the BEST! He always greet with a smile, and even holds the door for you when you leave.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/27/2018 03:17 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DS
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Donna S.
Fort Washington, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service needs improvement
Rotating my tires was suggested by service manager however the pressure in my tires was not checked or adjusted
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/27/2018 03:19 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CP
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Claro P.
Clinton, MD
2011 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very satisfied customer service
The technician "Sean" was very attentive to my needs and his actions shows positive attitude towards customer satisfaction.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/20/2018 03:05 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
5000 mile service
I had the pleasure of getting a 5000 mile service on my 2018 Hyundai Sonata. Sean connected with me via text to keep me up to speed on the timing of my service and when I could expect delivery. He also followed up after the service to see if I had any questions or concerns.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/18/2018 03:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good experience
Had previously been to Hyundai Alexandria, was tired of bad service and indifferent employees. This was much better, with text updates on service status and friendly staff. I would recommend it - I will likely be back, even though it is a much longer drive from my home.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/18/2018 03:20 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CH
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Cynita Lamia H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Advisor
I think it's a great place when I can come in and hand my keys over to Mr. S.Tolton and he takes care of the rest.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/18/2018 03:18 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RT
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Rayette T.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Sean is always a pleasure to work with
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/15/2018 12:15 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SH
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Sallie H.
Adelphi, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
convience and very pleasant
Work done in a timely manner.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/15/2018 12:14 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CF
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Clyde F.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
The staff there is very good at explaining what's going on with your vehicle, give you timely updates while your vehicle is being serviced.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2018 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DL
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Donna L.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
That crazy clock
My service person Shawn is always willing to take time to hear what you have to say about what's going on with your car.
Thanks Shawn for all you do.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2018 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MK
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Marion K.
Elkridge, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
MY SERVICE REP WAS POLITE, VERY KNOWLEDGEABLE OF THE SERVICE I NEED AND RECOMMENDED OTHER SERVICES THAT I NEED AT A LATER DATE.
I HAVE ALWAYS RECEIVED OUTSTANDING SERVICE AND WILL RETURN AGAIN FOR ANY OTHER SERVICE I NEED
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2018 03:17 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

OJ
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Ola J.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean and all the service techs
The service dept is superb. Fast and efficient
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2018 03:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KR
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Kevin R.
Hyattsville, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/12/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Convenient location.
Location is convenient, waiting area is great. Very clean location
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2018 03:16 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ME
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Musye E.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean
Sean was great as usual.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/10/2018 03:02 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.