SG

Samantha Giddens

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1172 reviews)
75

TT
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Tracy T.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The staff (Samantha). She is always very helpful.
The staff
Non recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/15/2018 05:43 AM

Thank you for your rating and review. Samantha does a great job with all of her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

CW
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Charles W.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Easy process
Quick, thorough and friendly service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/12/2018 06:38 AM

Thank you for your rating and review. We try to make sure every customer has a fast, friendly, easy and complete quality service every time - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

BD
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Brian D.
Jacksonville, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Samantha
There isn’t any way to express my gratitude effectively. Samantha always looks out for me. She makes time for me when she is overwhelmed with work. She is always pleasant. She cares for her customers satisfaction before, during and after our visits. She’s the best!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/12/2018 06:36 AM

Thank you for your rating, review and kind words. Samantha is a vital part of our team and is truly dedicated to helping customers and providing a quality service experience. She does genuinely care about every customer, their vehicle and their experience while at our facility. Thank you again for your kind words and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

AB
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Agatha B.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Good service
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/11/2018 12:36 PM

Thank you for your rating and review. We know our teams try to provide good service for every customer and it is great when customers recognize the effort. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

TE
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Theodore E.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Stellar Service Team
45 mins in and out. I barely had time to finish my coffee. Excellent job by all.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/11/2018 10:21 AM

Thank you for your rating and review. We're glad we could provide such a quality service experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

JR
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Jose R.
Lakeland, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Excellent
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/11/2018 06:10 AM

Thank you for your rating and review. We're glad we could provide excellent service during your recent visit to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

LK
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Loretta K.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They did everything i asked them to do.. and it was done correctly..
i was pleasantly surprised after they replaced my bad tire they cleaned my car and washed it also.. so nice to see something so well done. thank you.. and i like the fact that you let women serve us..
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/10/2018 01:35 PM

Thank you for your rating and review. We know our teams work hard to provide a quality service no matter the gender.... Thank you for coming to Lakeland Hyundai Service, if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

DP
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David P.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I'm happy
I'm always taken care of in a good and friendly manner.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/10/2018 01:33 PM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
The service is always excellent!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/10/2018 06:37 AM

Thank you for your rating, review and kind words. We appreciate your repeat busies and will continue to earn your business in the future.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

TH
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Terri H.
Mulberry, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great staff
I like that I'm usually able to get in quickly for my service appointments. They service it quickly as well. Very friendly staff.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/08/2018 01:01 PM

Thank you for your rating and review. We're glad you had a good expereince and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

RS
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Russ S.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Very good
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/08/2018 07:08 AM

Thank you for your rating and review. We're glad we could provide very good service and hope to continue to earn your business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

PS
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Peter S.
Lake Alfred, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
5 stars for the service department
The service department always does a good job.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/05/2018 05:52 AM

Thank you for your rating and review. Thank you for being a repeat customer and we hope to continue to earn your business with every visit. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very good service
We love the attention to customer care Hyundai's service department provides. They are always kind and make sure all of our needs are addressed in a timely manner, couldn't ask for better. Thanks Samantha and Chris!
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/05/2018 05:50 AM

Thank you for your rating and review. Our teams strive to provide a quality service every time and Chris and Samantha are dedicated to the happiness of every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Warranty work
Took care of this in a timely manner and my car was cleaned as well when we picked it up.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/02/2018 07:04 AM

Thank you for your rating and review. We're glad we could meet your expectations and provide a quality service.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

SS
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Sandra S.
Plant City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change.
Done very quickly. Pleasant place to wait. The car wash really means a lot to me.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/02/2018 06:07 AM

Thank you for your rating and review. Our teams try to meet the expectations of every customer and provide a quality service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Lakeland, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Timing
Took an hour and a half felt a little lengthy but not sure what is a minimum for a service...other than that it was good
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/02/2018 06:14 AM

Thank you for your rating and review. Without looking at the details of your recent service we do apologize for the time it took to complete your recent visit. Your service advisor should have kept you up to date as to the time it may take and the expectations of what was to be completed. Although some services do take longer than others, we do try to provide the highest quality with a quick turn-around. We apologize for not meeting your expectations and hope we can continue to earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

WC
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Wilma C.
Avon Park, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The level of service with details
Excellent
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/02/2018 06:06 AM

Thank you for your rating and review. We appreciate your business and thank you for noticing - we strive to provide quality in every aspect of our service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

Client vérifié
Polk City, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First time they make me wait this long and didn’t even fix the car completely
Staff is really nice, my salesman is always nice and so helpful. But this time I have to say that they were not that good, had to wait almost 3 hours just for oil change, because we needed two more things to be done but they gave us the car back and the only thing they did was the oil, nothing else.
Recommandé
Christopher S H., Service Manager de Lakeland Hyundai a répondu le 01/02/2018 10:41 AM

Hello,

  It was a pleasure speaking to you today and please call me directly if there is any others issues you have with the vehicle.I would be happy to help.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employés avec lesquels vous avez travaillé

JT
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Judith T.
Lakeland, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Windshield Streaking
We are still having a problem with the front windshield streaking after a few day after cleaning. Not sure of what type of window cleaner we should be using.
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/02/2018 06:00 AM

Thank you for your rating and review. We're sorry to hear you are still having issues. For most instances, a general purpose window cleaner can eliminate streaking on the inside of the windshield - however, sometimes just a clean cloth can remove residue that may have built up on the inside of your vehicle. If you continue to have problems, please reach out to a Hyundai Service Advisor who can further assist with your problem. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé

DW
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Douglas W.
Zephyrhills, FL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/29/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
People'
People are very friendy. And very clean place
Recommandé
Daniel G., Digital Media Director de Lakeland Hyundai a répondu le 01/02/2018 05:56 AM

Thank you for your rating and review. We want every customer to come to a clean, modern and pleasant facility with knowledgeable and friendly team members. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employés avec lesquels vous avez travaillé
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