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SureCritic / Concessionnaire Hyundai / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(410 reviews)
86

Critiques de STEPHEN EBERHARDT

Client vérifié
Tamaqua, PA
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Friendly
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/14/2019 05:36 AM

Thank you for the great survey!

If there is anything we can do to acheive a 5 star review, please let us know. 
We are grateful for you and your business.
Have a great day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and Efficient!
Excellent service.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/10/2019 07:21 AM

Thank you Jennifer for the 5 star survey and the nice comment!

It is always a pleasure to see you.
We are thankful for your business with us.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MD
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Michael D.
Reading, PA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great work at the best price in Berks co.
Like I always said in the past freedom is the best dealer in Berks co. And has the best service ce dept. with super low great prices.
Everyone is fast and efficient and no on pressures you.
Keep up the good work.
Also jack is one of you best sales people.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/09/2019 03:07 PM

Thank you Michael for the 5 star survey and the kind words!

You have been and will continue to be a value member of our Freedom Family of customers. 
We are grateful for you.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
GS
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Guy S.
Pine Grove, PA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A very impressive Dealership and owner !
Always satisfied with all aspects of this Dealership.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/09/2019 02:54 PM

Thank you Guy for the great survey!

We appreciate your time with us.
We look forward to your next visit with us.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
SD
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Susan D.
Auburn, PA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
TOP OF THE LINE SERVICE
We have had problems in the past with our service but ever since Steve is back in charge we get great service. Steve is a true professional and great at what he does.
The communication was fantastic and when we picked up our car it looked just like it came out of the showroom.
Welcome back Steve you are probably saving the dealership relationships with customers, you certainly have saved our feelings from the poor service received in the past.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/09/2019 02:49 PM

Wow Susan! Thank you very much for the 5 star survey and the amazing comments!

We are truly thankful for you and your business.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
BL
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Barbara L.
Hamburg, PA
2011 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service!
Friendly, clean and keeps you informed.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/07/2019 05:58 AM

Thank you Barbara for the great survey!

We are grateful for you and your business.

Have a great week!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MA
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Michele A.
Hamburg, PA
2013 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and well trained
Mr. Eberhardt took excellent care of my car and explained everything to me.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/04/2019 02:12 PM

Thank you Michelle for the 5 star survey and the kind words!

We value you and your business tremendously.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MG
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Mary G.
Frackville, PA
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Honest Service
No complaints here! The Service Department goes above and beyond . They listen to all concerns and questions. Very friendly and accommodating!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/03/2019 03:25 PM

Thank you Mary for the kind words and the 5 star survey!

Your opinion matters very much to us.
We look forward to your next vist.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JC
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John C.
Mount Joy, PA
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Freedom Hyundai provides excellent services. Unfortunately My wife and I moved out of the area, so we will need to find a new dealer.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/03/2019 12:21 PM

Thank you John for the 5 star survey!
Thank you as well for the nice comment.
We are sorry to hear that you are moving out of the area.
Please do not hesitate to contact us if you need anything.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
ML
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Martin L.
New Tripoli, PA
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very professional service team.
The service team did exactly what was scheduled, discussed additional services that were recommended along the way and kept me informed about the entire process.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/02/2019 01:12 PM

Thank you Martin for the 5 star survey and the nice words!

We are truly grateful for you and your business.
Looking forward to your next visit with us.

Have a great rest of your week!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Kempton, PA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Elantra Service Review
The service provided was done quickly and accurately. The waiting room and conveniences available while waiting made the experience as enjoyable as possible.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/01/2019 03:06 PM

Thank you for the 5 star survey!

We value you and your business with us tremendously.

Have an awesome week!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Pottsville, PA
2019 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service is on time . Workers are very helpful and courteous.
Have just one complaint. Could not get my complimentary car wash, because the worker was finished for the day. My appointment was at 2pm. But overall the service is good!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 10/01/2019 03:05 PM

Thank you for the survey!
Sorry about the wash.
We have a new crew here now, and are able to do washes anytime you would like.
Please stop in for a complimentary wash anytime!
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
CK
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Charles K.
Lansford, PA
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
My experience was very good. Your representatives were both friendly and healthful not only with the service but also with my questions.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/27/2019 04:02 AM

Thank you Charles for the 5 star survey and the kind words.

It is our pleasure to serve.
We are thankful for you and your business.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Schuylkill Haven, PA
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Good service overall. I had some struggles with making the initial appointment for my recall but just tried a different number and it worked just fine.

I would recommend this service dept. to others. My husband works for a garage and that's the only reason I won't come back for an oil change or whatnot.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/25/2019 02:38 PM

Thank you Tasha for the 5 star survey!

These surveys are extremely important to us.
Please let us know if there is anything we can do for you and your vehicles.
Have a great rest of the week!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
PM
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Patricia M.
Tamaqua, PA
2008 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Good service
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/25/2019 06:28 AM

Thank you Patricia for the great survey!

We really appreciate & value you and your business.

Have a great rest of the week!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
WW
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William W.
Pottsville, PA
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Very happy with the service
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/25/2019 06:06 AM

Thank you William for the great survey!

We are grateful for you and your business.

Get outside and enjoy the sunshine if you can!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JR
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James R.
Orwigsburg, PA
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!!
Even though we did not purchase our car at this dealership they provided great service to us when we needed a problem fixed. We will highly consider coming back to this dealership when we need to purchase a new vehicle!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/23/2019 03:46 AM

Thank you James for the 5 star survey and the nice words!

We are truly grateful for you and your business.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JM
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Joseph M.
New Philadelphia, PA
2008 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Very satisfied with service and prices
Recommandé
Corey S. de Kelly Hyundai a répondu le 09/21/2019 06:07 AM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! If there is ever anything we can do to help in the future, please do not hesitate to let us know!

Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MY
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Michele Y.
Kutztown, PA
2009 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy with service
All went well
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/19/2019 11:38 AM

Thank you Michele for the 5 star survey!

We are truly grateful for you and your business.
Looking forward to your next visit with us.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
LN
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Lesley N.
Mohrsville, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Timely service, explanation of procedure to be done
This is our third car with this dealership. Service is always a positive experience. Love having the option of pick up and loaner for the day. And got my car washed!
Always recommend this Dealership and Hyundai!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 09/18/2019 06:31 AM

Thank you Lesley for the great survey and the kind words!

We truly appreciate you and your business with us.
We look forward to your next visit with us.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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