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SureCritic / Concessionnaire Hyundai / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(410 reviews)
86

Critiques de STEPHEN EBERHARDT

JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Superior Service
FREEDOM HYUNDAI CONSISTENTLY PROVIDES FRIENDLY, PROMPT, AND EFFICIENT SERVICE!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 03/11/2020 12:22 PM

Thank you Jennifer for the great survey!

You have been a faithful & loyal customer to us.
We are grateful for you and your business.
It is always a pleasure to see you.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JR
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John R.
Blandon, PA
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people
Took Care of the service.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 03/09/2020 12:21 PM

Thank you John for the great survey!

We are truly thankful for you and the business you bring us.
It is our pleasure to have you and look forward to your next visit.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
RW
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Ronald W.
New Ringgold, PA
2018 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer focused dealership
I've been going there for years and will not consider going elsewhere. Service adviser and technicians are aware of my expectations and react in my behalf.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 03/06/2020 04:14 AM

Thank you Ron for the 5 star survey!

You have been a loyal friend & customer for a long time.
We value you and your business with us tremendously.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Fleetwood, PA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service...again
The service dept was extremely helpful and courteous. I'll keep coming back!!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/27/2020 04:01 AM

Thank you for the 5 star survey and the kind words!

It is our pleasure to serve.
We look forward to your next visit with us.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
AG
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Antoinette G.
Pottsville, PA
2011 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast service , great staff
in and out quick service
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/19/2020 04:12 AM

Thank you Antoinette for the 5 star survey!

We are grateful for you and the time you spent with us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JB
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Joseph B.
Cumbola, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Steve your service manager is absolutely a gem. Hyundai should be very proud of his work ethics. Keep up the good work Steve!!
Steve your service manager is absolutely a gem. Hyundai should be very proud of his work ethics. Keep up the good work Steve!!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/18/2020 04:08 AM

Thank you Joe for the 5 star survey and the kind words!

You have been a long time, faithful customer of ours.
We are truly grateful for you and your business with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
RS
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Randy S.
Mohrsville, PA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
People are very friendly
every time that I have my car in for service it is done in a timely manner.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/17/2020 04:45 AM

Thank you Randy for the 5 star survey!

You have been a loyal friend & customer for a long time.
We are grateful for you and your business with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and Efficient!
I was very pleased with the service dept.'s quick, efficient service.
Recommandé
Corey S. de Kelly Hyundai a répondu le 02/08/2020 04:12 AM

Thank you Jennifer for the 5 star survey!

We are thankful for you and your business with us.
We look forward to your next visit.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

STEPHEN C E. de Kelly Hyundai a répondu le 02/10/2020 04:15 AM

Thank you Jennifer for the 5 star survey!

You have been a faithful & patient customer for a while now.
We are grateful for you and your business with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JD
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John D.
Pottsville, PA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
service manager was very polite and friendly. ordered mats.
service mangers were very polite and helpful they answered my questions and took me to my car and explained the questions.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 02/04/2020 12:56 PM

Thank you John for the 5 star survey!

We are truly grateful for you and the time you spent with us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
DM
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Donald M.
Hamburg, PA
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service. The work is done right and on time.
The service I received from Steve Eberhardt was fantastic. He has been a real pleasure to work with. Knowledgeable and trustworthy!
Recommandé
Corey S. de Kelly Hyundai a répondu le 01/25/2020 04:35 AM

Thank you for the 5 star survey!

We are grateful for you and the time you spent with us.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Blandon, PA
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service.
Jack help us out to buy perfect vehicles for us. Great Service.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 01/18/2020 11:57 AM

Thank you for the great survey!

We are thankful for you and your business with us.
Please do not hesitate to contact us for any vehicle needs.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
LN
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Lesley N.
Mohrsville, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great dealership
Great service; timely and everything explained. Very satisfied....just bought our 4th Hyundai with Freedom Hyundai. Loyal customers!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 01/14/2020 03:47 AM

Thank you Lesley for the 5 star survey and the nice comment!

We are very happy to serve and are grateful for your business with us.
We look forward to your next visit.
 
Enjoy your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
TF
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Theresa F.
New Tripoli, PA
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome service and friendly staff!
Everyone is always so nice, friendly, helpful and knowledgeable!

My only suggestion is: I wish they would replace the massage chairs. They were amazing! They were so great that I got one for my home. They were a definite added customer service benefit!!!
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 01/07/2020 10:13 AM

Thank you Theresa for the excellent survey & the nice comments!

We are thankful for you, your business, the time you spend with us. 
Have an awesome week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Orwigsburg, PA
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department Excellent
Recently, on two occasions, our 2014 Sante Fe sport suffered mechanical issues which forced the car into “limp mode”. Each time, the service manager at Freedom Hyundai made ever attempt to ensure our vehicle was serviced as soon as possible and provided a loaner vehicle for our use. I previously had a negative experience with the sales staff at this dealership but I cannot speak highly enough for the tremendous customer service provided by the service manager at Freedom Hyundai. He is an asset to that organization.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 01/07/2020 04:04 AM

Thank you for the great survey and the nice words!

We are grateful for you and the time you spent with us.
We look forward to your next visit.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
FW
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Francis W.
Orwigsburg, PA
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car service
steve makes you feel welcomed at the service Dept. He is an asset to the dealership
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 01/02/2020 12:44 PM

Thank you Francis for the 5 star survey & the nice words!

It is our pleasure to have you guys as customers of ours.
I look forward to seeing you guys everytime you come in.

Happy New Year!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
WU
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William U.
Reading, PA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service Location
This whole experience was wonderful. They took my car on time and I was out in no time. Service advisor was very helpful without being pushy.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/23/2019 04:35 AM

Thank you William for the 5 star survey and the nice words!

It is our pleasure to serve.
We look forward to your next visit with us.

Merry Christmas and Happy New Year!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2019
client vérifiéVérifié Client
Catégorie : Service
Great Service!
The issue with my Hyundi Tucson was a bit involved but Freedom Hyundai's service dept. was able to resolve the problem.
Recommandé
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JR
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John R.
Blandon, PA
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The People
Second Time dealing with them , A Good Experience. ( THE Best).
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/16/2019 05:08 AM

Thank you John for the 5 star survey!
Thank you also for the nice words.

We really appreciate you and the time you spend with us.
We look forward to your next visit with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2019
client vérifiéVérifié Client
Catégorie : Service
Great Service!
The issue with my Hyundi Tucson was a bit involved but Freedom Hyundai's service dept. was able to resolve the problem.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/12/2019
Type de service : Repair
Catégorie : Service
Less Than Exoected Service Experience :(
This particular service experience did not meet expectations.
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/16/2019 08:54 AM

Thank you Jennifer for taking the time to fill out our survey.

I am sorry for the inconvenience of your previous visit with us.
I understand your frustration. 
I know you have an appointment for tomorrow.
I want to take some time and explain why things worked out as they did.
See you then!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
WH
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William H.
Shillington, PA
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Free life time inspections
We bought a car from them back in 2011 and the car was totaled 2 years ago and still get free inspections
Recommandé
STEPHEN C E. de Kelly Hyundai a répondu le 12/12/2019 03:48 AM

Thank you Williiam for the 5 star survey!

We value you and your business with us tremendously.
We look forward to your next visit with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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