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SureCritic / Concessionnaire Hyundai / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(410 reviews)
86

Critiques de STEPHEN EBERHARDT

KB
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Kenneth B.
Laureldale, PA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Very friendly and professional
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/11/2016 11:15 AM

Thank you for the great survey and the nice words!

We really do appreciate you and your business.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
RO
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Ryan O.
Sinking Spring, PA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Warranty work
Done quickly and free.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/09/2016 04:12 AM

Thank you for the awesome survey!

We appreciate you and your business.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MY
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Michele Y.
Blandon, PA
2009 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/08/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Have to wait to long to pick up your vehicle.
They moved check out for service and no it takes a really long time. Also husband was trying to look at vehicle nobody even approached him.
Non recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/09/2016 04:54 AM

Thank you for the survey.

I do aplogize for the inconvenience of waiting long to pickup your vehicle.
We are currently adding personel.
I will also mention your comment to our sales manager.
Your satisfaction & confidence in us our top priority.

Thank you for your business!

Have a great weekend.

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MM
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MELVIN M.
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Melmac
Tim the service tech. He does excellent work and is extremely honest with you. Goes out of his way to make sure you are satisfied. Thanks Tim
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/09/2016 04:21 AM

Thank you for the great survey!

I will pass along your comments to the technician as well.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Summit Station, PA
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service was great.
The service manager, Steve Eberhardt, was very helpful and explained everything.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/09/2016 04:19 AM

Thank you for the great survey!

We really are grateful for you and your business.

Have a wonderful weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MD
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Michael D.
Reading, PA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great and reasonable service. No pressure to service additional items.
Would recommend to everyone from anywhere in Berks co. Easy to get to and you can't beat it. Coffee, cookies and pop corn are great.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/06/2016 07:26 PM

Thank you for the great survey!

We value you and your business greatly!

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
EE
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Everett E.
Temple, PA
2010 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer
Friendly,Knowledgeable service manager & mechanics. Clean office
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/06/2016 07:30 PM

Thank you so much for the great survey and the nice words!

We really do appreciate you and your business.

Have an awesome day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Great service as they will offer recommendations and will not just try to sell you unnecessary services
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 07/01/2016 05:27 AM

Thank you for the great survey!
We also appreciate the kind words too.

We value you and your business tremendously.

Have a great 4th of July!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Reading, PA
2012 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
accommodating
Positive customer service. Worked around my l5 min late arrival.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/30/2016 04:46 AM

Thank you for the awesome survey!
Thank you also for the nice words too.

We are very thankful for you and your business.

Enjoy the nice weather!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
DV
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Debra V.
Frackville, PA
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Excellent
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/29/2016 06:56 AM

Wow. Thank you for the survey and the nice words!

We really do appreciate you and your business.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
FT
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Frank T.
Birdsboro, PA
2009 Hyundai Elantra To
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Reliable
Fast quality service, friendly staff, reasonable dealer service prices
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/29/2016 06:55 AM

Thank you for the great survey and the nice comment.

We value you and your business greatly.

Enjoy the beautiful weather!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
KD
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Kristen D.
Oley, PA
2014 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always very helpful and friendly
Staff and management always friendly and warm!
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/27/2016 05:24 AM

Thank you for the survey and the kind words!

We are grateful for you and your business.

Have a wonderful week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
NB
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Norman B.
Hamburg, PA
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
every one is polite and helpful
Yes
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/27/2016 05:17 AM

Thank you for the great survey!
Thank you for the nice words too.

We are grateful for you and your business.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
RN
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Ruth N.
Cressona, PA
2011 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly service
The staff at Freedom Hyundai are very friendly and helpful.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/27/2016 05:13 AM

Thank you for the awesome survey!

We value you and your business!
I know you come from a distance, but please let me know what we can do to keep you coming in even for maintenance.
We will do what we can.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Fleetwood, PA
2013 Hyundai Elantra Co
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/25/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Freedom Hyundai
Great experience. Steve is great. Unhappy that bulbs needed to be replaced on my Elantra at my inspection appointment. Bulbs were replaced at my oil change one month prior. One bulb was warrantied although there was no specification of which bulbs were replaced one month prior. If more bulbs need to be replaced at my next oil change I will not be happy.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/25/2016 10:32 AM

Thank you for the survey!

Sorry for the inconvenience (about the bulbs).
Bulbs are items that you never can tell when they are going to burn out.

Thank you for your business.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Mohrsville, PA
2013 Hyundai Santa Fe S
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice people, just takes long.
The staff is nice, but it tends to take long for a standard oil, lube filter and tire rotation. I waited 2 hours and they didn't even rotate my tires. I'll continue to go due to warranty coverage but may pursue alternative options once that is done.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/25/2016 11:05 AM

Thank you for the survey.

I do apologize you were not completely satisfied with your last visit with us.
Your complete satisfaction & confidence is our goal.
Thank you for your business.
Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Client vérifié
Lansford, PA
2015 Hyundai Tucson
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Waited so long
Loaner cars are never available, and wait
Times are always an hour or more
Non recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/22/2016 03:53 PM

Thank you for the survey and your comments.

We consitantly try to accomodate our customer's needs.
Loaner vehicles being available are never an issue if they are scheduled ahead of time. Because of the demand/popularity of such a great feature as loaner vehicles, it is difficult to have extras on hand with little or no notice.

I would like an opportunity to speak with you about the matter so we may not have the same situation happen again.

We really do appreciate & value your business.

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
MT
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Mary T.
Orwigsburg, PA
2015 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
professional, courteous, honest
A+ experience
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/21/2016 04:27 AM

Thank you for the awesome survey!

We are grateful for your business.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
VH
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Valerie H.
Sinking Spring, PA
2012 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/20/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
The service is outstanding and personable. The only issue I've ever had is the length of time it takes to get my car serviced.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/21/2016 04:26 AM

Thank you for the survey!

I aplogize you feel the repairs took too long to complete.
Some times they're are circumstances that prolong repairs. Such as parts availability, tech availability, programming of the new computer etc.
We strive to perform services & repairs in a timely manner.
We promise to try to do better by you for your next visit with us.

We value you and your busiiness greatly!

Have a great day.

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
EP
gravatar
Eugene P.
Shoemakersville, PA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Service is great, fulfilled my needs and did the work correctly.
Recommandé
Steve E., Hyundai Service Manager de Kelly Hyundai a répondu le 06/15/2016 04:48 AM

Thank you for the kind words.
It is truly our pleasure to serve.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2415
Employés avec lesquels vous avez travaillé
SE
STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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