PAUL LOUIS NIEMIEC

Thank you for your business and for taking the time to fill out the survey.  I too am disappointed you did not receive the level of service that you should have.  Everything that could have gone wrong did and this is certainly not how we want to do business nor is it what you should expect when you bring your vehicle is for servicing.  There is no excuse for it and we greatly apoligize.

I did want to explain how things should work when you come in so that you know what to expect.  Hopefully, you will not experience this again.  Certainly, the first step is to make an appointment.  We do open at 7:30 for those who wish to drop off.  The technicians start work at 8:00.  A basic service should take about 1.0 hour.  If there are any recalls or if other services that are due, the service advisor will inform you up front on the time required so that you can decide if you want them done while you are in.  If you decide to leave, we do have a shuttle service that starts around 7:45 - 8:00 depending on our customers needs. 

Once it is in the shop, the tech will look the car over.  If any additional repairs are needed, we will inform you. 

Again I apologize for the misinformation that you were given and for the length of time that you were here.  If you have any other questions or comments,  please feel free to contact me anytime.

Sincerely,

Thank you for your business and for the review.  Have a great week!

Thank you for taking the time to complete the survey and for the candid input.  I greatly apoligize for the length of time it took for the repair.  I agree it is certainly unacceptable and there is no excuse for it.  We strive to provide the best service experience possible.  We did not here.  I appreciate the input.  The management team here does care about our customers and we will be making changes so that this does not happen again.

If there is anything that we can do to earn your business back or if you have any further questions or concerns, please feel free to contact me anytime.


Regards,

Thank you very much for your business and for the review!  Have a great week!

Thank you for your candid input. 

Thank you for your business and for the kind words.  Have a great day!

Thank you for your business and for the review.  Have a great day!

Thank you very much for your business and for the review!  Have a great week!

Thank you for allowing us to service your vehicle and for the kind words!  Have a great week!

Thank you for your business and for the kind words.  Have a great day!

Thank you very much for the review and for the kind words!  Have a great week!

I am glad to hear that you had a better experience.  Obviously, there is still room for improvement.  If you have a chance, i would appreciate hearing what we could do to improve your service experience here or how it differs from other Hyundai dealers.  Shoot me an email if you dont mind.

Thank you,

Thank you for your business and for the review.  Have a great week!

Thank you for your business and for the feedback.  If there is anything that we can do to improve your service experience here, please let me know.

Regards,

Thank you for your input.  I am sorry to hear that you did not have a top notch experience here.  We strive to provide the customer with the information necessary to make an informed decision and not to sell them things they do not need.  I would appreciate any input or information on what was suggested or what you experienced when you were here.  Please feel free to contact me anytime that is convenient for you.

Sincerely,

Thank you for your business.  If there is anything that we can do to improve your service experience here, please let me know.

Regards,

Thank you very much for kind words!  Have a great day!

Thank you for your business and for the great review!  Have a great day!

Thank you for your business and for the input.

Thank you for your business and for the review.  Have a great week!