NORM ROSEN

Earnhardt Hyundai North Scottsdale

Évaluation globale

4,9

(1373 reviews)

74

Critiques de NORM ROSEN

SN

Sandra N.

Cave Creek, AZ

2018 Hyundai Elantra

01/31/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Prompt Service

Staff are knowledgeable prompt service.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/04/2020 03:33 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/04/2020 03:35 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to see you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DW

Denise W.

Phoenix, AZ

2017 Hyundai Elantra

01/24/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Better communication

Lost a day of pay because my car sat in a cue most of the day even though I had an appointment at 9:15am.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/26/2020 09:48 AM

Denise we are sorry your vehicle did not proceed through our shop as fast as you or we would have wanted.

When your appointment was scheduled the night before it was as an emergency visit, our shop load was already full. Norm really did work hard to get your Elantra in as quick as possible and our technician Max work diligently to get you back on the road swiftly.

Norm has been your advisor for several years now, he really did do a fantastic job getting your car in for the next day and not scheduling you for later in the week when our actual first "opening" was - emergency visits are always a challenge for you and for us but please know we do everything we can to get your car back in your driveway as soon a possible and on this visit in particular special handling was needed to get your vehicle in and repaired as soon as we did.

We hope your next visit is under better circumstances and you can rest assured that Norm will continue to go above and beyond to take car of you and your Elantra.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RG

Ralph G.

Scottsdale, AZ

2019 Hyundai Ioniq Plugin Hybrid

01/23/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Professionalism

Great job as alway. Thanks to Norm and Mike Southern.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 02/04/2020 03:46 PM

Thank you Ralph, always great to see you too.

We're glad you are enjoying the Ioniq Plugin and we look forward to being here for you for all the years and miles, and miles, and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

GB

Gabrielle B.

Tempe, AZ

2017 Hyundai Tucson

01/20/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

friendly & a job well done

thank you again for your service

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/21/2020 10:56 AM

Thank you Gabrielle for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BK

Bernard K.

Lincolnshire, IL

2017 Hyundai Santa Fe Sport

01/15/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Norm Rosen, Service Advisor

Easily scheduled. Norm Rosen was the Service Advisor. Farid Khan, my salesman always a pleasant greeting.
Always outstanding service. I would highly recommend Earnhardt.
Buddy K

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/21/2020 10:59 AM

Thank you Buddy K for the fantastic review and recommendation for both Norm and Farid.

We are very happy to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SM

Steve M.

Scottsdale, AZ

2017 Hyundai Santa Fe

01/13/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Never Disappoints

The service team is always one step ahead when it comes to customer service.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/14/2020 09:37 AM

Thank you for the step ahead review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Rio Verde, AZ

2019 Hyundai Tucson

01/13/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Service contract

Average experience ,

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/14/2020 09:36 AM

Well if 5-stars is average we'll take it, if there is anything we could do to make your experience more exceptionally please let us know.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JM

Joseph M.

Cave Creek, AZ

2017 Hyundai Sonata

01/13/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

sonata service

Service was efficient and employees are very courteous. Very satisfied.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/13/2020 11:43 AM

Thank you Joe, always great to see you.

It's been quite a while now, multiple vehicles, and it has been our absolute pleasure to be your dealer. Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Phoenix, AZ

2013 Hyundai Santa Fe Sport

01/10/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great auto service

As usual this service rocks. Service advisor Norm Rosen was fantastic.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/10/2020 03:05 PM

Awesome!

Thank you for the fantastic review and recommendation for Norm Rosen your advisor - we think he rocks too!

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2017 Hyundai Ioniq Hybrid

01/10/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Earnhardt Hyundai Service

Great service, very efficient and friendly.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/10/2020 03:03 PM

Thank you for the great review.

We are happy to be your Ioniq dealer and we look forrward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AR

Alan R.

Phoenix, AZ

2016 Hyundai Equus

ReScore Avis™

01/31/2020

Vérifié Client

Catégorie : Service

He’s the dude

Mike is good. Mike did great.

Recommandé

Avis original

01/09/2020

Type de service : Repair

Catégorie : Service

no

im not doing this

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/10/2020 07:53 AM

Alan,

I cannot tell from this what your concern with your Equus is, but I certainly would like to invite you to contact me directly to see how we can help.

Michael Southern
Service Manager

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/14/2020 03:05 PM

Alan,

Thank you again for letting us make it right. We are very happy to be your Equus dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2019 Hyundai Elantra

01/03/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Everyone is great

Nothing more to say. This establishment is amazing

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/07/2020 08:38 AM

Thank you for the AMAZING review.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JM

James M.

Scottsdale, AZ

2018 Hyundai Santa Fe Sport

12/31/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

North Hyundai

Location has changed. Sales people have changed. Service personnel have changed, but everything and everyone are the same friendly courteous people that they were, as I walked through the doors of North Hyundai twelve years ago.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 01/07/2020 08:28 AM

Thank you James for the great review.

Some change is inevitable, but the spirit of our group remains. We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2017 Hyundai Sonata

12/18/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Dealer was able to get me in on Saturday and service was done in a timely manner .

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/19/2019 10:51 AM

Thank you for the great review.

We are happy we could help on a Saturday (open 7am-6pm) to help you enjoy the rest of your weekend - thank you for choosing us and Saturday or no, we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

HW

Hiram W.

Tempe, AZ

2017 Hyundai Santa Fe Sport

12/16/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Everyone is super nice here I truly enjoy doing business with them. Michael Southern and Norm Rosen are super helpful and nice. We did have a little incident with the service this year, but Michael and Norm had done a phenomenon job to address the problem and fix it.

This dealer will not try to sell you stuff that you don't need. They are also very accommodating in term of scheduling you for the service. I live in Tempe, but willing to drive all the way to Scottsdale for the service. My experience so far? I bought the car from this dealership and continue bringing my car here for services. I highly recommend them.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/16/2019 03:35 PM

"A little incident" well that is an exceedingly graceful way to put it...

Many years, multiple Hyundais, it has been our pleasure to be your dealer, we appreciate your loyalty (and forgiveness). Thank you for choosing us and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

GH

Gregory H.

Scottsdale, AZ

2018 Hyundai Santa Fe Sport

12/10/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Disappointed

I’m sad to say that every time I have brought a vehicle to this dealership for service there has been some problem. The sales staff is fine. If there was another dealership close by I would try their service department

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/12/2019 03:33 PM

Gregory we are sorry that every time you come you've had problems.

That certainly is not the 5 star service we want to deliver from both our sales and our service teams.

You are welcome to contact me directly next time you're due and we'll see if we can't get ourselves back on the right track.

We are sorry to have disappointed you.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MC

Mary C.

Phoenix, AZ

2018 Hyundai Elantra

12/06/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service!

I was in and out in half the estimated time! Great service and awesome personnel!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/09/2019 11:30 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2015 Hyundai Genesis

12/02/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Customer Service

Norm in Service does a great job. He takes care of his customers, gets the car fixed right the first time and gets you back on the road.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/03/2019 09:37 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SH

Steven H.

Scottsdale, AZ

2012 Hyundai Sonata

11/30/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent service!

Norm is one of the best! He is ontop if your needs and is efficient in what he does!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/02/2019 10:16 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

WD

William D.

Cave Creek, AZ

2012 Hyundai Azera

11/29/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

As always, exceptional service and fairness in the transaction!

As a customer of auto dealership servicing for more than 50 years and 20 years of it at Hyundai, I can honestly say that this particular dealership has demonstrated over and over how an auto servicing experience should be.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 12/02/2019 10:16 AM

Thank you for the wonderful review and recommendation.

It has been our absolute pleasure to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

141-160 sur 1391 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.