NORM ROSEN

Earnhardt Hyundai North Scottsdale

Évaluation globale

4,9

(1373 reviews)

74

Critiques de NORM ROSEN

Client vérifié

Scottsdale, AZ

2011 Hyundai Elantra To

07/18/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Customer Service

Again, another great service experience at Earnhardt Hyundai. I went in for an oil change appointment that I scheduled ahead of time. Norm was expecting me and got me checked in quickly and smoothly. He invited my son and I to have a snack and told us they’d be done in about an hour. We waited in their very comfortable lounge and before we knew it Norm said our car was ready. Norm processed our payment and in under an hour we were getting into a freshly washed car. Great customer service!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/21/2018 10:49 AM

Thank you for the wonderful review and great story about your service with Norm.

We are happy to be your Hyundai dealer and we look forward to seeing you, your son, and your Elantra Touring again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RR

Roger R.

Fountain Hills, AZ

2015 Hyundai Sonata

07/17/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Always a good expirience

I have never had a bad expirience with Earnhardt Hyundai

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/17/2018 08:05 AM

Thank you for the great review Roger.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BH

Beverly H.

Scottsdale, AZ

2017 Hyundai Elantra

07/16/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

great customer service. friendly. professional. courteous.

see above.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/16/2018 02:21 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RW

Ryan W.

Paradise Valley, AZ

2017 Hyundai Elantra

07/14/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Brought my car in with a dead battery and they had me in and out in no time. Very friendly staff as well.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/16/2018 03:47 PM

Dead batteries never happen at a good time.

We're glad we were able to get you in, get you out, and get you back to your life. Thank you for choosing us and we look forward to serving you again - perhaps under easier circumstances.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AS

Arthur S.

Scottsdale, AZ

2017 Hyundai Santa Fe S

07/13/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Service visit

All went smoothly.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/16/2018 03:44 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RA

Richard A.

Phoenix, AZ

2013 Hyundai Tucson

07/13/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They care.

Everytime I bring my car here, they always treat me great. Even when I purchased my 2013 vehicle new here, I didn't feel pushed.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/16/2018 03:44 PM

Thank you for the wonderful review.

We do care, and we appreciate you taking the time to share your opinion with others. Sales and service, it is our pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DC

Donald C.

Scottsdale, AZ

2017 Hyundai Elantra

07/13/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Don’s Review

Norm was courteous and personable

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/16/2018 03:41 PM

Thank you Don for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

TH

Tom H.

Phoenix, AZ

2017 Hyundai Santa Fe

07/13/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Steller

Everything but one issue went well: the tires were rotated, however, I do not know if they were balanced after the rotation as the statement did not indicate that it had been done. Once I left and was headed down the freeway, the front began to vibrate at 75 miles an hour. I knew the tires were out of balance. Not wanting to return the next day, I went to Discount Tire and after $40.00 all is well. Recommendation: when tires are rotated, balancing should be part of the process; if not, it should be stated and/or discussed when the car is dropped off. EVERYTHNG else was PERFECT. Thanks

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/16/2018 03:39 PM

Thank you for the stellar review.

We certainly wouldn't want any vibrations after service, we cannot test drive around here at 75 miles per hour, so we're sorry we didn't notice this before you got the car.

Perfection is unobtainable - but still, we're sorry we missed this. We promise to make this up to you next visit, we are very glad to be your dealer and we appreciate your understanding and your loyalty.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2009 Hyundai Santa Fe

07/12/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Perfect Place to Have Car Serviced

Have been taking my 2009 Santa Fe here for service for seven years. I have always been satisfied with the courtesy of the service personnel and the quality of the work performed.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2018 01:53 PM

Thank you for the wonderful review and your loyalty over the years.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AS

Angela S.

Scottsdale, AZ

2014 Hyundai Santa Fe S

07/12/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Honest

Great staff from sales to service

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2018 12:27 PM

Thank you for the great review.

We are happy to be your Hyundai dealer for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SP

Samuel P.

Scottsdale, AZ

2017 Hyundai Tucson

07/12/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Another successful trip to Earnhardt

As always Norm Rosen did a fantastic job getting me in onTime and out as promised. The service got done plus a recall issue and my Tucson got washed to boot. Thanks to Norm and the entire Earnhardt team. I know it takes a collaborative effort to get the job done and the Earnhardt team does it right. Did I mention the coffee and breakfast snacks I had while I was waiting?

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2018 12:28 PM

Thank you for the amazing review and recommendation for Norm Rosen and the rest of our team.

We are very happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

GM

Gerard M.

Cave Creek, AZ

2018 Hyundai Elantra

07/11/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Oil change

Great service from Norm

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/12/2018 12:25 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2017 Hyundai Santa Fe S

07/10/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Got me in on short notice

Got me in on short notice and found a coupon for my service for me.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/10/2018 03:28 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SC

Sheldon C.

Scottsdale, AZ

2017 Hyundai Sonata

07/09/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

service department

Took the Sonata in for an oil change. Took care of the car at the appointed time and was on my way afterwards. Everyone was very friendly and we are very happy with their service department.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/10/2018 03:29 PM

Thank you for the fantastic review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RJ

Ramie J.

Scottsdale, AZ

2011 Hyundai Sonata

07/09/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

The people working in the service department have been friendly and helpful.

Norm was very nice and applied coupons where able to our last service.

I'd love it if I didn't have to schedule an appointment so far out in advance though.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/10/2018 03:31 PM

Being popular does have some drwabacks.

We are working on increasing capacity to service more vehicles while still providing our quality service. Thank you for choosing us and we do look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RA

Randall A.

Scottsdale, AZ

2012 Hyundai Veloster

07/07/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service

Always fast and good service at this dealership.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/07/2018 07:51 AM

Thank you for the great review.

We are happy to be your Veloster dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RH

Robert H.

Fountain Hills, AZ

2013 Hyundai Azera

07/05/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

July 3 car repair visit

Friendly, knowledgeable, efficient staff and great amenities from the treats to the car wash - what else could one ask for?? Earnhardt does a super job!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/05/2018 04:30 PM

Thank you Robert for the awesome review.

We are very happy to be your Azera dealer and we look foward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Phoenix, AZ

2017 Hyundai Elantra

07/03/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Made sure I left as a very satisfied customer!

The service team worked with my schedule to get my car serviced.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/03/2018 04:13 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Cave Creek, AZ

2011 Hyundai Elantra

07/03/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great place

Great waiting area friendly staff

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/03/2018 04:14 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Phoenix, AZ

2012 Hyundai Elantra

07/03/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

good

/lk

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 07/03/2018 04:14 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

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