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MARIO MACIAS

#1 IN THE NATION
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(3337 reviews)
53

KO
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Kathleen O.
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mario is terrific
Mario is our go to guy. We always ask for him when wrote schedule service for our vehicles.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/28/2020 12:49 PM

Kathleen,
Thank you for your response. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Improvement Noticed
I went in for my oil change. I was not upsaled to death and appreciated it! That is impressive.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/28/2020 09:50 AM

Marcia,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Amazing!!
I love this place and my Hyundai. Thanks San Tan Hyundai team for making my experience excellent!
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/24/2020 01:23 PM

Thank you!

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick check in and fast quality service.
As always a superior service and quality work
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/24/2020 01:22 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

RA
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Richard A.
Queen Creek, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistently Excellent Service
If you own a Hyundai, the ONLY place to service it is Earnhardt. Ask for Mario Macias. He gets me in and out in reasonable time and always finds me a discount. Who does that?
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/23/2020 10:21 AM

Richard,
Thank you so much for your wonderful response! We look forward to your next visit. Have a wonderful day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

AW
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Aaron W.
Gilbert, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick
They understand that I needed to be on my way quickly and did everything they could to get my car in to replace the tires and get me on my way.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/22/2020 09:51 AM

Aaron,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

NA
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Neil A.
Queen Creek, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai Service
Service was performed quickly and priced as indicated prior to service. No pressure for add-ons. Service representative was excellent.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/21/2020 02:30 PM

Neil,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

CB
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Cody B.
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thank you!
Thank you Mario and service team for providing us with exceptional customer service!
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/21/2020 01:32 PM

Cody,
Thank you for your response and for recognizing Mario. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

SB
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Susan B.
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
great service
Mario is an excellent rep. friendly, knowledgeable, helpful.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/17/2020 01:20 PM

Susan,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Maricopa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great people!!
Very professional and spot on...
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/17/2020 01:17 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service Advisor
We've owned 4 Hyundai cars since coming to Arizona, Marcus has been great providing the needed services in a timely manner, Always polite, and remembers you. When my wife was having difficulty with her hip and she had shared her problem of getting in and out of the Elantra, as it was low and bother her hip. The next time I was in for service, he asks about my wife. He suggested we look at the KONA which had just arrived.
Just right, seat not too low or high. We are enjoying the KONA and had Marcus not mentioned it, we would not have thought of looking or purchasing. Thanks for a Great Service Advisor who is not only concern about the vehicle, but also if it fits your need.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/16/2020 01:31 PM

Thank you for your response and for recognizing your advisor. We are so pleased to hear your Kona better suits yours and your wifes needs. We look forward to seeing you at your next visit. 

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

RW
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Robert W.
Mansfield, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
good doughnuts
happy with end result
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/16/2020 01:14 PM

Robert,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara 

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

LM
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Lionedes M.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Vehicle service
Vehicle service. Great service from personnel. I really like them texting me the results of the service
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/16/2020 01:11 PM

Lionedes,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

JE
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Judith E.
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good car, good dealer, good people.
Oil change and car wash, in and out in 45 mins.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/13/2020 10:14 AM

Judith,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

RP
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Russell P.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First Oill Change for New Santa Fe
We traded in our 2011 Santa Fe for a brand new 2020 with all the bells and whistles. This was the first oil change. Mario came out to meet me and greeted me very personably. He also surprised me that the first oil change was half price; some very welcome news for the new year. The car was ready in the expected amount of time and was nice and clean. The service that I receive from SanTan Hyundai and Mario is what I believe all dealerships should strive for.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/13/2020 10:00 AM

Russell,
Thank you for your response. We appreciate you and your business. We are pleased to hear of your great experience. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

DS
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Diane S.
Mesa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
I had great service and am satisfied with the visit.
Recommandé
Robert B., Parts and Service Director de San Tan Hyundai a répondu le 01/12/2020 06:31 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great rest of your weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employés avec lesquels vous avez travaillé

TC
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Traca C.
Apache Junction, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great!!!!
Mario is always great. He is an asset to your service team!!!
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/10/2020 12:44 PM

Traca,
Thank you for your response. We agree, Mario is one of the best. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

CS
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Carmen S.
Gilbert, AZ
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It close to my house.
My service adviser was Marcus. He is the best, got my car out in no time. He check with you and answers my question.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/10/2020 01:44 PM

Carmen,
Thank you for your response. We appreciate you and your  business. We look forward to helping you again in the future.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

RC
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Ronald C.
Sun Lakes, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil/Filter Change, Rotate Tires, Wheel Alignment
Mario, Service Manager, handled my service request very well as he always does.
My only complaint was with the car wash people who forgot to completely clean my windows during the car wash.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/10/2020 12:41 PM

Ronald,
Thank you for your response and for taking the time to recognize Mario. We are sorry your windows were not cleaned properly. We will make sure they are at your next visit. We appreciate you and your business.  Have a wonderful weekend!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé

Client vérifié
Queen Creek, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and friendly staff.
I came in for an oil change for my vehicle and the staff was very friendly. The service writer was knowledgeable and took good care of me. I have been returning to San Tan Hyundai for a few services.
Recommandé
Cara M. de San Tan Hyundai a répondu le 01/10/2020 11:04 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.