MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

CS
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Cavin S.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
good
none
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 02/03/2017 08:46 AM

Good morning Cavin.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KP
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Karen P.
Fort Worth, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Disappointed again
Never never ever ever ever ever ever ever will Hiley get my business
Non recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 02/04/2017 06:37 AM

Good morning.  I apologize for the misunderstanding. Mary and I would like to sit down and visit with you about this situation.  I've never met you and have only spoken to you on one occassion over the phone.  After 16 years of service in this industry, my word and reputation are much more valuable than $200.00.  I'm sure that we can get this sorted out. 
Mary or I will contact you later this morning to discuss further.

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Service and support were great.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 02/03/2017 08:43 AM

Good morning John.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RF
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Ronald F.
Duncanville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Dealership
Great bunch of people from parts to service. All are great to deal with.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 02/01/2017 03:37 PM

Good afternoon Ronald.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Thank you for the kind words.  I'm happy to hear we continue to provide great service for you. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DB
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Diana B.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
.
.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/30/2017 10:33 AM

Good afternoon Diana.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Prompt and friendly service
Prompt and friendly service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/26/2017 11:25 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  I'm happy to hear you had such a pleasant experience.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CB
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Charles B.
Hillsboro, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
a
a
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/26/2017 12:59 PM

Good afternoon Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate you choosing Hiley Hyundai. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

RG
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Russell G.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Russell
The people there are friendly
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/26/2017 02:58 PM

Good afternoon Russell.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

I'm happy to hear that we provided you with friendly service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KJ
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Kelly J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and honest
Great people
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/26/2017 03:03 PM

Good afternoon Kelly.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and for the kind words.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I would have to agree with you, Mary is A plus! 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CA
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Chris A.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
This was a great experience they even had a loaner for me to use while my was being serviced.
Non recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/26/2017 03:14 PM

Good evening Chris.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

It was a pleasure talking with you this evening.  I appreciate the clarification on the "Recommended" selection on your survey.  I figured that must have been a mistake.  Thank you again for the opportunity to be of service to you.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RS
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Robert S.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A dealer that you can trust
Did not try to sell you more than what was needed...very friendly people too
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/21/2017 11:01 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Thank you for your trust in Hiley Hyundai and your continued patronage.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RB
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Regina B.
Fort Worth, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Convience
The service was great and Ms. Mary' s Customer Service was great.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/19/2017 07:01 AM

Good morning Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear you received great customer service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DG
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Dale G.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courteous service
Prompt and polite
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/19/2017 06:59 AM

Good morning Dale.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CB
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Charles B.
Crowley, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Repare to steering column bushing.
The service was great but pricey. I have another mechanic that I use for normal maintenance and inspections, but he recommended I use the dealer service for this particular problem with the steering column.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/19/2017 06:58 AM

Good morning Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

With today's vehicles, they have more technology and are more complex than years past, so I can understand your concern on how the repairs can be more than expected.  We always try to be competitive with other dealers and provide special offers via the website or mailer to accommodate our clients for their service needs.  We value your business and appreciate you choosing Hiley Hyundai.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

AS
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Prompt courteous service
Same as previously stated
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/19/2017 06:46 AM

Good morning Annette.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I'm very happy to hear that you received prompt and courteous service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

SG
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Sara G.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly workers
I got greated with good attitude and great service they explain everything that my car needed
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/17/2017 08:02 AM

Good morning Sara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

Client vérifié
Meridian, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great!
Pleasant upon arrival. All service was explained to my satisfaction.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/14/2017 06:47 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CJ
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Carolyn J.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Convienent to Cleburne, Tx. Have loved our Hyundi Veracruz, but now out of warranty, so will seek cheapest repair service.
Yes,
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/14/2017 06:44 AM

Good morning Carolyn.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Although we may not be the cheapest, we are competitively priced and offer various coupons on-line and via mailers to accommodate our clients.  Keep in mind, the cheapest price does not always equal to the best quality of work for your vehicle. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

BB
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Barbara B.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
bjb
very good and very nice people
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/14/2017 06:40 AM

Good morning Barbara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SR
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Sharen R.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast, friendly and clean
Did not have an appointment but they got me in without a long wait. The waiting area was clean and the staff is very courteous .
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 01/14/2017 06:37 AM

Good morning Sharen.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We make every effort to accommodate our clients whether they have an appointment or not.  I'm happy we were able to complete your service in a timely manner.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.