MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

CS
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Cavin S.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
good
good
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/13/2017 07:31 AM

Good morning Cavin.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Breckenridge, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Very helpful when my car had a problem with a steering wheel.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/07/2017 10:44 AM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SB
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Stephen B.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional and Friendly
Great customer service!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/06/2017 07:45 AM

Good morning Stephen.  We appreciate the kind words.  
Thank you for taking the time to complete the survey.  Client feedback is very important to us as we strive to provide Excellent Customer Service.  

We look forward to exceeding your service needs for many years to come. 

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

NF
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Neira F.
Keene, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
went with the low tire pressure message on dash board came out with the same message.
I do not believe they check all that they offer 27 point inspection and oil change in 15 minutes. I can wait 30 and be sure all my liquids and my tires and etc are ok.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/06/2017 07:43 AM

Good morning Neira.  Thank you for taking the time to complete our survey.  Client feedback is very important to us. 

I apologize that the TPMS light was not reset prior to you leaving the dealership.  Some models require the vehicle to be driven a certain distance and/or certain speed to be reset.  

If you are still having issues with the TPMS light, please do not hesitate to come see us at your convenience.  

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RL
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Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service!
I would recommend for service.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 04/01/2017 02:45 PM

Good afternoon Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We certainly appreciate the kinds words and the recommendation!

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A great repair experience
Skillful,timely,professional service was the benchmark of my visit.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/25/2017 07:16 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

So happy to hear you had such a pleasant experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JC
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Jason C.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Great service and customer service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/24/2017 02:51 PM

Good afternoon Jason.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mileage check
I had no problems getting my mileage read for the reimbursement program.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/23/2017 07:54 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A
A
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/23/2017 07:55 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
2016 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great staff!
Quick and reliable service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/22/2017 12:21 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CB
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Charles B.
Hillsboro, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
tuscon
great service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/14/2017 10:11 AM

Good afternoon Charles,  

I would like to personally thank you for being such a loyal customer and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

HH
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Heather H.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast Service
In and out fast.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/14/2017 10:08 AM

Good afternoon Heather.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear that you were in out in a timely manner.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

GH
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Geraldine H.
Burleson, TX
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary
Great
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/14/2017 10:04 AM

Good afternoon Geraldine.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  We appreciate your kind words.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast Service
Service was completed sooner than expected. Service manager did not push to perform unnecessary additional services. I appreciate the car wash and vacuuming.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/11/2017 01:37 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Happy to hear that we exceeded your expectations. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Slow but trustworthy
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/08/2017 12:09 PM

Good afternoon and thank you for your feedback.  I apologize that you felt the process was a little longer than you expected.  Part of that process includes a complimentary car wash, all done by hand.  Since we don't have a drive thru car wash, our complimentary car wash and vacuum take a little bit longer than normal. 

Again, thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

AW
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April W.
Maypearl, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mandy was wonderful
Wonderful
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/08/2017 08:56 AM

Good morning April.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

VO
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Victoria O.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
It's quiet
Service is friendly
Not so much salesmen
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/06/2017 01:38 PM

Good afternoon Victoria.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Happy to hear that we were friendly to you on your visit. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DA
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David A.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The location and friendly staff
The employee that I dealt with was very pleasant and knew her job.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/03/2017 06:00 AM

Good morning David.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and we appreciate the kind words.

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employés avec lesquels vous avez travaillé

MR
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Michael R.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
They do the job you ask them to do without trying to run the bill through the roof. If they find something extra that needs to be done, there is no pressure to do it on that trip, assuming it is not a safety related issue. Straightforward, honest service... can't ask for more.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/03/2017 05:17 AM

Good morning Michael.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate the positive feedback and kind words.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RS
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Robin S.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary
She is awesome. Place is very clean, everyone is so nice. Great experience
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 03/03/2017 05:15 AM

Good morning Robin.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.