MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

ST
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Steve T.
Mansfield, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Done right and Mary provided the best customer SVC I have had at dealers
Great place to go for service. I will probably go there when we need a new vehicle because of the service dept. experience.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/15/2017 08:43 AM

Good morning Steve.  Thank you for the wonderful compliments.  
We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KH
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Kevin H.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service work
Very good
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/14/2017 11:36 AM

Good afternoon Kevin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SR
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Shirley R.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
customer service
Friendly and knowledge able
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/14/2017 11:35 AM

Good afternoon Shirley.  We appreciate the compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

AS
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Amanda S.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good job consistentlu
????????????
Non recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/12/2017 02:35 PM

Good afternoon Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MA
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Margaret A.
Mansfield, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Close to home & Mary, in the service department, is friendly & helpful.
Good job
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/10/2017 11:34 AM

Good afternoon Margaret.  Happy to hear Mary was friendly and helpful on your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

AV
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Alex V.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A
A
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 08:15 AM

Good morning Alex.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

EC
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Erica C.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Super helpful and explained in detail what my car needed and why. And also let me see exactly what they were talking about.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 08:14 AM

Good morning Erica.  Sounds like Mary took good care of you. Happy to hear that your Hyundai Veloster is running beautifully. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/06/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
They where quick including a wash
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:59 AM

Good morning.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RH
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Richard H.
Joshua, TX
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Good
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:34 AM

Good morning Richard.  Always a pleasure to work with you.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

EK
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Erika K.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Finally a place I can feel confident taking my car!
Mary has been my Service Advisor for over a year. She is like no other!! Helpful, knowledgeable and goes above and beyond to satisfy her customers. Highly recommend the Service Dept here. They are all very helpful
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:33 AM

Good morning Erika.  Thank for the wonderful compliments. Your feedback is greatly appreciated.  

We look forward to exceeding your service expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RB
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Rosa B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great fast service from the dealership.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:38 AM

Good morning Rosa.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

BB
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Brittney B.
Arlington, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Everything was great!
Everything was great! I worked with Mary and she did an excellent job!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:32 AM

Good morning Brittney.  Happy to hear you had a great experience.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KR
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Karyl R.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly
knowledgeable
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:29 AM

Good morning Karyl.  We appreciate you choosing Hiley Hyundai for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Auto service as it should be.
The service team works to get everything done well in a timely manor.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/08/2017 07:26 AM

Good morning.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Quick and great attention to details!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/30/2017 03:00 PM

Good afternoon.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RR
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Russell R.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Always great service
We wouldn't take our car anywhere else
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/30/2017 03:00 PM

Good afternoon Russell.  Thank you for your continued business, loyalty and trusting your service needs to Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Sherwood, AR
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/29/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and thorough.
They did what so asked. Didn't feel like they were taking undue advantage.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/30/2017 02:58 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SF
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Susan F.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mary was very helpful and informative
I was very pleased with the service everyone was helpful
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/29/2017 06:45 PM

Good evening Susan.  I'm very happy to hear that everyone was very helpful during your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Keene, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service. Friendly staff.
Everything was timely and efficient.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/29/2017 06:45 PM

Good evening.  We appreciate the kind feedback.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

HT
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Heather T.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The place is shit, but Mary in the service department was lovely.
I would not recommend buying/leasing a car through Hiley Hyundai of Burleson but the service department was amazing and made up for most of the bullshit I had to deal with when purchasing my vehicle.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/29/2017 06:44 PM

Good evening Heather.  I'm sorry to hear about your buying experience.  

As the Service Manager, I appreciate you grading your survey based on your experience with your Service Advisor Mary.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.