MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

DA
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David A.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Location, location, location
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/29/2017 06:42 PM

Good evening David.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MW
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Margaret W.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil change
Very friendly, do good work,care for customs
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/28/2017 03:12 PM

Good afternoon Margaret.  Thank you for the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KK
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Kristal K.
Crowley, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It's clean
Okay
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/27/2017 02:33 PM

Good afternoon Kristal.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

YN
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Yolanda N.
Mansfield, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
An old friend
I have been bringing my car for service since they opened. I'm always satisfied with the work and knowledge they have.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/27/2017 02:36 PM

Good afternoon Yolanda.  We appreciate your business and trusting in Hiley Hyundai for all your service needs.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

PS
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Patti S.
Maypearl, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great service!
great service!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/27/2017 02:45 PM

Good afternoon Patti.  Thank you for the compliment.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

WW
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Wilbert W.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Immediate assistance upon arrival!
My car was ready on the same day at the time that they said it would be completed.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/23/2017 01:52 PM

Good afternoon Wilbert.  Happy to hear that our service department kept its promise to you!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MR
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Mike R.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
recall
very quick and courteous.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/22/2017 04:58 PM

Good evening Mike.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CH
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Craig H.
Azle, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Job done
Did a good job in a timely manner
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/22/2017 11:43 AM

Good afternoon Craig.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JH
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Jerry H.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly people
I was very satisfied
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/21/2017 02:14 PM

Good afternoon Jerry.  I'm happy to hear that you were very satisfied with your service visit.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KM
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Kyndal M.
Whitney, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome service
Best car dealership around!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/16/2017 08:43 AM

Good morning Kyndal.  I couldn't ask for a better survey response!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MZ
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Marie Z.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and, to date, honest service. I also appreciate the vaccuuming and washing of my car. Nice bonus. Thanks.
It is satisfying to know that I can depend on Hyundai"s Service dept. to keep my car running properly. Thanks, and please keep it up.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/16/2017 08:35 AM

Good morning Marie.  I'm very happy to hear that you continue to be pleased with the service you received at Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DG
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Dale G.
Burleson, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2017
client vérifiéVérifié Client
Catégorie : Service
EXCELLENT SERVICE WRITER
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Recommandé
Employés avec lesquels vous avez travaillé

DG
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Dale G.
Burleson, TX
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2017
client vérifiéVérifié Client
Catégorie : Service
EXCELLENT SERVICE WRITER
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/13/2017
Type de service : Maintenance
Catégorie : Service
Poor management
read my comments
Non recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/13/2017 03:06 PM

Good afternoon.  

Thank you very much for your time on the phone today.  I appreciate your feedback and Mary and I value your business.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly & Fast service!
I have always been pleased with my services and time at this dealership. Courteous and great timing.
Recommandé
Employés avec lesquels vous avez travaillé

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Yes
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/12/2017 11:37 AM

Good afternoon John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JD
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James D.
Cleburne, TX
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service on Santa Fe
Great Service and employees
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/10/2017 01:08 PM

Good afternoon James.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

FA
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Fleather A.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
Excellent
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/10/2017 01:08 PM

Good afternoon Fleather.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great communication with updates on vehicle.
Thanks
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/08/2017 03:28 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SC
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Steven C.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The facility is clean, well-lit and the service people are very professional and friendly.
I'm very pleased with my first service experience at Hiley Hyundai. It mirrored my sales experience and I couldn't be happier. Your service manager is great!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/08/2017 03:27 PM

Good afternoon Steven.  Congratulations on your new Hyundai and welcome to the Hiley Hyundai family.  

We appreciate your kind words and look forward to exceeding your service needs for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

LJ
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Laura J.
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
5 Star Service but High Prices
Omg, it's no joke that dealership prices are insane. *BUT* at least they provide 100% trustworthy work and care at Hiley. My brakes and A/C are now feeling brand-new even though my car is over 9 years old.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 06/08/2017 03:26 PM

Good afternoon Laura.  Thank you for your honest feedback.  I agree you will pay more for factory parts and service, but you said it best....Your A/C and brakes are feeling brand-new on your 9 year old car.  

Thank you for trusting Hiley Hyundai with one of your largest investments to keep you and your family safe. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.