MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

RT
gravatar
Roger T.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Location to our residence
Very happy with service & in timely manner
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/02/2017 01:19 PM

Good afternoon Roger.  I will certainly look into why the appointment was not in our system, however, I'm very happy to hear we were able to complete your service in a timely manner.
 
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
friendly customer service and explained all problems with vehicle
Kept my car longer than expected and gave me a clean lower class car to drive, " only one I had". Expensive repair for a fairly inexpensive part, labor was the most expensive.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/02/2017 01:17 PM

Good afternoon.  I will like to speak with you regarding your experience.  My understanding is the part that was needed was not a common item and had to be special ordered.  We also provided you with a new 2017 Hyundai Elantra GT while your 2012 Elantra was being serviced.  

I look forward to speaking with you to get more details in an effort to provide you with the best possible experience.  

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

QV
gravatar
QUINN V.
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast and friendly service.
This was the first time I had service done here. Yes! I would.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/31/2017 04:18 PM

Good evening Quinn.  Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  

Welcome to the Hiley Family.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

MD
gravatar
Margaret D.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Clean and New
Please print info on the window sticker. The market might fade?
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/30/2017 04:14 PM

Good evening Margaret.  Thank you for your recommendation regarding the reminder sticker.  Although we have yet to have one fade on us using the Sharpie, we will certainly take that into consideration.  


We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

DH
gravatar
Dartagnan H.
Grand Prairie, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service From People Who Care!
I had previously had two bad experiences from another Hyundai Dealership. So, I decided to take my Santa Fe to Hiley Hyundai based on the reviews. The customer service that I received was fantastic. Mary, the Service Rep., was very helpful and caring. She put forth every effort to ensure that my Santa Fe was properly diagnosed and repairs made in a timely manner. I will always return to Hiley for all of my service needs.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/30/2017 04:12 PM

Good evening Dartagnan.  We very much appreciate the kind words.  Thank you for trusting Hiley Hyundai with your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Welcome to the Hiley Family! 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/29/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It is so close to my home instead of driving to Granbury.
Yes I would now.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/30/2017 08:24 AM

Good morning.  Happy to hear we can help shorten your commute for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RL
gravatar
Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great hassle-free service!
I've been enjoying going to Hiley Hyundai for my service needs.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/29/2017 09:36 AM

Good morning Regina.  We appreciate you being a loyal customer of Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great place
I like to do my service here because things are done in a timely manner and Mary is very friendly and informative with any questions I have. Much better here than the dealership that I purchaced my Hyundai from
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/29/2017 09:32 AM

Good morning Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
It's close to my home and I always receive great service
Always professional Mary M my service person is very courteous and friendly
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/29/2017 09:34 AM

Good morning.  Thank you for the kind remarks.   We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RS
gravatar
Robin S.
Mansfield, TX
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall done in an hour!
Mary was great. The service people were fast!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/26/2017 01:58 PM

Good afternoon Robin.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

KP
gravatar
Karen P.
Haltom City, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly, fast, courteous service!
The staff is AMAZING! Mary is the greatest!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/25/2017 01:30 PM

Good afternoon Karen.  We certainly appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

RS
gravatar
Robin S.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love this place
They always take care of my car and go out of their way to make sure that everything goes smoothly.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/25/2017 04:23 PM

Good evening.  We are always happy to be of service to you. Hope you and your family had a safe and fun trip to Florida.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CJ
gravatar
Christine J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast efficient service
Thank you for friendly efficient service.
Mary is clear concise and to the point with a Great friendly attitude!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/24/2017 03:52 PM

Good evening Christine.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

JC
gravatar
Jason C.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Professional and quick
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/24/2017 03:49 PM

Good evening Jason.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Thank you
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/23/2017 02:03 PM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

TD
gravatar
Terry D.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Extremely accommodating!
Thanks to Hiley for handling the full service AND the unplanned state inspection on a Saturday in such great timing.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/19/2017 08:48 AM

Good morning Terry.  Glad to hear we were able to accommodate all your service needs.  We appreciate you choosing Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
They did just what I needed...quickly and in one visit.
Efficient & friendly.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/19/2017 08:45 AM

Good morning Gary.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

BB
gravatar
Brandon B.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Better than expected
Really fast service. Very professional. The agent provided more help than I asked for by finding other recalls to fix on my car. Would definitely recommend.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/19/2017 08:44 AM

Good morning Brandon.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

SM
gravatar
Sandra M.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and caring staff.
Always get a appointment in a timely manner and the staff is friendly and accommodating.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/12/2017 06:57 AM

Good morning Sandra.  We appreciate the kind words.  
I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé

CJ
gravatar
Caron J.
Temecula, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Mary from the customer service department is a pleasure to work with as she is always responsive, caring, and empathetic to her customer's needs.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/12/2017 06:55 AM

Good morning Caron.  We appreciate the kind compliments regarding Mary.  We are privileged to have her as part of our service team.  

Thank you for continuing to trust Mary, and Hiley Hyundai with your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.