MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

WS
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Wednesday S.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
They are always friendly and fast
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/27/2018 01:29 PM

Good afternoon Wednesday.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

Thank you for choosing and trusting in Hiley Hyundai.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

RR
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Randall R.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service/part needed
Brought my vehicle in for a minor problem. A part had to be ordered, and an appointment was set for the folliwong day. My car was fixed in thr stated time. Alll personel were courteous, professional, and friendly. Great overall job!!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/27/2018 01:28 PM

Good afternoon Randall.  Thank you for the compliments.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Cleburne, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Center
Great customer service!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/05/2018 07:29 AM

Good morning.  We appreciate the compliment. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

DC
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Debra C.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
One evening I found my battery was dead. I called Hiley & Mary gave me the number to get my car towed in to look at it so we could be sure it was just the battery. The people who set up the towing were great & made sure I had someone quickly to take my car. The next afternoon it was fixed & ready for me to pick up! Thank you Hiley!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/05/2018 07:28 AM

Good morning Debra.  Happy to hear we were able to take care of you and your dead battery in a timely matter.  We certainly wouldn't want you to be stranded.  

Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

FA
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Fleather A.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent job
Awesome experience.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/05/2018 07:22 AM

Good morning Fleather.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No wait time and took care of me
Awesome
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 09/05/2018 07:20 AM

Good morning Debra.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

JD
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James D.
Mansfield, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellence
Hiley Hyundai is superior from its sales staff to service! We recommend this dealership hands down!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/31/2018 08:35 AM

Good morning James.  Thank you for the recommendation.  I know the sales process can be challenging, but we will happily accept your superior rating.  

We appreciate you choosing and trusting Hiley Hyundai.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

VR
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Vickie R.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Your Dealership provides quality service and I feel secure in the knowledge of your staff to keep my car running like a dream!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/31/2018 07:51 AM

Good morning Vickie.  Thank you for the wonderful feedback.  It's great to hear that we keep your car running like a dream!!  Love it when our clients are happy.  

Have a great weekend!


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

EQ
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Elliott Q.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great survice!
Mary did great!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/31/2018 07:47 AM

Good morning Elliott.  Thank you for the feedback.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

MS
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Matthew S.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It was quick and easy
The service rep was kind and helpful and wasn't ”pushy” with some of the extra services they were offering.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/31/2018 07:46 AM

Good morning Matthew.  We appreciate the compliments.  We make every effort to present your vehicle maintenance recommendations as professional as possible.  

Thank you for choosing and trusting Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Midlothian, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
The service department is quick and very professional.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/30/2018 10:59 AM

Good afternoon.   We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

CF
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Charlie F.
Arlington, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary Carter, Service Consultant
Mary in the service department is great she is has always been very helpful. The only concern I have is that my car has been in the shop a lot and only has 33,000 miles on it.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/30/2018 08:07 AM

Good morning Charlie.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

JC
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Jason C.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Service department is great, Sara is very professional. I recommend taking your vehicle here for service.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/29/2018 11:11 AM

Good afternoon Jason.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Best part is that it is very close to my house. : - )
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/23/2018 12:18 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Happy to hear we are right in your neighborhood.  

We appreciate you choosing Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
2013 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
top stuff
did what they needed to do in a reasonable amount of time. good on the lads
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/20/2018 06:28 AM

Good morning.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Much better than last time
We have always taken our car here for service since we purchased it and I am glad there service center was back to normal this time!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/17/2018 01:57 PM

Good afternoon.  We appreciate the feedback.  Thank you for choosing and continuing to trust in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

BM
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Beverly M.
Burleson, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/14/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nothing
Don't go there...Find a reliable auto service ...KC's
Non recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/15/2018 09:09 AM

Good morning Beverly.  I'm sorry to hear you feel you had issues with all the aspects of your service visit.  

I left you a voice mail this morning and would like to discuss with you further at your convenience.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

AS
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Andrew S.
Alvarado, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/12/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional, friendly, knowledgeable and fast!!
I love this dealership!! Very professional, friendly, knowledgeable and fast and you don’t feel pressured into extra work in your car they just give suggestions.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/14/2018 09:19 AM

Good morning Andrew.  We greatly appreciate the wonderful compliments.  Thank you for continuing to choose and trust Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

AP
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Arunee P.
Joshua, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Santa fe
?
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/13/2018 07:11 AM

Good morning Arunee.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Always great service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/11/2018 12:56 PM

Good afternoon Deborah.  I would like to personally thank you for taking the time to complete our survey.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.