MC

Mary A Carter

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1101 reviews)
79

Client vérifié
Mansfield, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tucson oil change
Efficient, helpful, friendly, convenient, & dependable. I like working with Mary, who was at Jerry’s in Weatherford where I bought my Sonata before I bought my Tucson at Hiley. She was and is always professional & helpful.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/11/2018 12:53 PM

Good afternoon.  We appreciate the wonderful compliments.  Thank you for continuing to service with Mary and for choosing and trusting in Hiley Hyundai.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Richland Hills, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/06/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Helpful staff
Good job
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/06/2018 12:52 PM

Good afternoon, Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

SC
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Sherri C.
Burleson, TX
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/04/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast and convienient
Have the times I want. Quick and convenient service. Friendly staff.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/04/2018 06:48 AM

Good morning Sherri,

Thank you for your feedback, we do our best to give all of our customers the best service we can. Have a great weekend. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

PP
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Paul P.
Burleson, TX
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hiley Burleson Service Appt
Hiley Hyundai Burleson has given me no reason to go amy where else. They always provide quality and on time service. Ask for Mary, she is great!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/04/2018 06:12 AM

Good morning Paul.  We simply couldn't ask for better feedback.  We appreciate you taking the time to complete our survey.  

Thank you for choosing and trusting in Hiley Hyundai. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

LA
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Lee A.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service technician Mary!
Mary worked hard to keep us informed as to what was needed in a friendly, professional manner. She did not try to up sell us things we did not need. She made you feel you could trust her & in the world of car repair, that is indeed rare. Our car was well repaired.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 08/02/2018 10:58 AM

Good afternoon Lee.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

CM
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Charles M.
Cedar Hill, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
They double checked an A/C problem and fixed it in a day. Although it was under warranty, that still good service. Also inspected some other things for issues and fixed them too.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/31/2018 04:10 PM

Good evening Charles.  We appreciate the feedback.  Whether it's warranty or customer pay, it is our goal to provide you with an excellent service experience.  

Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

JO
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Jennifer O.
Grandview, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service engine light issues
Had to bring car back twice, service engine light came on afterwards 2 times. Additional service was needed to clear the light but I wasn’t charged for it
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/31/2018 04:07 PM

Good afternoon Jennifer.  We appreciate you giving us the opportunity to make things right for you.  

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Mary @ Hiley Service went above and beyond when my car was showing an ABS error. She researched and found a technical service bulletin where the work to resolve this error would be under warranty. I will definitely be back to have my car serviced here. Thanks, Mary!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/31/2018 07:17 AM

Good morning.  We appreciate the wonderful feedback.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

KO
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Kenneth O.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
I came in earlier and asked about the waiting time for an oil change and was told they were busy in the back because of recalls. I asked if I could get in quicker if I came in later and was told probably. I came in several hours later in the afternoon and got in quickly. Several other things were needed and were performed quickly. I was in for slightly more than an hour.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/31/2018 07:15 AM

Good morning Kenneth.  We appreciate you working with us.  We make every effort to minimize your wait time on each visit.  

Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

LJ
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Laura J.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Mary is the best!
Mary always goes out of her way to assist in any way she can. She is great!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/30/2018 10:53 AM

Good afternoon Laura.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

HM
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Hristov M.
Grand Prairie, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great place
Frendly And professional customer service
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/27/2018 06:57 AM

Good morning Hristov.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

JH
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Jodi H.
Joshua, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Was happy
Was quick
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/27/2018 06:56 AM

Good morning Jodi.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

DM
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Douglas M.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Happy owner
I move into the area and was very satisfied with my service at my old dealership. I was a little hesitant to go to a different dealer for my service, but I scheduled my appointment with Haley Hyundai. From the moment I arrived I was treated with the same excellent customer service as with my old dealership. I was very satisfied with every aspect of the service as I before. I would recommend Haley Hyundai service department to everyone. A very pleasant experience.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/27/2018 06:55 AM

Good morning Douglas.  Welcome to the neighborhood.  Thank you for giving us the opportunity to earn your business.  We look forward to providing you with excellent service for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

SJ
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Sherman J.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mr.
Mary makes it great. She is great at getting the top service for your vehicle.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/26/2018 09:01 AM

Good morning Sherman.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

MP
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Michael P.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Efficient Service
The Service Department here is always quick and efficient. They describing the repairs clearly and are always polite. Will continue coming here for all my service.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/26/2018 08:59 AM

Good morning Michael.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

BH
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Brenda H.
Crowley, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome customer care
I love coming to Hiley Hyundai.Mary my service person is very friendly and always delivers 5 star service in every area when it comes to taking care of my vehicle.
I'm always in and out in a very timely manner when taking my car for service.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/26/2018 08:58 AM

Good morning Brenda.  Thank you for the wonderful compliments.  We look forward to providing you Awesome Customer Care for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

KM
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Keith M.
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Love Hiley Hyundai!
Excellent work ms Mary and her team always give great customer service and at a fast pace!
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/26/2018 08:57 AM

Good morning Keith.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

RB
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Richard B.
Burleson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I was treated with great respect and the service was excellent. Thanks for a great experience.
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/23/2018 06:50 AM

Good morning Richard.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Alvarado, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/21/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great place to buy a car
Great place to buy a car! You get one free oil change but it takes over an hour to complete oil change .
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/23/2018 06:42 AM

Good morning.  We appreciate the compliments.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Worth, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
A
A
Recommandé
JD K., Fixed Operations Director de Hiley Hyundai of Burleson a répondu le 07/19/2018 10:26 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileycars.com
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.