KO

Kent Odekirk

Mike White Ford of Coeur d'Alene

Évaluation globale

4,9

(265 reviews)

88

Critiques de Kent Odekirk

Client vérifié

Coeur D Alene, ID

04/22/2023

Vérifié Client

10

Catégorie : Service

Always great Service

Had a serious noise coming from my engine. After Matt did a little research. It was a recalled part in the brake system and they had the part in stock and were able to get me on the schedule the next day. Shuttle service was very convenient. Always well taken care of at Mike White Ford. Thank you!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/24/2023 04:30 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are so glad that Matt was able to get you in quickly and that the shuttle service was convenient. We appreciate your business and are glad that we were able to get your car fixed quickly.

Employés avec lesquels vous avez travaillé

MK

MICHAEL K.

Coeur D Alene, ID

03/25/2023

Vérifié Client

10

Catégorie : Service

Mobile Service Recall

Quick easy and friendly.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:24 AM

Thank you for your kind words, Michael! We are so glad to hear that your experience with us was quick, easy, and friendly. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

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BARRY A.

Rathdrum, ID

03/21/2023

Vérifié Client

10

Catégorie : Service

Oil change

Quick, friendly and professional! I was extremely pleased!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2023 03:55 PM

Thank you for your kind words, Barry! We are so glad to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

JO

JAY O.

Kettle Falls, WA

Ford F350

02/28/2023

Vérifié Client

10

Catégorie : Service

Accident damage repair

First time coming in for an accident repair. Had driver's side mirror replaced. The quote was well within our insurance allowance and the final bill was even less. Even though there was a minor glitch the service we received was as usual outstanding. Mike White's is where we purchased and where we have always serviced and is where we bought tires too.. we trust them. Our truck has bever been anywhere else. We drive several hours to this location because of the service given.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/06/2023 04:55 PM

Jay, thank you for giving us the opportunity to work on your F350. We're so glad that you trust us with your vehicle! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

SR

SHIRLEY R.

Rathdrum, ID

02/01/2023

Vérifié Client

10

Catégorie : Service

Mobile service experience

I am so grateful for the mobile service that was provided to me by the service department. It was such a great way to take care of the repair needed and the two young men that came were professional and did a great job. I am a senior and also caregiver to my 94 year old mother, so I am so glad this option was available.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 02:41 PM

Shirley, thank you for the kind review! It was our pleasure to be able to take care of your vehicle. Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé

MB

MICHAEL B.

Dalton Gardens, ID

01/26/2023

Vérifié Client

9

Catégorie : Service

Super.

Bought new tires. Everything went great and staff was again wonderful.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/31/2023 02:28 PM

Michael, thank you for the super review! We're so glad that your tire purchase was smooth and pleasant! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

TP

TIMOTHY P.

Coeur D Alene, ID

Ford Expedition

01/01/2023

Vérifié Client

10

Catégorie : Service

Excellent service

I had an issue that required a quick response, and the service department got me in quickly and resolved my issue.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/02/2023 02:56 PM

Timothy, thank you for the excellent review! We're so glad that we were able to take care of your issue and get you safely back on the road. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Client vérifié

Rathdrum, ID

Ford Super Duty F-350 SRW

12/02/2022

Vérifié Client

10

Catégorie : Service

Great service

All good

Employés avec lesquels vous avez travaillé

SR

SHIRLEY R.

Rathdrum, ID

11/27/2022

Vérifié Client

10

Catégorie : Service

Oil change

The service is always excellent and the team knowledgeable and very courteous.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:07 AM

Shirley, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

LM

LARRY M.

Post Falls, ID

11/24/2022

Vérifié Client

10

Catégorie : Service

F-150 service.

Good and friendly service.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:08 AM

Larry, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

Client vérifié

Hayden, ID

11/23/2022

Vérifié Client

10

Catégorie : Service

Purchased winter tires

Polite, quick and easy. took me home on shuttle.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:08 AM

Anonymous, thank you for the kind review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

CM

CHRISTOPHER M.

Hayden, ID

11/23/2022

Vérifié Client

10

Catégorie : Service

2018 Ford Explorer oil change and service

Service did a great job and gave me information that I needed. Have an upcoming service appointment for new tires and battery for this upcoming winter.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:09 AM

Christopher, thank you for the great review! We're so glad that we were able to get you the information that you need. We look forward to serving you again!

Employés avec lesquels vous avez travaillé

Client vérifié

Coeur D Alene, ID

11/22/2022

Vérifié Client

10

Catégorie : Service

Excellent service.

I was early for my appointment but it was no problem. Service was fast and excellent. Even fixed my clock so it was correct. Thanks

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:16 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

BS

BARBARA S.

Coeur D Alene, ID

Ford F350

11/17/2022

Vérifié Client

9

Catégorie : Service

Excellent, technical, trustworthy

Quick and timely service. Service found clear answers to all questions.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:27 AM

Barbara, thank you for the excellent review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

ML

MICHAEL L.

Hayden, ID

11/16/2022

Vérifié Client

10

Catégorie : Service

Always provide great service and helpful staff

Been taking my pickup in for service since the purchase. Will no doubt purchase another vehicle here, and trust their staff as service providers.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:33 AM

Michael, thank you for the kind words. We have passed them along to our team. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

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ERIC C.

Valleyford, WA

Ford Super Duty F-350 SRW

11/12/2022

Vérifié Client

5

Catégorie : Service

Service

I do not have any issues with the mechanic's work, they do a great job. What I do not appreciate is having to make multiple appointments for multiple problems to have serviced. Recently, when I booked an appointment several weeks in advance giving them a list of requested service items and diagnostics for problems I had experienced, having the vehicle dropped off for all services to be done in one visit, keeping the vehicle as long as they needed it. I dropped the vehicle off 3 days early after hours. The morning after I dropped it off i received a call from a sevice rep reviewing all the sevices I requested, and was told no problem, that they would work on it as they could fit it in. Then recieved a call on the scheduled appointment day from Kent. He expressed it would only have an oil change and a seperate visit would be needed for other servicing. He argued with me on my request to replace parts that were over 15 years old and failing that I had booked for. He expressed that THEY would determine what parts needed to be replaced on upon their evaluation, and not on my request for old part replacement. He went on to say they dont have time to accomodate my service request. Keep in mind that I was dropping the vehicle for as long as they needed it to get the service performed in one visit. I'm not sure why they are asking to make multiple appointments to get service. This will drive customers away! I have 4 Ford vehicles of which three were purchased from CDA dealership. I also had a similar issue when booking another appointment a month ago on another vehicle, oil change only then seperate appointment visit for other services, even on drop off as long as they need it. This seems to be a trend. With limitations on schedules, extended drive times to the dealership and fuel prices, multiple visits are not appreciated and more than an inconvenience. This new policy of multiple visits for mulitple problems needs to change. We are not going to tolerate it. Mike White service center get your internal department schedules together and service your loyal customers, or they will no longer support you.

Employés avec lesquels vous avez travaillé

Client vérifié

Coeur D Alene, ID

11/11/2022

Vérifié Client

10

Catégorie : Service

Super fast and superb service

This is the first dealership that has an on-time service department. Bravo to your front and back line technicians

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:38 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

MP

MARSHA P.

Coulee Dam, WA

Toyota Tundra 4WD

11/08/2022

Vérifié Client

10

Catégorie : Service

Great service

Great customer service all around every department great environment I always leave feeling taken care of

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/23/2022 04:34 PM

Marsha, thank you for the great review! We're very proud of our team and glad that you are a part of the Mike White Ford family! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

PM

PATRICIA M.

Rathdrum, ID

11/08/2022

Vérifié Client

10

Catégorie : Service

Reset

I wish they would remember to reset my oil gage when they are done!!!!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/23/2022 04:31 PM

Patricia, thank you for letting us know about this issue. We cannot improve unless we know where our weaker areas are. We have discussed this situation with our team and will work hard to ensure that this doesn't happen again.
Thank you.

Employés avec lesquels vous avez travaillé

Client vérifié

Priest River, ID

11/02/2022

Vérifié Client

10

Catégorie : Service

Great service

I always have received great service from Mike White Ford, so there’s never a hesitation when it comes to servicing my Ford. I always go to Mike White Ford.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:53 PM

Anonymous, thank you for the great review! We're so glad that you choose to bring your vehicle to us and we promise to keep continuously improving for you!

Employés avec lesquels vous avez travaillé

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