Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(891 reviews)
87

Critiques de JAKE RITTER

DF
gravatar
Donna F.
Denton, TX
2008 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Trustworthy!
I purchased my Santa Fe here and have always had maintenance and repairs done here. Courteous, trustworthy and good work!
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/13/2016 08:02 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
Client vérifié
Little Elm, TX
2013 Hyundai Sonata Hyb
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Easy service
Quick and easy
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/09/2016 03:56 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
Client vérifié
Sanger, TX
2011 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/08/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good Service
The service check in was quick. I left my car there so I'm not sure how much time the service actually took but it was all ready to go by the time I got back. The only thing that was disappointing is : i brought my car in to replace a part. I knew it need to be replaced and told the person on the phone this.. in hopes that if we needed to order a part we could do so before bringing it in. I will admit that i didnt specifically ask for the part to be ordered but i did say "i dont know if yall need to order this but i need it replaced" the person responded with "oh those are pretty easy". I get a call after bringing my car in that they couldnt replace the part because the they needed to order it.. and id have to come in again.. its a little inconvenient but like i said overall im happy.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/08/2016 10:41 AM

Thank You

Ms. Long you are correct, unfortunately The manufacture has us verify what part(S) need to be placed prior to ordering it. I do apologize for the inconvenience, we do respect your time and will process your car quickly once said part arrives.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RC
gravatar
Rebecca C.
Denton, TX
2011 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/07/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly service. Usually spot on.
Took car in for an oil change and to check my sun roof. I had hail damage and had taken my car to a paint less dent repair shop. Severe wind noise so I took car back to the paint less dent repai to adjust. I still didn't think the roof was put back correctly so I asked the Hyundai dept to check out the sun roof. They said it was in the proper position. Long story short I ended up having to take the car to a body shop to get the sun roof adjusted. Turned out the headliner wasn't put back correctly. This was not a Hyundai service dept issue, but I expect a lot from them, and usually they out perform my expectations. For this reason I gave them 4 stars instead of the normal 5 stars they usually get.
Would recommend Eckert service dept for anything else. I will be going back for car service and maintenance.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/08/2016 05:00 AM

Thank You Ms. Cantrell, i apologize that we had let you down. I look forward to working with you again as well, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
JAIME CHEVEZ
KL
gravatar
Kathleen L.
Lewisville, TX
2014 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!
Great as usual, won't go anywhere else
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/06/2016 02:26 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
JS
gravatar
Joseph S.
Denton, TX
2014 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They always know you and da a really good job!
use them for both cars
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/06/2016 05:48 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
Client vérifié
Keller, TX
2007 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
They take great care of my vehicle.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/03/2016 04:35 PM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
gravatar
Jeffrey C.
Argyle, TX
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Typical Unreliable, Untruthful Sales Department - Service Dept Great So Far.
When I purchased this car in March it was not even cleaned properly. Streaks on the windows and dust on the dashboard. The sales process took well over four hours. I felt like I had been beat up when I left. Coming in to this maintenance I did not have high hopes for Eckert. If this oil change would not have been free, I would definitely have gone somewhere else. The experience with the service department was much better.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/01/2016 11:59 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
DM
gravatar
Dale M.
Corinth, TX
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly and helpful
Great service
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/01/2016 08:33 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
Client vérifié
Highland Village, TX
2014 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Fast Service!
They got me in right away, when I discovered I had a nail in my tire. Unfortunately, it could not be patched, and I had to buy a new tire. But, the size tire I needed was in stock and they were able to fix the tire FAST-FAST-FAST!
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/01/2016 07:11 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
JAIME CHEVEZ
Client vérifié
Oak Point, TX
2010 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
friendly staff
about the same price and time as the quick oil change, but with Hyundai inspection and quality.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 06/01/2016 07:11 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
GB
gravatar
Grady B.
Denton, TX
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great employees giving great service!!!
This is a great place to buy a car and then take it for service.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/29/2016 02:53 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
DT
gravatar
David T.
Denton, TX
2015 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Kind people and great service
This is the best dealership in DFW!!!
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/25/2016 05:01 AM

Thank You David

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
DS
DAVID SHIPLETT
JP
gravatar
Jennifer P.
Addison, TX
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick
Great job again
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/25/2016 05:00 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
JAIME CHEVEZ
EF
gravatar
Ernest F.
Argyle, TX
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
good customer service
good
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/24/2016 05:42 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
RP
ROBIN PETERSON
GT
gravatar
Guillermo T.
Denton, TX
2002 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/19/2016
client vérifiéVérifié Client
Catégorie : Service
They got my trust back!
I wasn't sure if my feedback would be taken seriously, but they did and I was impressed by their professionally response and also they fixed the problem with my vehicle!
Recommandé
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
JAIME CHEVEZ
JK
gravatar
Jeffrey K.
Prosper, TX
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, helpful employees
This is the best service at a dealership we have ever experienced. They are laid back in a good way. Very friendly and knowledgeable. They really care about their clients.
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/19/2016 04:56 AM

Thank You

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
CS
gravatar
Chad S.
The Colony, TX
2016 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/18/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Apointment was done on time.
Yes
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/18/2016 04:31 PM

I do apoligize about the car wash, we do wash vehicles upon request. It does rerquire an additional 20-30 min as we do hand wash them.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
GT
gravatar
Guillermo T.
Denton, TX
2002 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/19/2016
client vérifiéVérifié Client
Catégorie : Service
They got my trust back!
I wasn't sure if my feedback would be taken seriously, but they did and I was impressed by their professionally response and also they fixed the problem with my vehicle!
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/17/2016
Type de service : Maintenance
Catégorie : Service
Not very happy this time
I went to have a tire rotation and oil change and the vehicle got worse! I'd like them to fix the problems.
Non recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/17/2016 03:12 PM

Mr. Terrazas,

 We will be more than happy to look at the vehicle anytime, please bring it by, the struts do leak oil sometimes when they are bad. If it feels worse we can rotate the tires back to where they were originaly. Our goal is your satisfaction, so please stop by at your convenience.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/19/2016 07:42 AM

Thank you for allowing us the opportunity.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
gravatar
Darrel M.
Denton, TX
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best dealer
I always have great service when I visit this dealer
Recommandé
DONALD W., Fixed Operation Manager de Eckert Hyundai a répondu le 05/17/2016 01:00 PM

Thank you


Don Wheeler
Fixed Operation Manager
940-243-6208
Employés avec lesquels vous avez travaillé
JR
JAKE RITTER
JC
JAIME CHEVEZ
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.