JM

JEFERSON MARTINEZ

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(125 reviews)
0

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Customer sevice was very professional and helpful
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/06/2019 02:57 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/27/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ripoff
When you visit this location be prepared to have your wallet packing because they will hit you with some sort of cost that you were not expecting.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/27/2019 03:08 PM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business and have a better understanding of the process. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I purchased the vehicle from the air
Excellent Work
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/29/2019 03:06 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SG
gravatar
Susan G.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car service
First service experience with my new Hyundai vehicle - a tyre rotation. It took a little while longer than I expected but they gave me 50% off the bill and I don’t have to take the car back until it’s ready for the 15,000 mile service hopefully so I can’t complain.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MC
gravatar
Michael C.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service is great and my service rep. Sean is great.
My service tech is the best. Mr. Sean also keep me informed on the status of my vehicle. He always asked is there anything he can do for me doping my stay at the dealership. Great job Mr. Sean
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:58 PM

Thank you for your wonderful 5 star rating Michael, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CH
gravatar
Carolyn H.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service was great. My service sdvisor (Will Bishop) was friendly and most courteous.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:51 PM

 We appreciate your positive feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BW
gravatar
Brenda W.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
NO COMMENT
I HAVE BEEN WITH POHANKA HYUNDAI FOR MANY YEARS.
THE SERVICE HAS ALWAYS BEEN EXCELLENT - EVEN IF I DON'T AGREE WITH SOME OF THE SERVICE COST.
EMPLOYEES ARE INFORMATIVE, COURTEOUS, PROFESSIONAL & FRIENDLY
I HAVE NO COMPLAINTS.
PLUS YOU PROVIDE 'SNACKS' :)!!!!!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:49 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Brenda. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CM
gravatar
Cassandra M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I decided to wait for my car to be serviced. My car is still fairly new so I went in for the oil change and tire rotation. I appreciated being able to get in an out within a very reasonable time. Service rep was very good at keeping me informed of the status by text which I liked.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/12/2019 03:21 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Cassandra. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.