DF

DWAYNE FORRESTER

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(311 reviews)
46

KW
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Kenneth W.
Accokeek, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome
Vey nice staff always willing to go the extra mile.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/20/2017 01:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Department
It was my first time at the new location in Capital Heights, Maryland. Very large facility. Great Service department. Service Rep was very helpful and friendly. Will definitely return.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/15/2017 09:21 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.


Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Clinton, MD
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/10/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Just tell me what's going on
Provide status communication. The service was okay.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/11/2017 07:16 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. We appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EE
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Earl E.
Temple Hills, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Wonderful Service
Great service and good waiting area
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/22/2017 12:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Glenn Dale, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
First time bad services/and after warranty goes out.
Took my car in so I can feel comfortable with her traveling on he road. Took the car in for specific problems, and the two things I had problems with where not done. They talked us into a servicing of which the warranty had just gone out. And the two issues we came there for were not even taken care of. Now the car will not start, only a few days after taking it in to them.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2017 11:08 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, there is also no email on file for you, please send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KW
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Karen W.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service is Excellent
The service technician was informative and friendly, The cashier was professional and polite.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/16/2017 07:11 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai
I had to get my engine replaced and they were courteous with the entire process.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/06/2017 11:57 AM

Thanks so much! We appreciate you taking the time and giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

FL
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Francis L.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
because of Mr Will Bishop, service Advisor at the fron desk.
because of Will Bishop, service advisor at the front desk. He made you feel like he want you as a customer and you to return to get your car service at Hyundai . Thanks again Mr Bishop for you help.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/06/2017 11:55 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Will is ecstatic to hear you enjoyed your experience, along with  our entire staff, who enjoyed catering to your needs as much as you enjoyed your service. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DT
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Doris T.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
have a great team of customer service people.
Great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/23/2017 07:36 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. Your service advisor Sean will be looking forward to seeing you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KW
gravatar
Kenneth W.
Accokeek, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/15/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Vehicle is not working properly after a new engine and new fuel injectors
Do your research and don't take what they are telling you as the truth.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/16/2017 07:42 AM

Thank you for providing your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and communication methods with our customers. We strive for the best and we would like to invite you back to our business to reassess the issue in an effort to supply you with more efficiency and positive end result. 

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Waldorf, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/03/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Excellent
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 10/06/2017 04:10 PM

Thank you for your review. It was a pleasure working with you, so if you ever need us in the future, just give us a call.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

CB
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Carolyn B.
Cheverly, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Pleasant, courteous customer service
Service was completed in time promised.
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 09/26/2017 04:52 PM

Sean and the team thank you for your 5 star review. We appreciate the trust you place in us for your service. We look forward to seeing you and your 2013 at your next appointment.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
not so great
what made the visit not so great is the problem concerning my car has not been resolved. i guess the car will just have not start in order for the problem to be resolved
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 09/23/2017 07:58 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory. I will be looking into those concerns with Will immediately. 

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

DC
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Duane C.
Bowie, MD
2014 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
large waiting room
everything fine, but ice cream sandwiches need to be refresh
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 09/21/2017 07:10 AM

Thank you for your review. We truly appreciate the opportunity to serve you. We will be looking into your concern with ice cream immediately. We look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

BB
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Bryan B.
Laurel, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Suspension repair
The turnaround time was great. The customer service was awesome.
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 09/20/2017 12:11 PM

Thank you for your review. Sean and the team will see you and the Equus next service visit.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

LS
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
68000 mile servicing
Automobile was serviced on Monday and today, Thursday, car would not start. Had to call for a jump now I am taking it back to Pohanka Hyundai.
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 08/25/2017 06:49 AM


Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
For me it is the service team and the knowledgeable mechanics
Awesome service
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 08/23/2017 11:45 AM

Thank you for your review. We are a local business that depends on positive word-of-mouth for business and would greatly appreciate it if you would recommend our business to your friends and neighbors. We look forward to seeing you again soon.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

Client vérifié
Forestville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The best service technician
Always available and looking out for the customer
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 08/17/2017 06:14 AM

Thank you for taking the time to tell us about your experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give us a call!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

Client vérifié
Bowie, MD
2011 Hyundai Elantra To
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service (Wil)
Yes
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 07/25/2017 05:02 PM

I’m so pleased you enjoyed our services. We truly appreciate your business and trust in us. I am very happy to hear that Will and the service staff met your needs. Look forward to seeing you on your next service.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé

EE
gravatar
Earl E.
Temple Hills, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/08/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Place
Wondeful Service
Recommandé
RALPH D., SERVICE MANAGER de Pohanka Hyundai a répondu le 07/11/2017 05:26 AM

Sean and I thank you for your review. We truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.