CP

Cole Patterson

Service Advisor
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(774 reviews)
80

LV
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LESLIE V.
Pinehurst, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2019
client vérifiéVérifié Client
Catégorie : Service
Attentive service
Easy access to staff who were attentive to details
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/28/2019 08:27 AM

Leslie, thank you for the excellent review. We're so glad that you had a great experience. We strive to pay attention to details so that you have the best possible service the first time. We will pass your kind words along to the service department. Thank you for choosing Mike White Ford. We look forward to serving you and your F150 again in the future.

Employés avec lesquels vous avez travaillé

DL
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DIANE L.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2019
client vérifiéVérifié Client
Catégorie : Service
Everyone is really terrific friendly, helpful
A wonderful place to come. Service is quick and timely
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/26/2019 02:21 PM

Diane, thank you for the terrific review! We're so glad that you had such a great experience with our service department! Thank you for choosing Mike White Ford! We look forward to serving you and your Forester again in the future!

Employés avec lesquels vous avez travaillé

BP
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BETTYANN P.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
client vérifiéVérifié Client
Catégorie : Service
Oil change tire rotation
Great customer service
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/22/2019 08:23 AM

Bettyann, thank you for the great review! We're so glad to hear that your oil change and tire rotation went smoothly! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Employés avec lesquels vous avez travaillé

JB
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JULIE B.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2019
client vérifiéVérifié Client
Catégorie : Service
Great Service
Performed a fix on my engine (leaking cover plate) - fully covered by warranty. Excellent service...
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/22/2019 08:21 AM

Julie, thank you for the excellent review. Although we're sorry to hear about your engine, we're so glad that we were able to take care of your needs! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

LH
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LAURA H.
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2019
client vérifiéVérifié Client
Catégorie : Service
Service experience
I took my car in for the regular oil change and tire rotation. As always, service was great!! They always go above and beyond. Customer service is top notch. I purchased my car at this dealership as well. I have only had positive experiences here. I would absolutely recommend Mike White Ford.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/20/2019 08:13 AM

Laura, thank you for the great review! We're so glad that your oil change/tire rotation went well and it sounds like you've had multiple positive experiences. We're so glad to have you as a continuing customer and look forward to serving you again in the future at Mike White Ford!

Employés avec lesquels vous avez travaillé

MH
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MAUREEN H.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2019
client vérifiéVérifié Client
Catégorie : Service
Dependable and easy!
Friendly service and professional service.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2019 02:48 PM

Maureen, thank you so much for the excellent review. We're so glad that you found your service experience friendly and easy. That's what we want to hear! Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!

Employés avec lesquels vous avez travaillé

RC
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ROY C.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2019
client vérifiéVérifié Client
Catégorie : Service
Great Service
This was painless. I made the appointment and the vehicle was done before it was promised. They even reset my service/oil life which is something very few ever do. I waited in the customer lounge and that was very comfortable with wifi so I could even answer my email.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/16/2019 03:38 PM

Roy, thank you so much for the excellent review! It sounds like your visit went well and we're so glad that you were comfortable and able to tap into our wifi! That's exactly how we want all visits to go! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

EG
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EDWIN G.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2019
client vérifiéVérifié Client
Catégorie : Service
Friendly Expert Service
Mike White Ford’s service department is staffed with friendly experts who work hard to make sure your car gets serviced as quickly as possible.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/13/2019 08:05 AM

Ed, thank you for the fantastic review. We're very proud of our whole service team and are so glad that they were able to work together and make your experience seamless. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RA
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ROBERT A.
Cheney, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/12/2019
client vérifiéVérifié Client
Catégorie : Service
Accommodating
I asked the day of for a tire rotation. They did that too!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/13/2019 08:04 AM

Robert, thank you for the great review! We're so glad that we were able to get your tire rotation done for you as well! Thank you for choosing Mike White Ford! We look forward to serving you and your F150 again in the future.

Employés avec lesquels vous avez travaillé

BL
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BRIAN L.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2019
client vérifiéVérifié Client
Catégorie : Service
A well run Ford dealer.
Excellent service, friendly and knowledgeable staff. Prices are more than fair and always a pleasant experience. Job well done!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/12/2019 08:11 AM

Brian, thank you so much for the nice review! We're so glad that you had such a pleasant experience! We try and keep everything running ship shape and we're glad it shows! Thank you for choosing Mike White Ford! We look forward to serving you and your Expedition again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2019
client vérifiéVérifié Client
Catégorie : Service
Service department
We had our car serviced with an oil change. Thugs were done right on time and everyone was very friendly
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/12/2019 08:08 AM

Anonymous, thank you for the great review! We're so glad that your oil change went well and that you had a nice experience! Thank you for choosing Mike White Ford! We look forward to serving you in the future!

Employés avec lesquels vous avez travaillé

CK
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CATHY K.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2019
client vérifiéVérifié Client
Catégorie : Service
conscious service
Kept informed of everything going on in a timely manner.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/09/2019 01:20 PM

Cathy, thank you so much for the fantastic review. We're so glad to hear that everyone kept you informed during your service. Thank you for choosing Mike White Ford. We look forward to serving you and your Escape again in the future.

Employés avec lesquels vous avez travaillé

NO
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NATHAN O.
Post Falls, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/07/2019
client vérifiéVérifié Client
Catégorie : Service
F-150
I’ve always been satisfied with the way you service my F-150. The only exception is the one time I had the truck detailed - the detail was poor but I presume you subcontracted that out.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/09/2019 01:19 PM

Nathan, I'm glad that your overall experience was pleasant but am very sorry to hear that the detail experience was as expected. We do subcontract out some of our detail work when our own shop is too busy. That being said, it still should have been done well and I'm sorry that it wasn't. I can't change the past, but I'd be more than happy to mail you a coupon to one of our local car washes for a free wash to help make it up to you! If you're interested, send me an email at hbaggins@mikewhitefordcda.com I hope that your next visit with us will be a true 5 star experience!

Employés avec lesquels vous avez travaillé

MC
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MARILYN C.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2019
client vérifiéVérifié Client
Catégorie : Service
Good job
Good and fast service
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/07/2019 10:24 AM

Marilyn, thank you so much for the fantastic review. We always like to hear that your service is both good and fast! We hope to serve you and your Edge again in the future! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

RB
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RONALD B.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2019
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Friendly, courteous and efficient service.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/02/2019 03:56 PM

Ronald, thank you so much for the fantastic review. Customer service is our priority and there's nothing better for us than when you have a great experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Fusion again!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2019
client vérifiéVérifié Client
Catégorie : Service
Colby is great
Great service wouldn’t go anywhere else
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/02/2019 03:52 PM

Anonymous, thank you for the fantastic review! We're so glad you wouldn't want to go anywhere else and we agree that Colby is great! Thank you so much for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

MK
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MARGARET K.
Coeur D'Alene, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/30/2019
client vérifiéVérifié Client
Catégorie : Service
Scheduled maintenance
Better to call ahead for appointment which I did Satisfied with information regarding check off list Service desk helpful and polite
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2019 08:24 AM

Margaret, thank you so much for the kind review. We're glad that you got all of the information that you needed and had a nice experience. Thank you for choosing Mike White Ford and we hope that your next experience with us will be a 5 star experience!

Employés avec lesquels vous avez travaillé

VC
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VIVIAN C.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2019
client vérifiéVérifié Client
Catégorie : Service
Quick, efficient, polite and friendly employees
I have been having my car serviced at this Ford Dealership since 2012, through all the owner changes. It still is the best place to take my vehicle. I have total faith in getting good service and the truth in what my car really needs. No B.S.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/30/2019 10:13 AM

Vivian, thank you so much for the excellent review. 7 years is a very long time to serve your vehicles at a single dealership and we appreciate your contined loyalty. Thank you for choosing Mike White Ford; we look forward to seeing you for the next 7 years and beyond!

Employés avec lesquels vous avez travaillé

DT
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DARBY T.
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2019
client vérifiéVérifié Client
Catégorie : Service
service was great
service was fast and good
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/30/2019 10:07 AM

Darby, thank you so much for the 5 star review! We strive for our service to be both fast and good, so we're very glad to have given you an excellent experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Explorer again in the future!

Employés avec lesquels vous avez travaillé

JB
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JANET B.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2019
client vérifiéVérifié Client
Catégorie : Service
Always friendly and helpful
I'm not a car person, so I ask questions. I always get courteous, helpful answers.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/30/2019 10:05 AM

Janet, thank you so much for the 5 star review. We love when people ask us questions, so keep them coming! Vehicles are our passion and we love showing people exactly why we love them so much! Thank you for choosing Mike White Ford, we look forward to serving you again. 

Employés avec lesquels vous avez travaillé
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