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SureCritic / Concessionnaire Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1150 reviews)
90

Critiques de CHRISTOPHER BRUNK DEEN

CM
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Charles M.
Pks, NC
2013 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Meeting customer's service requests
The best I've ever experienced!
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/13/2016 01:23 PM

WOW!!!

   Such a nice comment. Thank you so much for letting us know how we are doing, and leaving the great review. We look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
GP
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Gwen P.
Southport, NC
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always accommodating
Always a positive experiencec
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/10/2016 03:57 AM

Good morning,

  Thank you for your feedback. These surveys are the most important way to let us know if we are doing things correctly. I hope you and your family did not have any damage from the storm, and we look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
CP
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Craig P.
Leland, NC
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service Dept
Chris Deen has ALLWAYS been extremely helpful. He has taken very good care of me.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/10/2016 04:00 AM

Good morning,

  I hope everyone was safe this weekend, and hopefully damage free. I will make sure to forward this to Chris, and Thank You so much for letting us know how he is doing.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
SP
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Stephen P.
Southport, NC
2011 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Chris is all about the customer. He is an true customer service person
I would recommend Parkway for new purchase and service work.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/10/2016 03:58 AM

Good morning,

  This is so kind. I will make sure to forward this to Chris, and I am lucky to have him as part of the team.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Wilmington, NC
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
????
????
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/07/2016 04:32 AM

Good morning,

   Thank you so much for your time to let us know how we are doing. Please be safe during the storm, and we look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
GH
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Guy H.
Southport, NC
2007 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
expert estimaters
Great service with knowledgeable people
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/04/2016 07:53 AM

Another awesome review.

Thank you for taking the time to let us know how we are doing. This means so much to us, and we look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
CD
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Carol D.
Wilmington, NC
2012 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They work to get it done quickly.
Everything was great.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 10/03/2016 07:07 AM

Good morning,

 Thank you so much for taking your time out of the day, to let us know how we are doing. This means so much to use. Have a great week, and we look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
PD
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Patty D.
Hampstead, NC
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courteous, efficient
Good
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/30/2016 04:41 AM

Good morning,

   Thank you so much for the 5 star review. This is the best way to start out our morning, and look forward to seeing you soon. Have a great weekend.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
JC
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Jimmie C.
Southport, NC
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Courtesy, helpfulness --- makes us feel you value our business. That's why we keep coming back and buying from you.
Excellent - 5 star!
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/27/2016 06:48 AM

Amazing review,

  Thank you so much for your time, and amazing comments.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
CC
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Carol C.
Wilmington, NC
2011 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service department is excellent. The staff is courteous and my car is always ready when promised.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/26/2016 05:33 AM

Good morning,

  Thank you so much for the great score. We greatly appreciate the feedback, and look forward to seeing you again. Thank you for the great comments. This is an awesome thing to read on Monday morning.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Leland, NC
2007 Hyundai Veracruz
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/23/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Overall great staff
I've been bringing all our Hyundais here for service since moving to the area in 2012. I might not come back just for an oil change as it takes longer than other places and isn't that convenient for me, but I have been very pleased with the work I've had done and the staff is the best.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/26/2016 05:34 AM

Good morning.

 I understand completely about the time constraint. We do a lot during an oil change, and check a lot over. Sometimes maybe to much. Please let me know in the future if there is anything that I can do to speed the process up, and value your time more consistently.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
CC
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Cynthia C.
Willard, NC
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very helpful, finds solutions
Excellent - Friendly - Personable
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/23/2016 07:49 AM

Amazing review. THank you so much and enjoy your weekend. If you ever need anything, please let us know.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
WJ
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Wayne J.
Southport, NC
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Everone was so friendly and we had good service.
Great place!
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/23/2016 08:17 AM

  Thank you so much, for taking your time to leave us such a nice comment. Have a great weekend, and we look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
RS
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Robert S.
Sloatsburg, NY
2015 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Great customer service. Thanks Chris
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/23/2016 07:53 AM

Good morning,

  I will let Chris know about your comment, and we truly thank you for taking the time to let us and him know how we are doing.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
GP
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Gary P.
Wilmington, NC
2012 Hyundai Genesis
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Got what I expected
I have been a Hyundai customer for 4 years. Never once have I been unhappy with their service. Parkway Hyundai didn't disappoint me either.
Gary
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/23/2016 07:51 AM

Good afternoon,

  Thank you for the time taken to let us know how we are doing. We will see you soon, and hope we can find a way next time to score 5 stars.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
NT
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Nichole T.
Wilmington, NC
2014 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome service!
I did not purchase my car at Parkway, but their service has been unbeatable! I don't know ANYWHERE that I received such fantastic customer service.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/23/2016 07:48 AM

Good morning,

  Thank you for the amazing comments. This means so much to us. I cant wait until other clients read this. Enjoy your weekend, and we look forward to seeing you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
TA
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The Thomas E A.
Southport, NC
2015 Hyundai Genesis
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/21/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The salesman we had when we initially bought the car was great.
See previous page
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/22/2016 02:40 PM

Good afternoon,

  I wanted to reach out and apologize for this visit. I know we had some speed bumps, and confusion. Please let me know if their is anything that I can do to instill your confidence back in Parkway.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
GD
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Gordon D.
Wilmington, NC
2011 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Solid service experience
Parkway did as promised.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/22/2016 02:33 PM

Good afternoon ,

  Thank you for taking your prized time, and filling out our feedback. This means the world to us, and if you ever need anything please let me know personally. 

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
MA
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Mary A.
Beaufort, NC
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My Hyundai
Excellent service in every respect
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/22/2016 02:31 PM

Good afternoon,

  Such a short, but to the point comment. Thank you so much, and please let me know if you ever need anything. We again, greatly appreciate you taking the time to leave such a nice comment.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
BT
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Betsy T.
Harrells, NC
2014 Hyundai Santa Fe
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Dissapointed
Seems disorganized, not as was in the past. Difficult to talk to anyone on the phone. VERY dissapointed in the condition my vehicle was left in after repair.
Non recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 09/22/2016 02:38 PM

Good afternoon,

 I wanted to reach out to you about your vehicle. I have been out of town on business, and was wondering if you had some time to talk about your recent service visit. I will be returning to the office tomorrow, and would like to see if you have any time available to speak with me.

Thanks again, Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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