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SureCritic / Concessionnaire Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1150 reviews)
90

Critiques de CHRISTOPHER BRUNK DEEN

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RODNEY L.
2009 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/18/2013
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer always wrong
I took my 2009 Elantra in for a recall fix, which I suppose was taken care of. There was another issue I asked to bee investigated. Six months ago the Electronic Power Steering (EPS) failed. Conveniently the entire steering column had to be replaced and I was told this would cost $2,400+. Not having the $, I have been driving it with out EPS since then (nice case of tendonitis). Imagine my surprise when I replaced the battery and suddenly my EPS began to work (after 6 months of not working). I asked the service manager to look for a connection since the 'E' stands for "ELECTRONIC"! Without a blink the SM said there was absolutely no connection. I asked him to look into it anyway. After the work was completed, he said he had contacted the district SM who agreed there was no possible connection. How can an electrical system not work for 6 months and then, miracles of miracles, begin to work just fine when the Electrical power source is found to be faulty and replaced. I am very glad I did not pay to have something to be replaced that obviously was not the problem. Never another Hyundai. To be fair, I have also been in touch with Hyundai customer service and was told the same thing, so it is apparently the Hyundai Party line.
Non recommandé
PHILLINA J G., Service Director de Parkway Hyundai of Wilmington a répondu le 08/14/2013 07:50 AM

Hello Mr. Lang,

Replacing the battery in your car has not only reset your EPS light but it also has temporarily allowed your Electronic Power Steering to begin working again.  Replacing the battery cleared the codes in the EPS system.  Once the vehicle sees this fault again the EPS light will illuminate and the power steering will stop working. 

I hope this helps clear up the confusion on what repairs the vehicle needs.

Best Regards,

Phillina Jacobs

Service Manager 

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CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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