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SureCritic / Concessionnaire Hyundai / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1150 reviews)
90

Critiques de CHRISTOPHER BRUNK DEEN

JH
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JOHN H.
2016 Hyundai Sonata Hyb
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/31/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Writers very good at informing you of what's going on
Great place for service
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 02/01/2017 05:13 AM

Good morning,

  Thank you for the rapid response, and the great score. We look forward to seeing you soon, and hopefully next time we can achieve a 5 star rating on your visit. Have a great day.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
RP
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Robin P.
Supply, NC
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Wonderful staff
I had an appointment. They took my car right away. Kept in contact with me while I waited for my car. Very friendly staff.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/31/2017 04:36 AM

     Good morning, and thank you for the great comments, and the scoring you left my staff. We hope you have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Leland, NC
2012 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
My schedule and needs are always accomodated.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/31/2017 04:39 AM

Excellent feedback!

  Thank you so much, and we will see you on your next return visit. Have a fantastic week, and we are always here if you need anything.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
LC
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Lynn C.
Southport, NC
2001 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Availability of a loaner car would have helped.
See above
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/31/2017 03:54 AM

Good morning,

  I reviewed your comments, and we are sorry for the extensive time of the repair. In the future, please just give us a few days/ about a week if a loaner is needed. They are always the first things requested, and we have a small fleet of them. I hope you have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Wilmington, NC
2013 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Efficiency . I do feel that they could lower service price's a bit, especially oil changes.
I like the fact that they stay in contact with you during your service appointment.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/27/2017 05:04 AM

Good morning,

   Thank you again for the remarks, and the great score. Please enjoy your weekend, and we will see you on your next visit. Awesome way to start off our Friday reading these review.


Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Oak Island, NC
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Efficient and pleasant
Efficient and pleasant
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/27/2017 05:02 AM

Good morning,

  Thank you for taking the time to let us know how we did on your recent service. We greatly appreciate you taking the time to complete this, and we look forward to seeing you soon.

Have a great weekend,
Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
2016 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/25/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Every employee we've dealt with has been very friendly, knowledgeable, and helpful.
However, the cost of the service was way too high.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/27/2017 06:03 AM

Good morning,
   Thank you for taking the time to let us know how we did, and also what we could improve on. We try to compete with everyone in town on prices, and we are surprisingly low in most areas compared to like stores. On your next service, please review our coupons on-line, as well as ask any of my advisors if they have any coupons available. Have a great weekend.

Case Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
IB
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ISABELLE B.
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Yes
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/27/2017 05:02 AM

Good morning,

  Thank you for taking the time to let us know how we did on your recent service. We greatly appreciate you taking the time to complete this, and we look forward to seeing you soon.

Have a great weekend,
Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
CL
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Charles L.
Wilmington, NC
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fixed car
Fixed car
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/27/2017 05:00 AM

Good morning,

  Thank you for taking the time to let us know how we did on your recent service. We greatly appreciate you taking the time to complete this, and we look forward to seeing you soon.

Have a great weekend,
Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
DB
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Dan B.
Hampstead, NC
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Parkway Hyundai Of Wilmington and an excellant experience.
Parkway Knocks it out of the park again.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/24/2017 03:58 AM

Good morning,

   Thank you so much for the great feedback, and the fantastic score. We hope you have a great week, and we look forward to seeing you soon. Your comments will also get forwarded to my staff. A great read first thing on Tuesday morning.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
LC
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Lloyd C.
Myrtle Beach, SC
2014 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best service there is. Equus is a great product
People and service are the best
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/24/2017 04:00 AM

Good morning,

  Thank you for the great review. It was nice speaking with you on the phone a few weeks ago, and I'm glad we got you valet services corrected. Have a great week, and we look forward to seeing you soon. Or should I say your other Equus, and G90 :)

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
DB
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Donald B.
Leland, NC
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always Great Service
Parkway Hyundai provides excellent service through a highly efficient process at reasonable prices. Most importantly the staff listens to customer requests and makes sure you are satisfied.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/23/2017 05:16 AM

Good morning,

  Thank you for the awesome comments. It is a joy to start the day off reviewing these types of comments. Have a fantastic week, and we will see you soon.

Casey Smith- Service Manager

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CHRISTOPHER BRUNK DEEN
HS
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Harold S.
Leland, NC
2009 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
customer service
Satisfaction
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/19/2017 04:09 AM

Good morning,

  Thank you for the great score, and the to the point survey. We greatly appreciate your feedback, and look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
JL
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John L.
Leland, NC
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Routine 30k service
Everything taken care of in timely manner.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/18/2017 05:23 AM

Good morning,

  Thank you so much fro the fantastic feedback, and we look forward to seeing you soon. Have a great rest of the week, and please let us know if you ever need anything.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
BL
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Bob L.
Wilmington, NC
2006 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great work and service at Parkway.
Competent . Timely .. Friendly service.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/17/2017 05:02 AM

Good morning,

  Thank you for taking the time to let us know how we are doing, and we look forward to seeing you again. Have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
RA
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ROBERT A.
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Service was completed to my complete satisfaction and in a timely manner. The service agent greeted me by name and was very courteous.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/17/2017 05:06 AM

Good morning,

   Great review. Great comments. What a may to start off the morning. Thank you so much for this, and we look forward to seeing you again at your next service. Have a great week.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
LR
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LOIS R.
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and professional
I love this dealership and will always do business with them!!!
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/17/2017 05:03 AM

WOW. Some really great remarks to start off the day. Thank you so much, and we look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
Client vérifié
Cary, NC
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great People Great Service
Very pleased with all who provided services and made sure that my Santa Fe was ready for my next 7500 miles of driving. Parkway is a very pleasant establishment.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/17/2017 05:04 AM

Good morning,

  We are very please this morning to get these great comments, and we always will be here if you need us, and we look forward to seeing you soon.

Casey Smith Service Manager

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CHRISTOPHER BRUNK DEEN
WJ
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Wayne J.
Southport, NC
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
This was done in the time they said it would be.
Everyone was very nice and helpful.
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/16/2017 11:15 AM

Good afternoon,

  Thank you for the great score, and the fantastic feedback. We hope you had a good weekend, and look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
LC
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Lindsey C.
Hampstead, NC
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great
Great service!
Recommandé
Casey S. de Parkway Hyundai of Wilmington a répondu le 01/17/2017 05:04 AM

Good morning,

  Thank you for taking the time to let us know how we are doing, and we look forward to seeing you again. Have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager

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CHRISTOPHER BRUNK DEEN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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