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SureCritic / Concessionnaire Hyundai / Earnhardt Hyundai North Scottsdale / BEN GIRARD
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BEN GIRARD

Earnhardt Hyundai North Scottsdale
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1203 reviews)
87

Critiques de BEN GIRARD

Client vérifié
Phoenix, AZ
2017 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick service.
Very happy with the quick service.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/08/2018 01:41 PM

Thank you for the great review.

We are happy to be your Hybrid dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

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BEN GIRARD
WG
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William G.
Scottsdale, AZ
2015 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
They go out of their way to make you feel good and that they value your business.
Service manager is one you want to keep and Ben is top notch. I am a local business
and I understand building a business. The entire staff, sales & service are great.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/06/2018 07:09 AM

Thank you William for the wonderful review.

We are happy to be your family's Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais ahead.

Michael Southern
Service Manager

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BEN GIRARD
AK
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Antoinet K.
Fountain Hills, AZ
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
My Hyundai Sonata Limited
From the time I made the appointment to the picking-up the finished serviced car it was a pleasure doing business with Earnhardt Hyundai North Scottsdale. Employees like Ben Girard (Service Advisor) are a big asset to the company.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/05/2018 04:05 PM

Thank you for the wonderful review and recommendation for Ben Girard your advisor.

We are very happy to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
AB
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Anthony B.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
JB Santa Fe Current Service
The expectations of "Excellent Service" has continued with this current regular service at Earnhardt Hyundai, North Scottsdale, Arizona.
Ben Girard, service advisor and the "Tech" who serviced my Santa Fe "checked it over" and to my satisfaction found an issue with the battery and immediately took care of it which I appreciated since this could have caused a major issue on the road in the future.
This dealership continues with terrific customer satisfaction and best practice for which I will continue to go back to them for my Santa Fe needs and highly recommend them
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/05/2018 07:39 AM

What a wonderful review, thank you so much.

Many years, multiple Hyundais it has been our absolute pleasure to be your dealership and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

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BEN GIRARD
JC
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Jackie C.
Fountain Hills, AZ
2015 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Superior Service
The service team at Earnhardt Hyundai North Scottsdale is top notch. It’s always a first rate experience from start to finish.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/02/2018 02:28 PM

Well first-rate customers like you make it easy.

From our old store too our new store (and comfy chairs) - it has been many years and multiple Hyundais that we've been together now.  It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager 

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BEN GIRARD
ND
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Nigorakhon D.
Scottsdale, AZ
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thank You!
Ben, Matt, entire service team and Robert (sales dept) - Thank you for excellent service, your professionalism and reliability! With much appreciation, Nigora Dacorte
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/02/2018 12:42 PM

Thank you Nigorakhon.

We are very happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

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BEN GIRARD
ML
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Mike L.
Scottsdale, AZ
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Earnhardt Hyundai North Scottsdale
First, the information I get from Earnhardt Hyundai North Scottsdale is information I can trust about my car and it's repair needs. This issue of trust is important to me in all business relationships but especially in the area of car maintenance and repair. The service advisor I have dealt with for a number of years is Ben Girard. Ben is pleasant, knowledgeable, and honest. He takes time to explain the repairs performed and those coming up in the future. I highly recommend Earnhardt Hyundai North Scottsdale for service related needs.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/01/2018 10:51 AM

Thank you for the wonderful review and especially the recommendation for Ben Girard your advisor.

Many years and multiple Hyundais now, it has been our absolute pleasure to be your dealership and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

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BEN GIRARD
JH
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James H.
Chandler, AZ
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
2012 Hyundai Sonata
I always get great service from the service and parts departments, and the valet service is the best!......will always have my car serviced here.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/31/2018 10:23 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
PR
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Phyllis R.
Scottsdale, AZ
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service dept
Ben explained everything that was being done on the 45000 service and it was done on time that he said it would be.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/30/2018 12:22 PM

Thank you for the wonderful review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
MT
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Michelle T.
Scottsdale, AZ
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department
Excellent customer service and satisfaction.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/29/2018 08:05 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

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BEN GIRARD
DJ
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David J.
Scottsdale, AZ
2014 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great car - great service
This is my 4th Hyundai and they are great. In the service department Ben Girard and Michael Smith are the best!!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/27/2018 09:50 AM

Thank you for the amazing review and recommendation for Ben Girard and Michael Smith.

We are happy to be your Equus dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
AV
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Amy V.
Phoenix, AZ
2018 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2018
client vérifiéVérifié Client
Catégorie : Service
Went Above and Beyond to resolve my issue
Surprised that I received a response to the feedback that I left. This dealer went above and beyond to answer all my questions I had. Planning on going back for a service when it needs it. Hopefully my 2nd time experience will turn out okay. All a misunderstanding.
Recommandé
Employés avec lesquels vous avez travaillé
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BEN GIRARD
Client vérifié
Cave Creek, AZ
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
Ben Girard is the BEST!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/17/2018 04:56 PM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
AV
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Amy V.
Phoenix, AZ
2018 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2018
client vérifiéVérifié Client
Catégorie : Service
Went Above and Beyond to resolve my issue
Surprised that I received a response to the feedback that I left. This dealer went above and beyond to answer all my questions I had. Planning on going back for a service when it needs it. Hopefully my 2nd time experience will turn out okay. All a misunderstanding.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/17/2018
Type de service : Maintenance
Catégorie : Service
Oil Change
Wish I was explained the difference between synthetic and regular oil. Since my car has a turbo engine they were going to recommend the next oil change at around 3K anyway so I wish I would have gone with the standard oil change since it's a lease anyway. Ended up paying $107 w/tax which is the highest I have paid. On my own car if I planned to keep I would consider synthetic to help the engine. My own fault I should have researched online first. Instead I paid almost 3 times more than I have ever paid.
Non recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/17/2018 01:55 PM

Thank you Amy for the feedback and we are sincerely sorry for the miscommunication regarding synthetic oil during your last service.

99.9% of the time we recommend conventional oil changes for our customers and we follow Hyundai's severe maintenance schedule for intervals. 

We've noted your record and we'll stick the the conventional oil changes for your car going forward. 

Thank you for giving us the chance to make this right and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
HZ
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Herb Z.
Scottsdale, AZ
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly professional
Great people
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/17/2018 08:42 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
EK
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Elizabeth K.
Phoenix, AZ
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service!
Ben is great. Always friendly and I always leave w a clean car!
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/17/2018 08:42 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
Client vérifié
Scottsdale, AZ
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The people
The friendly and helpful staff make Earnhardt top notch.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/13/2018 08:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
JJ
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Joseph J.
Scottsdale, AZ
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Ben is the best service advisor ever. Always has a smile and answers all my questions. Keeps me informed. Thanks
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/01/2018 02:41 PM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
LP
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Linda P.
Scottsdale, AZ
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Personnel courteous,friendly, and professional.
The service I came in for was handled very efficiently and within a reasonable time.
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/01/2018 02:40 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
HS
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Heidi S.
Scottsdale, AZ
2007 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Spot On
I had to have a new fuel pump put in my 2007 Santa Fe. It was a major repair and the service manager Mike Southern came to the rescue again as he always does.
Thanks so much for for all your help!

Heidi S
Recommandé
Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 10/01/2018 02:46 PM

Thank you Heidi for the great review and post to Google+.

100% it has been our pleasure to be your dealership and we'll be here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé
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BEN GIRARD
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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