BEN GIRARD

Earnhardt Hyundai North Scottsdale

Évaluation globale

4,9

(1203 reviews)

87

Critiques de BEN GIRARD

Client vérifié

Phoenix, AZ

2018 Hyundai Kona

11/22/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

No impressed

My Kona is only six months old. The lift gate has not been right since I purchased it. Three months ago, a special part was ordered which took two months to receive. I had to call to check on it since service dept said they just didn't get to calling customers with special orders. Took vehicle in for repair, nothing changed. Need to take it in again.

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 06:54 AM

We are sorry you are having issues with your Kona.

Our technician had checked the liftgate before returning it to you and found it working correctly at that time. Matt will schedule you back in to have another look and we hope to find a final solution at that time.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JW

James W.

Fountain Hills, AZ

2017 Hyundai Tucson

11/21/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Always great service.

Online scheduling is easy and gives you many options for time and date. Servicing is always timely and mostly less than the estimate. Along with a very comfortable waiting area, is makes servicing more pleasant compared to any other Dealership I have dealt with. It goes without saying, all the personnel are the best you could hope for.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:53 AM

Thank you for the fantastic review and recommendation.

We are glad you enjoy your service with us and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JW

John W.

Whitefish, MT

2018 Hyundai Santa Fe S

11/21/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service Department

Great Customer Service. Terrific customer waiting area. In and out in the estimated time frame. They even washed my car!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:51 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2013 Hyundai Genesis

11/20/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly and clean atmosphere

Professional staff whom attend to your cars needs.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:51 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

WR

William R.

Scottsdale, AZ

2016 Hyundai Accent

11/20/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

excellent service at earnhardt hyundai north scottsdale

Great service. Courteous people.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:51 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

DE

Diane E.

Phoenix, AZ

2017 Hyundai Elantra

11/20/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Happy with Earnhardt Hyundai North Scottsdale

Service took less time than expected. Ben was great!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:51 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AL

Arlene L.

Scottsdale, AZ

2016 Hyundai Sonata

11/20/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Prompt service
Err in submitting bill,being charged for tire rotation which was not done. Taken off bill after I questioned charge.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:49 AM

Thank you for the feedback, very sorry for any confusion on the bill, know that we always want to make it right the first time.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MS

Marie Francoise S.

Carefree, AZ

2012 Hyundai Genesis

ReScore Avis™

12/06/2018

Vérifié Client

Catégorie : Service

A good compromise

Michael and I worked out a good compromise. I hope that Hyundai Motor Company will also be as fair as was Michael.

Recommandé

Avis original

11/20/2018

Type de service : Maintenance

Catégorie : Service

Disappointed

I was disappointed in the service outcome

Non recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/21/2018 11:51 AM

We are truly sorry you were disappointed in the outcome of your last visit.

The new vehicle limited warranty for your Genesis had America's Best Warranty at 5 years/60,000 miles. However, now your vehicle is more than 6 years old and has more than 70,000 miles on it, and there is simply no way for us to obtain coverage for your concern at this time.

Our goal is always to provide you with the very best service but unfortunately not even that allows us to re-write the parameters of your warranty.

We are happy to discuss your options further, feel free to contact me directly.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

JR

Juan R.

Phoenix, AZ

2018 Hyundai Santa Fe S

11/20/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Pure Awesomeness

Love this dealership from sales to service by far the best!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:48 AM

Thank you for the awesome review and recommendation for our sales and service teams.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

RM

Robert M.

Cave Creek, AZ

2018 Hyundai Sonata

11/20/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Oil change

Pretty basic trip to have service done: oil change. Done in the time promised.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:47 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

BM

Barbara M.

Scottsdale, AZ

2014 Hyundai Sonata

11/20/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Earnhardt Hyundai always excels!

I am so happy with the first rate service I’ve always received at Earnhardt Hyundai. They are so consistently dependable and reasonably priced. Thank you Earnhardt!

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/23/2018 07:46 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Sun City, AZ

2014 Hyundai Tucson

11/17/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent service

Ben and Ricardo are excellent service advisors.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/19/2018 03:57 PM

Thank you for the excellent review and recommendation for Ricardo and Ben.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Mesa, AZ

2016 Hyundai Santa Fe S

11/15/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer Service

Always feel issues are dealt with customer satisfaction in mind.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/16/2018 09:42 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Scottsdale, AZ

2017 Hyundai Elantra

11/13/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Easy and fast

They always make it so easy and fast to drop my car off for service

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/13/2018 02:01 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

KH

Karen H.

Phoenix, AZ

2015 Hyundai Santa Fe S

11/13/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service with "BEN"efits!

Is there a more compassionate, HONEST, helpful, realistic, accommodating, reachable Service Rep than Ben Girard? I don't think so! Always 5 Star service with Ben. He recommends only the service your vehicle needs-nothing more-nothing less. Whenever I have a question Ben is always QUICK to call me back. He knows his customers! ALWAYS service with a smile-and a carwash. Woohoo! A complimentary bagel and coffee is appreciated too. Earnhardt Hyundai North Scottsdale won the lottery with Ben.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/13/2018 02:06 PM

What an amazing review - thank you for "Karen" enough to share your experiences with others.

We know what a great employee Ben Girard is and we are glad you've enjoyed working with him as much as we've enjoyed working with him - it does feel like winning the lottery everyday.

Thank you for choosing us and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

AG

Albert G.

Scottsdale, AZ

2013 Hyundai Accent

11/09/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Everything was great

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/09/2018 03:00 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

SC

Salvatore C.

Scottsdale, AZ

2015 Hyundai Santa Fe

11/09/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Hyundai Santa Fe Ltd., regularly scheduled service.

As a result of the outstanding service, which I have come to expect, my 2015 Santa Fe looks and drives like the day I first took delivery, My service adviser, Ben Girard, is always courteous and attentive to my every need.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/09/2018 03:02 PM

Thank you for the wonderful review and recommendation for Ben Girard your advisor.

We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MO

Michael O.

Scottsdale, AZ

2018 Hyundai Tucson

11/09/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good repair

They made a very big project into something simple for us. We did not need to go to three different places to have the car fixed. They had it all done for us. Body work, glass, and tires.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/09/2018 10:52 AM

What a visit this one was.

We are glad we could be your one-stop shop after 'the event' and we all look forward to your next visit for a much more routine oil change instead.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

Client vérifié

Phoenix, AZ

2013 Hyundai Accent

11/09/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent service as usual

Ben took care of everything. He listened to my concerns and addressed them all.

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/09/2018 10:50 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

MS

Margaret S.

Scottsdale, AZ

2007 Hyundai Santa Fe

11/08/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Ben Girard

Ben Girard is alway helpful, friendly and knowledgeable. He is the reason I keep coming back. But

Recommandé

Michael S. de Earnhardt Hyundai North Scottsdale a répondu le 11/09/2018 10:49 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employés avec lesquels vous avez travaillé

421-440 sur 1208 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.