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SureCritic / Concessionnaire Hyundai / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1492 reviews)
76

Critiques de BRAD DEAN

Client vérifié
O Fallon, MO
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I Will Stay With Them
I’m always treated special!
Recommandé
Brad D. de St. Charles Hyundai a répondu le 06/29/2021 12:17 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DM
DON MCELREA
ND
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Nancy D.
Chesterfield, MO
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nancy Douglass
Please see my comments in scheduling an appointment.
Recommandé
Brad D. de St. Charles Hyundai a répondu le 06/29/2021 12:18 PM

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DH
DUSTIN A HELLER
Client vérifié
O Fallon, MO
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service visit
Top notch service Dept and personnel.
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DH
DUSTIN A HELLER
SJ
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Steven J.
Bridgeton, MO
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
very efficient with scheduling times
always knowledgeable and friendly technicians
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
JH
JORDAN E HARTMAN
DC
gravatar
Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always provide great service at a fair price
I have my service work performed at St. Charles Hyundai because of the great service I always receive from my service advisor Brad Dean.
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
Client vérifié
St. Louis, MO
2005 Hyundai Tiburon
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service not finished
I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.
Non recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
BT
BRAD THOMASON
BH
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Bruce H.
O'Fallon, MO
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice people
From start to finish they make getting an appointment to getting the information you need they make it easy and are throughly professional.
Recommandé
JOSHUA H. de St. Charles Hyundai a répondu le 06/17/2021 12:41 PM

Thank you for taking the time to fill out the survey, it is important that we provide all of our customers with 5 star service on every visit.  I hope that we can continue to provide you with a 5 star service on future visit.  If there is anything we can ever improve on just let us know.

Thank you,
Josh Higginbotham
Service Manager 
(636)244-5147 

Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DM
DON MCELREA
PR
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Patricia R.
O Fallon, MO
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Survey answers
Precise, accurate, knowledgeable, & friendly are the words that I will use for St. Charles Hyundai. Definitely the place to shop for a car or SUV.
Recommandé
JOSHUA H. de St. Charles Hyundai a répondu le 06/16/2021 02:16 PM

Thank you for taking the time to fill out the survey.  Thank you also for all the kind things you had to say we really appreciate it.  I am very pleased to see that you had a 5 star experience and we look forward to doing our best to provide the same service to you in the future.  

Thank You,
Josh Higginbotham
Service Manager 
(636)244-5147

Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
KD
KYLE E DAVIS
SK
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Stephen K.
Saint Peters, MO
2012 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Department
Since 2012 these folks provide quick friendly service and turnaround time is great. Reasonable pricing and never regretted any visit.
Recommandé
JOSHUA H. de St. Charles Hyundai a répondu le 06/17/2021 12:43 PM

Thank you for the five stars and the completion of the survey!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DH
DUSTIN A HELLER
CH
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Clara H.
O'Fallon, MO
2009 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They do good work.
The work done on my car has always been good.
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DH
DAN HANSEN
LO
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Lawrence O.
Chesterfield, MO
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/08/2021
Type de service : Repair
Catégorie : Service
Great service department!!!
Fast,courteous,solved all problems correctly and on time.
Recommandé
JOSHUA H. de St. Charles Hyundai a répondu le 06/14/2021 09:17 AM

Thank you for taking the time to fill out the survey and letting us take care of the problem for you.  I apologize that we missed that extension, but glad that we could get that taken care of.

thank you,
Brad Dean
Service Advisor
(636)441-4481

Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
KD
KYLE E DAVIS
KH
gravatar
Kyle H.
O Fallon, MO
2015 Hyundai Genesis
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2021
client vérifiéVérifié Client
Catégorie : Service
They made it right
I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
JY
gravatar
Joann Y.
Wentzville, MO
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick, thorough, friendly service!
I get quick service, even when I haven't scheduled an appointment ahead of time. Never in the 8 years I've been coming here have I had any issues with my service. Always friendly and courteous. Come out when vehicle is done to explain if there are any issues going on or any future recommendations. Also, a really nice perk, having free oil changes for like the first year or so. A very satisfied customer!
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DH
DUSTIN A HELLER
KH
gravatar
Kyle H.
O Fallon, MO
2015 Hyundai Genesis
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2021
client vérifiéVérifié Client
Catégorie : Service
They made it right
I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none
Recommandé
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/31/2021
Type de service : Maintenance
Catégorie : Service
Missed bolts AGAIN
Once again St. Charles Hyundai missed bolts on the undercarriage plate that they remove during an oil change. The first time it was only one bolt and the piece itself was fine. This time, they missed three bolts which resulted in damage to the piece itself and who knows what else. I cannot believe after years of going there that they can now not perform a simple oil change on our Genesis without forgetting to put parts back on the car. I'm hopefully they will make this right but not sure if I will ever go back.
Non recommandé
JOSHUA H. de St. Charles Hyundai a répondu le 06/04/2021 02:53 PM

Thank you for taking the time to fill out the survey.  Glad we could resolve your problems and we hope to see you soon.

thank you,
Brad Dean
Service Advise
St Charles Hyundai

Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
Client vérifié
Bridgeton, MO
2020 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
very professional
friendly, professional staff
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
JH
JORDAN E HARTMAN
ED
gravatar
Elijah D.
Lake Saint Louis, MO
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
What makes this place great is the helpful employee brad.
This is one of the best dealers I have been to for service. Highly recommend Brad!
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
TL
TRAVIS J LONG
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
service
Always efficient and professional. Honest
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DH
DUSTIN A HELLER
LS
gravatar
Larry S.
Lake Saint Louis, MO
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service at St Charles Hyundai!
I take my car in for oil changes and tire rotation. The staff is always friendly, professional and willing to answer my questions. The time spent waiting for my car is always as they predict—sometimes sooner!
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DM
DON MCELREA
AD
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Abraham D.
Saint Ann, MO
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
?
?
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
DM
DON MCELREA
Client vérifié
Saint Charles, MO
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2021
client vérifiéVérifié Client
Catégorie : Service
Service is important
The service person was prompt and friendly. I appreciated the call regarding my concerns.
Recommandé
Employés avec lesquels vous avez travaillé
BD
BRAD DEAN
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